Shopping Discussion

Be very careful if you use 7-11 speakout!

  • Last Updated:
  • Mar 2nd, 2019 12:47 pm
Tags:
[OP]
Deal Addict
User avatar
Apr 30, 2005
2223 posts
412 upvotes
Toronto

Be very careful if you use 7-11 speakout!

Today I dialed *777# checking my balance before I made my call, it showed $63 even. Then I made a call lasting 2 mins 17 seconds. Then checked my balance again. Showed me 62.10, which was fine. because I know they charge you 3 mins even if you call only 2 mins 1 sec, and at current rate of 30cents/min, 63 - 0.3 x 3 = 62.10. Then I made another call lasting only 38 seconds, and checked my balance again. now, this time they took 2 mins for 38 seconds, my balance was 61.50 (62.10 - 0.3 x 2), not 61.80 (62.1 - 0.3 x 1) as it should be for 1 min call.

i don't think this just happened by "accident". i was very careful this time because I had another speak-out phone which I was highly doubt the charges they took off from me last time. and certainly they are not just "targeting" at me. think about how many people use speak-out, how outrageous the rate is and how much time, i.e. money they steal from its customers. had an individual done such things, the person would be found guilty of financial fraud, sentenced as a felony criminal.

dishonest and disgusting business practice. shameless companies like this could only survive in Canada. thanks to Robelus and alike, Canada has the lowest cell phone ownership and highest rates among all G7 countries.

i will call speakout. i don't think there is anything they (the reps) can and would do. just want to hear they making lies directly to me.
13 replies
Deal Guru
User avatar
Sep 21, 2005
10751 posts
9851 upvotes
There is no call history to trace with SO.
I am switching my SO number to Public Mobile $10 plan 50 minutes + 50 outgoing text + free incoming text. (20 cents/minute, 16 cents/minute with autopay)
I added $8 200 minutes add-on for overage. The add-on minutes does not expire and roll over to next 30 days cycle until all used. (4 cents/minute)

I enable autopay and got $2 discount per 30 days cycle.
I got 3 referrals and save another $3 per 30 days cycle
My PM number is used by someone does not use text messages.
PM per minute charge is 20 cents and 4 cents. Why pay SO 30 cents without usage history.

If you use lots of text messages, this $10 plan is not for you as PM does not have text message add-on.
Have too many phones... This is how I limit my monthly phone payment.
Public Mobile $37 5GB, 2x $13 250MB, $7 50min/50text, 2x $8 50min/50text,
2x Zoomer $36 loyalty 4GB plan, $0 FPL home phone
[OP]
Deal Addict
User avatar
Apr 30, 2005
2223 posts
412 upvotes
Toronto
embguy wrote:
Oct 12th, 2018 4:18 pm
There is no call history to trace with SO.
I am switching my SO number to Public Mobile $10 plan 50 minutes + 50 outgoing text + free incoming text. (20 cents/minute, 16 cents/minute with autopay)
I added $8 200 minutes add-on for overage. The add-on minutes does not expire and roll over to next 30 days cycle until all used. (4 cents/minute)

I enable autopay and got $2 discount per 30 days cycle.
I got 3 referrals and save another $3 per 30 days cycle
My PM number is used by someone does not use text messages.
PM per minute charge is 20 cents and 4 cents. Why pay SO 30 cents without usage history.

If you use lots of text messages, this $10 plan is not for you as PM does not have text message add-on.
i rarely use the phone to make calls that's why I always use pay as you go and even rarer texting. all smartphones, maybe even old phones, showing you call details such as how long the call lasts.

the dickhead rep told me the system showing the first call lasted 153 seconds, 16 seconds more than my phone call details showed, and the second call on their system was 61 seconds, 23 seconds more than my phone showed, which is more than 60% more. bravo! just 1 second more to charge you the whole minute, the reason being "because our system start counting at the time you dial not the time you have your conversation"! so even if the other end is busy or you hangup before the voice or answering system pick up, you will still get charged for 1 min.
Last edited by forgetpwd on Oct 12th, 2018 4:58 pm, edited 1 time in total.
Deal Addict
Mar 21, 2010
4660 posts
1456 upvotes
Toronto
forgetpwd wrote:
Oct 12th, 2018 4:28 pm
the reason being "because our system start counting at the time you dial not the time you have your conversation"! so even if the other end is busy or you hangup before the voice or answering system pick up, you will still get charged for 1 min.
This is what their T&Cs have to say:

Minutes will be deducted for all time during which your 7-Eleven SpeakOut Wireless phone is connected to, or using, the wireless system of any Carrier. Use of a wireless system typically begins when you press the “send”, “call” or other button to initiate or answer a call and does not end until you press the “end” button or the call is otherwise terminated.
[OP]
Deal Addict
User avatar
Apr 30, 2005
2223 posts
412 upvotes
Toronto
Manatus wrote:
Oct 12th, 2018 4:35 pm
This is what their T&Cs have to say:

Minutes will be deducted for all time during which your 7-Eleven SpeakOut Wireless phone is connected to, or using, the wireless system of any Carrier. Use of a wireless system typically begins when you press the “send”, “call” or other button to initiate or answer a call and does not end until you press the “end” button or the call is otherwise terminated.
i don't have wireless with them, i.e. the $10 for 100M data. no matter how they count, a 38 seconds call just could not be a 61 seconds, even counting the dialing, the other party picked up before 2nd ring, and I'm double sure I hang up completely and immediately when conversation ended.

there has long been the talk pay-as-you-go programs, not only SO steal minutes, in fact all VOIP calls such as skype when call internationally. someone said when it over 50 seconds it will actually be counted as a minute etc etc. i was not too upset then, until today, one call was more than 10% and another more than 60% time charged. that's not only a blatant steal, it's a broad daylight robbery.
Deal Guru
User avatar
Jun 12, 2007
14299 posts
3633 upvotes
London
But isn’t the call logging backend actually done by Rogers and then call info is transferred to SO?
Deal Guru
Jul 19, 2012
14048 posts
4217 upvotes
Montreal
Speakout is bad news when it comes to prepaid. I tested a phone by *only* receiving texts on it for a week (incoming texts are free) yet it continually bled money to the tune of a few dollars a day - I called to complain and no one cared a bit or offered any refund. It's obvious they're scamming by padding their prepaid charges and you can find other similar experiences online.

Naturally there are no records or times or text charges to view, as Speakout hides absolutely everything, and just gives you a healthy "STFU and let us steal from you."

We had a Speakout SIM/phone and the ONLY way to use the remaining balance without getting totally scammed was to buy a "monthly package" like free texts or minutes. They're stable with those, but they massively overbill for pure prepaid with hidden charges.
Official Response from Dollarama Management:

Dollarama has a no exchange/no refund policy, and as a result, all sales are final. This information can be found on the screen of each check-out/point-of-sale in our stores as well as on each receipt.
Member
Feb 24, 2018
247 posts
119 upvotes
Yeah it sucks but problematically, there's barely any pre-paid pay-as-you-go services in Ontario. Everyone here is willing to pay like $30/month for just 200 minutes even if they only use 50 so we're stuck with this.

My $25 Speakout topup has lasted me for 2-5 months each time so it's still the cheapest option for me but I agree that it sucks and we need better pre-paid options.
Deal Addict
Sep 20, 2008
1308 posts
380 upvotes
Kanata
They wouldn't be charged felony criminal, Canada doesn't have "felony" offences.
Deal Guru
User avatar
Jun 27, 2004
11736 posts
1412 upvotes
Vancouver.bc.ca
forgetpwd wrote:
Oct 12th, 2018 4:28 pm
"because our system start counting at the time you dial not the time you have your conversation"
I haven't kept up with what's what, but back at my days at Howard Forums, "send to end" was standard practice.
forgetpwd wrote:
Oct 12th, 2018 5:06 pm
i don't have wireless with them, i.e. the $10 for 100M data.
"Wireless" does not necessarily mean "wireless data".
Newbie
Mar 18, 2007
57 posts
8 upvotes
It is really bad that SO does not provide any call logs. My phone log is always different from what they charge. But they do nothing on any complain. Some times a big chunk of money just disappeared from my account. I lost $50 in the last two months. With the rate of 30 cents a minute, $50 is like 160 minutes. Yes, I had a couple of longer phone call which I definitely know is under 30 minutes. So I am 100% sure that they had over charged me. I only use my cell (just voice call, no data) a few times a month, so it is still cheapest option for me. The reason for posting here is to make sure that other users are aware of this and stay away from SO unless they are like me that it is still the cheapest option after the rip-off.
Deal Addict
Nov 1, 2007
1297 posts
858 upvotes
St Catharines
forgetpwd wrote:
Oct 12th, 2018 4:28 pm
i rarely use the phone to make calls that's why I always use pay as you go and even rarer texting. all smartphones, maybe even old phones, showing you call details such as how long the call lasts.

the dickhead rep told me the system showing the first call lasted 153 seconds, 16 seconds more than my phone call details showed, and the second call on their system was 61 seconds, 23 seconds more than my phone showed, which is more than 60% more. bravo! just 1 second more to charge you the whole minute, the reason being "because our system start counting at the time you dial not the time you have your conversation"! so even if the other end is busy or you hangup before the voice or answering system pick up, you will still get charged for 1 min.
This is only partially true.

Yes, you will get charged for ring time, provided the call is connected. If you dial and hang up before the call connects (either to voicemail or live call), you will not see anything deducted from your balance.
Deal Guru
User avatar
Sep 21, 2005
10751 posts
9851 upvotes
I am switching my SO to Public Mobile for 20 cents/CW minute vs SO 35 cents/m + $1.25/m fixed charge. PM minutes add-on even 4 cents/m and the add-on minutes does not expire until completely used.
Have too many phones... This is how I limit my monthly phone payment.
Public Mobile $37 5GB, 2x $13 250MB, $7 50min/50text, 2x $8 50min/50text,
2x Zoomer $36 loyalty 4GB plan, $0 FPL home phone
Member
Feb 25, 2008
355 posts
18 upvotes
I have not noticed any irregularities with my speakout acct. Speakout charges .30/min unless you have a plan. How I understood it is that the time starts to count when its connected (just before it rings), not the time you hear it ring or the other person answers. If nobody answers, or answering machine does not pick up call, you will not be charged any time. Im not sure when the timer on the phone starts counting when you make the call. Incoming calls the phone timer starts as soon as you answer the call. Speakout is one of the lowest prepaid services out there, not going get too worked up about 30 cent missing.

Top