• Last Updated:
  • Jan 7th, 2013 10:26 pm
Tags:
None
Newbie
Dec 21, 2012
36 posts
They said you bought the stand that was in display right now and we will get more stock next week. (But when i bought it Ibought it brand new for 98$)
Called them in 4 days they said we cant get you a new one because it was clearance and the manufacture said they cant complete there backorder.
They wont give me a good deal like that stand cause it was reg.400$ sale 100$ for another one.
they want me to take the refund or a store credit
Basically they sold me the product on BD morning and i woke up early just to buy it with my family and They think its okay to sell someone something out of stock without telling them but the thing was that they said you bought the last one today and i bought it and told the cashier i would like to pick it up later and it says that on my reciept to but i went and they said oh sorry were sold out you can wait for next week or you can take a refund and i wanted that stand so i just waited and never expected something like this which they tell me they ran out and cant give me a new one. :(
Deal Addict
User avatar
Aug 26, 2008
1321 posts
118 upvotes
Winnipeg
wait what? i really don't understand what you are saying...

are you saying they won't give you a stand at all now? if so why do they still have your money? i don't understand how that can happen at all, from visions and from you.

if they sold you a demo/clearance that's one thing, and imo, understandable. but then it should have been yours as soon as you paid for it, sounds like you're saying they sold it twice and the other person picked it up first so now you're screwed. if that's what happened, i don't see why they wouldn't give you the same stand as soon as the next order arrived.

if they still have your money, and you have a receipt/order for a stand, i'd raise a little heck and give them a shot to fulfill their agreement. i would not wait around for the 'next shipment' though. i'd cut my losses and bail at that point. that's when things start to turn bad, when they have your money already.

i'm still at a loss though. i've never even heard of a situation where a product was sold 'by mistake'. either it's a raincheck, the product is yours, or they screwed up and owe you a comparable product at the same price IF you accept that.
Deal Fanatic
User avatar
Sep 30, 2003
6843 posts
394 upvotes
Fired off an email to see if they respond in the thread. FYI, their corporate email format is firstinitial.lastname@visions.ca.
My nick doesn't mean I'm happy any more than yours means you're a sex machine.
[OP]
Newbie
Dec 21, 2012
36 posts
They said they wont give me another stand beacause they wont get anymore.

They told me to come to the store to take a refund.

They sold me a brand new one but they oversold basically they had 10 but sold them to 11 people so i got screwed cause i told them i would pick it up in the afternoon. Now they said they wont get anymore so they said take your refund.

They are not getting anymore because the company the product comes from wont give anymore they stopped making them.

But i bought it from the store thinking im getting it the same day as any other person that buys products.

They said it was clearance when i called but when i saw it in the flyer it never said it was clearance. Visons said they wont get anymore because it was clearence.

They took my money without giving my product will go there tomorrow and see what happens.

story:

Went and bought the last one
Salesman: Would you like to pick it up later or now?
me: ill pick it up around 3
Salesman: ok just go to the back and talk to ryan to pick it up.
Ryan: hi do you have ur reciept?
me: yes
Ryan: oh sorry this product is gone but you can i either get a refund or wait for more stock.

I waited for 4 days and called

Me: hi have you received the stand yet for me which i bought on BD
Salesman: Sorry but we will not receive anymore TV stands and you can come by someday to get your refund.
Me: i said ok because i was so confused at that moment

Basically they took my money without giving me my tv stand . weird eh?

When i called they said it was clearance but in the flyer it doesn't say it was clearance so that's why they said they wont get anymore because the product was clearance yet they sold it to me.

I will post again too tell what happens but This was a total FRAUD took my money without giving my product
Deal Addict
User avatar
Aug 26, 2008
1321 posts
118 upvotes
Winnipeg
definitely very screwy...

in my opinion, the 'right' thing for visions to do is to at least compensate you with a gift card. i mean, this would be frustrating at any time of the year, but it's actually likely to cost you money at this point. by not giving you the opportunity to buy from another store during boxing day sales, they are forcing you to pay more(hence the gift cert).


the rest of your story sounds like a pretty typical experience. there's a lot of clearance items being sold that won't or can't be reordered. when they're gone they're gone. and miscommunication is not unheard of during the rush of boxing day. it's just the way they are handling it now that is bothersome.

lesson for you(not that you're really at fault here), is to take whatever you buy with you, especially if it's clearance stuff. that could have prevented this whole issue for you. again, you shouldn't NEED to, but i'm sure you won't want to risk going through this again.
[OP]
Newbie
Dec 21, 2012
36 posts
Im still going to go and argue and see what happens and hopefully they might be able to give me a hook up or something.
[OP]
Newbie
Dec 21, 2012
36 posts
But still they cant do that becuause i bought the product and they cant just sell more and say we have nothing left they can only sell what they have and i bought what they had so i think i should basically be the one walking out with another tv stand
Deal Addict
User avatar
Aug 26, 2008
1321 posts
118 upvotes
Winnipeg
HecticDeals wrote:
Jan 1st, 2013 11:01 pm
But still they cant do that becuause i bought the product and they cant just sell more and say we have nothing left they can only sell what they have and i bought what they had so i think i should basically be the one walking out with another tv stand
you are assuming no mistakes can ever be made...

imo customer service isn't about not making mistakes, it's about how they handle mistakes.

you didn't 'buy what they had left' because you didn't take it with you. chances are a different sales rep saw it on the floor, being clearance items it was probably not 'in the computer' or anything like that, so they sold it. i'm not saying it's right, but it is excusable, IF they own up to it and help you out.

when you go in, i can't stress this enough, focus on what you want to get from them for their mistake, NOT on their mistake. you are still dealing with a person, and ppl don't like being told they f'd up. they want to hear solutions.
ie. you accidentally sold my stand, it happens, but now you owe it to me to make it right. i want a stand, i don't want to pay any more than i already have, what can you do for me?
is a whole lot more productive that...
you sold my stand, it was MY stand, i paid for it. how can you possibly sell the same stand twice? and now all you want is to give me my money back? I want MY stand that i PAID for already!

trust me, there's a reason some people get back customer service everywhere they go while others seem to get great customer service almost everywhere.
Newbie
Jan 1, 2013
2 posts
CALGARY
kamascottra wrote:
Jan 2nd, 2013 2:22 am
you are assuming no mistakes can ever be made...

imo customer service isn't about not making mistakes, it's about how they handle mistakes.
This is absolutely correct. By the sounds of it, we already should have made up for this mistake.
I don't think any electronics retailer could say that they haven't had issues like this after boxing week. This is something that although it isn't very common, does occur and is usually something we can resolve immediately, without a loss to the consumer.

Why this happened, is just as speculated in previous posts. Unfortunately; during extremely busy times human error can complicate our inventory system. While we do our best to ensure that our systems eliminate this variable, it is something we realize will always occur during a day like Boxing Day even if it is not very common. In this instance, we oversold on a product with limited availability. It appears as though the staff's first idea to rectify this situation was to refund your money. There are certain circumstances where this is our only option but based on what I am reading, the best course of action in this scenario should have been to get you something of equal value (equal value to you) and to do it as soon as possible.

HecticDeals: Can I please bother you to email info@visions.ca with your contact information, invoice number, and the store in which you were dealing with?
We will put you in touch with the General Manager of that location and ensure right away that this issue is resolved and turned into a positive situation for you.



I think this might also be a good time to properly explain our rebate program as I know it has been debated here a few times.
Not from a Visions Electronics stand point, but from a personal standpoint, our rebate program truly is a positive program. Despite what has been mentioned on some postings on the forum about it, it truly was introduced for one reason, and that was to work as sort of a "profit sharing" principal to reward return customers. It truly is a program that exists purely for customer service, and to help existing customers on future purchases.

Do you need warranty? Do you not? can be debated (and has been debated on this forum) for years. We wanted to make this decision easier, and we know that we have. If you purchase an extended warranty with us (By the way, do you know we offer 7 years on the TV's now for the price of a 4 year?) and don't make a claim against your warranty, we will refund you the amount of your warranty in the form of an in-store credit.

Yes, there are stipulations. While some people have posted on here these stipulations are a rip off, the consensus seems to be that this plan still beats out competitors (which is part of our goal). We feel these stipulations are fair, and an unfortunate necessity to still maintain this program and offer a better Extended Service Plan to our customers than our competitors.

1. The credit can only be used on regular/sale priced items (No, this does not mean full price as some people have argued here on RFD. This only means that you can't further barter with the salespeople). If you see a good sale, by all means you can use your rebate on that sale item.

2. There is a minimum purchase. The goal is not to go out of business by offering free product to any and all customers, it is to help return customers on their next purchase. If your warranty was purchased after December 31, 2009, your rebate can not exceed 50% of the total $ amount of the invoice (unlimited number of items, just the total of the actual invoice before tax). The invoice total will need to be greater than twice the value of your rebate. For instance, if your have a $50 rebate then your invoice has to total $100 or more of regular product. It could be 2 items of $50, or 4 items of $25 as long as it equals $100 or more. If your rebate was $200, your invoice must be $400 or more before tax.

3. Time Limit. This has been actively debated and consumers don't often understand why we have the time limit. To be honest we wish we could do away with this limit but any Accounting Auditor could spend a few hours explaining the unfortunate reasons why we need to have a time limit on the program. You have 12 months, from the date of creation. All rebates are automatically created the day the warranty expired. So in best terms, the rebate is good for one year form the date that your warranty expired.

4. Rebates can not be combined with any other rebate, incentive or offer.

Please, if you have any issues with your experience at Visions Electronics, speak with the General Manager at your location. We empower our General Managers as much as possible to help instantly take care of any customer service issues. We don't want our customers having to go to forums just to get heard, or to our head office just to get resolutions. If you are having an issue with the General Manager, or he is not able to help you, then please email info@visions.ca and we will do our best to put you in touch with someone that WILL help you. We pride ourselves on having one of the highest percentages of customers that return to purchase within our industry. Please, come to the store and speak with us about your issues just as though you were sitting down with a friend. We will honestly do our best to help you.

Thank you!
Jamie
Visions Electronics
[OP]
Newbie
Dec 21, 2012
36 posts
Thank you for the information but i will go to the store and deal with this because i dont live really that far ( 5 min drive ) thank you.
Deal Fanatic
User avatar
Sep 30, 2003
6843 posts
394 upvotes
Hey, look, a store that joined without a fake name that seems to want to try and fix the issue. Hectic, post an update so we know if they actually made good or not.
My nick doesn't mean I'm happy any more than yours means you're a sex machine.
Newbie
Jan 1, 2013
2 posts
CALGARY
Hey HecticDeals,
Glad to hear you are going to down to the store. I am sure the store will be able to make good on this, but just in case they don't, please email us at info@visions.ca. Quote my name (Jamie) and the email will be forwarded to me.

Thanks again!
[OP]
Newbie
Dec 21, 2012
36 posts
I went to the store talked to the manager and he said come back tomorrow to talk to the salesman and what is the saleman going to do when its the manager that has all the rights in the store and what can the salesman do? and i asked for another product with the same price 400$ for 100$ so its the same price as the one i bought he said you cant do that.
Deal Expert
User avatar
Oct 9, 2003
16214 posts
256 upvotes
adaseb wrote:
Dec 27th, 2012 9:08 pm
They are the BIGGEST CROOKS!

They scam people and lie to get you to buy the extended warranty. Saying if you don't use the extended warranty you will get the money back. However you need to read the fine-print VERY carefully and then you realise its a HUGE HUGE scam.
They are always really clear about the details of it... only people i know that have been "scammed" by it are people who dont listen. Little old ladies figure it out on their own...
Deal Expert
User avatar
Oct 9, 2003
16214 posts
256 upvotes
HecticDeals wrote:
Jan 4th, 2013 7:43 pm
I went to the store talked to the manager and he said come back tomorrow to talk to the salesman and what is the saleman going to do when its the manager that has all the rights in the store and what can the salesman do? and i asked for another product with the same price 400$ for 100$ so its the same price as the one i bought he said you cant do that.
Well really, you didnt expect them to give you a discount like that now do you on an item of your choosing?
× < >

Top