Visions sucks

[HecticDeals]

nope i want the stand i bought. i want the solution for their mistake.

[Happy13178]

I went to the store talked to the manager and he said come back tomorrow to talk to the salesman and what is the saleman going to do when its the manager that has all the rights in the store and what can the salesman do? and i asked for another product with the same price 400$ for 100$ so its the same price as the one i bought he said you cant do that.

Why is a manager telling you to talk to a salesperson? Are they trying to loop you into paying more than you would have originally, and get a commission for their staff?

[HecticDeals]

The manager said go talk to the salesman but the sales man wasn't there today so I will go tomorrow again and the manger was saying something like oh he might have it somewhere else or he will order you a new one or your only option right now is take a refund like wtf this is bull because he's the manager he has all rights to know what is happening and the message I go from visions said they will make talk to the manager thru email but he's the one who said talk to the person that sold you it . And if they give me a new stand for the same value that means a 100$ dollar stand to replace the 400$ dollar stand that I got on boxing day on sale for a 100$ which is bull to. So I will post again tomorrow telling what happened and if things turn bad I will contact costumer service for some help . Thank you

[kamascottra]

you probably weren't really getting a 400 dollar stand the first time, haha.

i don't want to sound like an ***** , please take this as constructive criticism and with a grain of salt because i'm making my judgement on what you are typing, which is likely being done while mad, but you sound exactly like the type of customer that'd do as little as possible for. whenever i dealt with customers that 'demanded' things i always felt like they were trying to take advantage of the situation. of course, a bunch of times they actually were. the customers i would do as much as possible for were the ones that talked to me like another human being, were polite, understanding, and just wanted something fair.

i seriously suggest that when you talk to them again you stop telling them what they're going to do, and start ASKING them for what they can offer. clearly the original stand would be ideal, but that's out of the question. the next best option is a comparable stand, but maybe what you think is comparable and what is actually comparable isn't the same. don't look so much at the price, look the product. see what they will offer you. ask the salesman to show you ALL the options that they can give you for your 100bux. if none of them please you, take your refund and never go back. they clearly don't care for you business, so don't give it to them. going back and forth is only wasting your time. remember they are still getting paid to be there, you are not. cut your losses and find a store that wants your money

[Happy13178]

you probably weren't really getting a 400 dollar stand the first time, haha.

i don't want to sound like an ***** , please take this as constructive criticism and with a grain of salt because i'm making my judgement on what you are typing, which is likely being done while mad, but you sound exactly like the type of customer that'd do as little as possible for. whenever i dealt with customers that 'demanded' things i always felt like they were trying to take advantage of the situation. of course, a bunch of times they actually were. the customers i would do as much as possible for were the ones that talked to me like another human being, were polite, understanding, and just wanted something fair.

i seriously suggest that when you talk to them again you stop telling them what they're going to do, and start ASKING them for what they can offer. clearly the original stand would be ideal, but that's out of the question. the next best option is a comparable stand, but maybe what you think is comparable and what is actually comparable isn't the same. don't look so much at the price, look the product. see what they will offer you. ask the salesman to show you ALL the options that they can give you for your 100bux. if none of them please you, take your refund and never go back. they clearly don't care for you business, so don't give it to them. going back and forth is only wasting your time. remember they are still getting paid to be there, you are not. cut your losses and find a store that wants your money

I'd take what you're saying with a grain of salt too, since you mentioned you have a friend that works there. How the customer speaks online doesn't mean that's how they speak in person, so it's not even vaguely a valid way to tell what sort of customer he is or may be. The customer in this case is demanding what he paid for. That's not unreasonable. It's pretty much expected. It's also not unreasonable for the manager of a store to be able to speak on behalf of his staff and make executive decisions, especially when they're apparently backed by someone in the corporate office. The ideal here isn't getting what he paid for, that's the bare minimum that you expect when you walk into any store. The ideal at this point would be to get him the equivalent of what he paid for, plus something on top to make up for the additional time and money he's wasted trying to resolve something that was their problem after the fact.

If you're in sales, dealing with angry customers when YOUR store has screwed something up is part of your job. If you don't treat them as well in that situation because they're angry, that doesn't make you a very good employee. The best employees are the ones who take angry customers and turn them into promoters of your company, and doing less for the angry ones doesn't allow that to happen.

So one of two things is happening. Either corporate is putting on a brave face in here to try to make itself look good and telling the manager in the background to get rid of the customer, or corporate office is doing what they say they're doing, and the manager is incompetent. Which is it?

[kamascottra]

I'd take what you're saying with a grain of salt too, since you mentioned you have a friend that works there. How the customer speaks online doesn't mean that's how they speak in person, so it's not even vaguely a valid way to tell what sort of customer he is or may be. The customer in this case is demanding what he paid for. That's not unreasonable. It's pretty much expected. It's also not unreasonable for the manager of a store to be able to speak on behalf of his staff and make executive decisions, especially when they're apparently backed by someone in the corporate office. The ideal here isn't getting what he paid for, that's the bare minimum that you expect when you walk into any store. The ideal at this point would be to get him the equivalent of what he paid for, plus something on top to make up for the additional time and money he's wasted trying to resolve something that was their problem after the fact.

If you're in sales, dealing with angry customers when YOUR store has screwed something up is part of your job. If you don't treat them as well in that situation because they're angry, that doesn't make you a very good employee. The best employees are the ones who take angry customers and turn them into promoters of your company, and doing less for the angry ones doesn't allow that to happen.

So one of two things is happening. Either corporate is putting on a brave face in here to try to make itself look good and telling the manager in the background to get rid of the customer, or corporate office is doing what they say they're doing, and the manager is incompetent. Which is it?

yup, that's why i started with that 'grain of salt' preface. i really don't know what he's doing IN STORE. i just want to make sure he does what he can to make the process go smoothly. at the end of the day, i hate to say it, but it's not your 'right' to buy anything. consumers expect stores to bend over backwards to get their business but they forget that most of the ppl they talk to are not very deeply concerned with the business anymore. some of these ppl are just working jobs while they go through school. this isn't their career, and they don't care if the store is around 10yrs from now.

i'm not saying this is right or wrong, but it IS the way it is.

so to deal with these kind of employees, going in guns blazing just gets them defensive, and that's not good for anybody. you can, and should be firm on what you want. but you should be the one saying no to offers, not them. when you start 'demanding' things, you actually give them the power. make them offer you things, and then you have the power to say no or accept.

as for your 2 scenarios. i'm guessing since it doesn't appear any direct contact has been made with corporate yet, the manager is just being incompetent. this is further shown by him asking the salesmen to fix this problem... that's just weird.

[Happy13178]

The two posts from corporate are on page 2, which came not long after I emailed their president and founder with the OPs details. Since they presumably know whats happening, and that this thread is up to almost 2,500 views, it stands to reason that they're getting absolutely nothing out of the OP getting screwed over. Speaking of which, Hectic, did you email the Jamie guy?

[HecticDeals]

I went to the store again which i dont care going over again so dont say your wasting your time. Went to the store and asked for the sale man talked to him and he said he cant do anything and then i was like cant you do anything and then hes like you can take your refund and that pissed me off and then i was mad but the thing is they did try fixing the problem by giving me another stand and they asked me before do you need the wall mount i said yes because thats what i payed for but he still showed me the stands with out the wall mount and i asked for a stand that comes with the wall mount and he said sorry but all those stands with the wall mount are over 400$. I was like wtf i payed for a 400$ stand with all the mounts included so.. i just said i will be back later this week and all the stands he showed me were the crappy ones. and the manager doesnt really talk to you he lets the employees do all the dealing with the costumers.


I will contact jamie tonight.

[HecticDeals]

and about the they dont need your business so just take your money or something like that how about if visions does this too alot costumers there not gonna make money for ***** so what do they end up with ?? out of business and it doesnt matter if the company's really big.

[Exocet77]

Try using commas, periods and paragraphs when your writing. Its very difficult to read.

[kamascottra]

and about the they dont need your business so just take your money or something like that how about if visions does this too alot costumers there not gonna make money for ***** so what do they end up with ?? out of business and it doesnt matter if the company's really big.

that was my point. how many chances do you have to give them? if they can't make you satisfied, they don't deserve the sale. as a consumer that's really all you can do.

[Happy13178]

Posting in here is what he can do. Hectic, which location was it that did this to you?

[HecticDeals]

Im sorry i will try using commas, periods and paragraphs.

I went to the Surrey, British Colombia location there is only one in surrey and that is on king george blvd.

[kossatzd]

2. There is a minimum purchase. The goal is not to go out of business by offering free product to any and all customers, it is to help return customers on their next purchase. If your warranty was purchased after December 31, 2009, your rebate can not exceed 50% of the total $ amount of the invoice (unlimited number of items, just the total of the actual invoice before tax). The invoice total will need to be greater than twice the value of your rebate. For instance, if your have a $50 rebate then your invoice has to total $100 or more of regular product. It could be 2 items of $50, or 4 items of $25 as long as it equals $100 or more. If your rebate was $200, your invoice must be $400 or more before tax.

Hey Jamie,

I'm curious to know why you mentioned this date....what happens if you purchased your warranty before this date???

Thanks!
David