US Customs Contacting Client's about Product Value
Now this time is even worse. They withheld another shipment but this time, they contacted the client and told them they didn't think the products is worth this price, implying the company was ripping them off. Now this client is a long time client and very knowledgeable in the furniture business, so they know US Customs is full of shit. But like wtf, is it really Custom's responsibility to inform businesses what a product is worth? And luckily this time it was a old client that trusted us that told us what happened, who knows how many others they have contacted.
Has anyone been in this situation? What did you do? The owners are going to seek legal counsel to see what can be done. There is concern that Customs may retaliate by withholding every single shipment and inspecting all of them.
Ex Koodo customer.