Unfortunately, Bell/Virgin did a terrible job training reps how to get the offers to show up. Most of the reps who know how to get the offers to show up just tried it themselves or for customers and eventually probably got it working. I know that was the case for me.vancityguy0 wrote: ↑ Ugh...this is frustrating! I lost out on this deal after hanging on to 2 Lucky SIM cards for just over 2 months. The RCSS guys were using the wrong system (two reps - one had an old archaic version of oneview and another was using an old website called The Hub. Both links looked like they were cheesy looking web portals in the 1990s.) Both reps said I needed to do a credit check and agree to go through a system that would initiate the port-over process before I could see what migration offers I was eligible for. Neither of them found *any* migration offers for me on the next page.
45 minutes later, the guy at WM opened up a completely different 'newer' looking web-responsive version of oneView and bam, there were numerous offers listed for both my numbers on click later. However, the moment I asked why I couldn't see a Silver 15 plan, the rep responded right away saying that the plan was removed without any notice about 2 days ago. :/
My mistake was that I repeatedly hept going to different RCSS over the past few weeks instead of trying the knowledgeable reps at WM, resulting in me missing out. Such a great deal - sucks to have missed out on it just for being hung up on the stupid RCSS points.
Any way, for those of you who said that you've 'lost' your numbers during the migration process, are you sure you've actually lost them?
Because I didn't, despite the RCSS reps checking the box that says I acknowledge going past that point of no return. You might want to double check your numbers because I've managed to hang on to both of mine.
I'm not too attached to my numbers at this point, but for those of you who are, please do check. They might still be listed under your account.
Though, if the RCSS reps called their support, they should've been able to activate you on a temp plan and get their support to change the plan afterwards.
My number was completely gone, but Lucky reps did say they could get it back for me by starting a new account and doing a manual search for the number.
My issue was that I didn't need the number, I just wanted the $15 offer, which he said wouldn't show up since the account would be a new account at that point
Public Mobile customer
$17.95 + 6.95 SAF
100 postal code wide minutes
unlimited texts
0GB data
$17.95 + 6.95 SAF
100 postal code wide minutes
unlimited texts
0GB data