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  • Jan 7th, 2013 10:26 pm
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Newbie
Dec 21, 2012
36 posts

Visions sucks

Went and bought a tv stand for 98 and they ask me when do you wanna pick it up i said later tonight and then i go there they said we're sold out because we have one in stock and that was the display model which you bought but you can wait for the next shipment. Like seriously fix your stock list and this hapened to 5 other guys with like tv's. we should get more discounts.
43 replies
Deal Guru
User avatar
Dec 20, 2003
10465 posts
70 upvotes
Ottawa
Nothing new - ordered a new LED TV from them on BD on '09. Emailed them on January 4th, 15th, and 21st, asking where my TV was that was "in stock" when I ordered it (and showed in-stock for a day after I placed my order).

Was told that they'd had higher demand than expected, and it was back-ordered. Each time I emailed I was told a new shipping date, and given an excuse that the last shipment didn't include the TVs. I finally gave up on February 1st and told them to cancel my email, with a long email criticizing their customer service. No response back, but my order was fully refunded. Ordered from another supplier the next day, and it came three days later.

I avoid Visions like the plague, they may have good prices sometimes, but terrible customer service.
- Absolute
Deal Addict
Oct 13, 2006
1315 posts
148 upvotes
Burnaby
never pay for it in full and leave the store empty handed. them asking you when you'd like to pick it up was a huge red flag. not much you can do now since they got your money.
Member
Apr 1, 2010
265 posts
10 upvotes
Only thing I hate about visions is how some of their items are available online, but then suddenly IN store only. They have no stores in Ontario!
Member
Feb 12, 2005
211 posts
36 upvotes
They are the BIGGEST CROOKS!

They scam people and lie to get you to buy the extended warranty. Saying if you don't use the extended warranty you will get the money back. However you need to read the fine-print VERY carefully and then you realise its a HUGE HUGE scam.
[OP]
Newbie
Dec 21, 2012
36 posts
I didnt get my money stolen. They said they are going to give it next week so i will get it but it was bs what they did.
Newbie
Nov 27, 2006
44 posts
3 upvotes
I purchased the warranty about 5 years ago when I bought a television, I didn't make any warranty claims throughout the duration and received credit which I used to purchase a laptop. Has something changed in the fine print that prevents against this? Let me know as I am curious.

adaseb wrote:
Dec 27th, 2012 9:08 pm
They are the BIGGEST CROOKS!

They scam people and lie to get you to buy the extended warranty. Saying if you don't use the extended warranty you will get the money back. However you need to read the fine-print VERY carefully and then you realise its a HUGE HUGE scam.
Deal Addict
User avatar
Aug 26, 2008
1321 posts
118 upvotes
Winnipeg
BradBGT wrote:
Dec 28th, 2012 1:48 am
I purchased the warranty about 5 years ago when I bought a television, I didn't make any warranty claims throughout the duration and received credit which I used to purchase a laptop. Has something changed in the fine print that prevents against this? Let me know as I am curious.
no, that's how it still works.

there are some stipulations in how you spend it though. can only be 50% of the purchase price, and i think only used on one item. so if you paid 200 for warranty, you need to buy at least a 400 dollar item to use it all.

imo, it's still MUCH less of a scam than every other extended warranty sold by a retailer.

can't say i've ever had a problem buying from visions either
[OP]
Newbie
Dec 21, 2012
36 posts
They called me they said they dont have any in order wtttf? whyd they sell it dumb ***** 's never shopping there again
Deal Addict
User avatar
Aug 26, 2008
1321 posts
118 upvotes
Winnipeg
HecticDeals wrote:
Dec 28th, 2012 10:07 pm
They called me they said they dont have any in order wtttf? whyd they sell it dumb ***** 's never shopping there again
weird. i'd stop giving them my business too. seems to be very store dependent though.

i don't know how they can sell stuff they don't have/can't order though. that's just pathetic. BD should always be cash and carry
[OP]
Newbie
Dec 21, 2012
36 posts
They ruined my chances of getting another stand on boxing day from another store cause they said they could get them by a week. Ruined my BD Cant believe a store would acctually sell something that is sold out they said you bought the last one.
Deal Addict
User avatar
Oct 15, 2008
2074 posts
616 upvotes
Victoria
I've never bought anything from Visions, but I'm not off to a good start. Emailed them yesterday morning about an online price match, website said they'd reply shortly with a coupon code to place an order. Never heard back, and today I noticed their customer service hours are only M-F. By the time they respond on Monday I bet Dell will be OOS and Visions won't honour the price match.
Deal Addict
User avatar
Aug 26, 2008
1321 posts
118 upvotes
Winnipeg
bad time of year. i'm waiting for a price from visions on some stuff too, and it's coming from a friend that manages the returns department. she can't even get a price because the distributor(it's not a regularly stocked item, it's a projection screen) is still on holidays until the 2nd.

i think it's always hit or miss at box stores. you always get better service when you know the person(not like friends, but you should at least know each others names) you talk to. I used to be able to walk into a few places locally and be greeted by first name. Despite others having terrible opinions of the sales reps, i always found them awesome and easy to deal with. they've gone out of business, so clearly they didn't do it for everybody, but that's my point. if a place like that CAN treat you right when you get to know them, anywhere can.

buying online is nice and convenient. but having a relationship with sales staff requires a more personal touch. and it's usually well worth it in the long run
[OP]
Newbie
Dec 21, 2012
36 posts
If i call and argue you with them do you think anything can happen or what should i do i your guys opinion?
Deal Addict
User avatar
Aug 26, 2008
1321 posts
118 upvotes
Winnipeg
unless they somehow have the stand now, i'm not sure what else they can do. is there a similar stand you'd be happy with at the price you paid?

it's just a weird situation. i don't understand how they can sell you something they don't have, or can't get. normally if they oversell a product they try to give you something equitable for the same price.

what are they expecting you to do at this point? get a refund? wait for more product to be shipped? forget you gave them 100bux?

assuming you paid for a product that told you(with some kind of verbal promise or gaurantee) was in stock. i'd maybe ask them for a replacement, tell them you're hosting a new years eve party and need the stand asap. ask to have the money refunded(if it hasn't been already) because you need to go buy a stand from somebody else if they can't get you your stand today.

oh, and if possible, go down in person. it's harder to say no to a face. just be sure to start off politely and be respectful. acknowledge that that the person you're talking to isn't to blame, but you want to give him/her the opportunity to make the situation right. be prepared to get your money and leave, but don't use that as a threat, just make it clear that that will be the result if they can't fix the situation
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