Virgin will not allow supertab acccounts to port to prepaid

[sell2you]

anyone tried recently?

[bargain man]

^ wondering this. My uncle needs a phone and i want to buy him an s2 from fs.

[amun9999]

So does anyone have the steps to follow to switch from a plan to a prepaid account now?

[Magister]

damn, switched to prepaid on dec. 16, still no final bill...

Same here, switch December 16 or 17, still no final bill?!?

[sell2you]

I believe people say just tell them you want to cancel, wait the 30 days. So technically you just pay an additional $20 plus tax. No instant switch anymore.

[kitty]

Same here, switch December 16 or 17, still no final bill?!?

I got a Virgin phone on tab in August and got the final bill in October. Since it was pre-authorized CC, I didn't actually see the charge until my November statement. Never saw any paper or e-bill from Virgin.

[kmchow]

yes here was the sumary

called into prepaid, did the normal procedure. prepaid contacts technical department to release the sim. The technical department got the memo to not to release the number WHEN THERE IS A BALANCE on tab. i get transfer back to postpaid to try to pay the tab, but they say this cannot be done unless it is being canceled. got sent to prepaid back and forth before a customer service guy on the postpaid side decided to escalate this to upper level

I got an extra run around. Called postpaid to port, transferred to prepaid, transferred back to postpaid, who said I had to PAY OFF SUPERTAB IN STORE, who of course sent me back to postpaid who said, prepaid can "definitely take care of me". When I finally insisted no more running around, they took my canx, but said I have to give 1 month notice and pay off balance when I get my online bill. Waiting 3 more days to see if this nightmare is over. OTOH, I did get a great deal on a new Samsung Ace 2x!!

[supersaiyan]

Just cancelled mine. Did not have any problems porting my account to virgin pre-paid

[amun9999]

Just cancelled mine. Did not have any problems porting my account to virgin pre-paid

What department did you talk to and did you pay off a tab first? if so what department did you call to pay the tab??

[supersaiyan]

What department did you talk to and did you pay off a tab first? if so what department did you call to pay the tab??

Talked with regular department then they transferred me to prepaid department. Will pay my tab when I get my final bill.