Computers & Electronics

Visions warranty replacing my TV

  • Last Updated:
  • Feb 6th, 2019 2:56 pm
[OP]
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Sep 23, 2008
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Visions warranty replacing my TV

Hey RFD,

I bought my TV from Visions about 2 years ago. Decided to purchase the warranty since it was an expensive purchase. Forward to about 2 weeks ago I noticed a black dot; which I thought it was dirt. Tried to clean it and it wouldn't come. Realized later that it was dead pixels. Got around to calling Visions today in Calgary and after sending the pictures in I got a call back within the next hour. They will be replacing my UN65KS9000 with the newer QN65Q7FNA. No extra charge, straight swap. The warranty will become void after the exchange.

Reading here I noticed some of you folks had a hard time with the warranty.

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Thanks OP for sharing that. Visions seems like a great retailer. I bought my TV from them also and I've been extremely happy with it. One of my all time best purchases. Same thing goes for my Kef m500 headphones. I didn't buy the warranty but it's good to hear that they are good about honoring it. I never buy warranties out of principle. I don't think I would even buy the Costco warranty.
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[OP]
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SickBeast wrote:
Nov 16th, 2018 5:28 pm
Thanks OP for sharing that. Visions seems like a great retailer. I bought my TV from them also and I've been extremely happy with it. One of my all time best purchases. Same thing goes for my Kef m500 headphones. I didn't buy the warranty but it's good to hear that they are good about honoring it. I never buy warranties out of principle. I don't think I would even buy the Costco warranty.
In my case; thank god I bought the warranty. Spoke with them over the phone and was going to switch myself over to the LG OLED. The rep told me not to as he had been dealing with way too many burn in issues with those. That Visions itself decided no longer to warranty any burn ins from LG OLED's.
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ninety5teg wrote:
Nov 16th, 2018 8:12 pm
In my case; thank god I bought the warranty. Spoke with them over the phone and was going to switch myself over to the LG OLED. The rep told me not to as he had been dealing with way too many burn in issues with those. That Visions itself decided no longer to warranty any burn ins from LG OLED's.
Visions has never warrantied OLED burn-in AFAIK. Costco doesn't either. Best Buy theoretically does, but usually their extended warranty (like Visions) costs a lot. Personally, I just buy with my credit card that adds a second year of warranty for free. If my TV dies in the third year, I'll have a good excuse to buy a new TV. ;)

Anyhow, if you use an OLED properly with varied content, burn-in is not a big issue. OTOH, the quality of OLED blacks pretty much blows everything else out of the water. Don't get OLED though if you play video games all day for days on end or if you leave your TV on CNN 24/7.
[OP]
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Is the newer QN65Q7FNA (2018) better than my UN65KS9000 (2016)?
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ninety5teg wrote:
Nov 17th, 2018 10:43 am
Is the newer QN65Q7FNA (2018) better than my UN65KS9000 (2016)?
No, at least when it comes to brightness and contrast.

https://www.rtings.com/tv/tools/compare ... eshold*0.1

KS9000:

Screen Shot 2018-11-17 at 11.59.08 AM.png

Q7F:

Screen Shot 2018-11-17 at 11.59.40 AM.png

EDIT:

I may have linked the wrong model, since the link there is Q7F, not the Q7FN.
Last edited by EugW on Nov 17th, 2018 1:09 pm, edited 1 time in total.
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EugW wrote:
Nov 17th, 2018 11:58 am
No, at least when it comes to brightness and contrast.

https://www.rtings.com/tv/tools/compare ... eshold*0.1

KS9000:


Screen Shot 2018-11-17 at 11.59.08 AM.png


Q7F:


Screen Shot 2018-11-17 at 11.59.40 AM.png
Come on, both TVs scored an identical 8.2 overall score on Rtings. What are we doing here, cherry picking particular stats to try and make a case? Why exactly?
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SickBeast wrote:
Nov 17th, 2018 12:05 pm
Come on, both TVs scored an identical 8.2 overall score on Rtings. What are we doing here, cherry picking particular stats to try and make a case? Why exactly?
No, I am comparing something very important, and that is HDR performance. For LEDs, brightness is a significant component of HDR performance. Mind you, it may be less important to you (or the OP), so YMMV.
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EugW wrote:
Nov 17th, 2018 12:08 pm
No, I am comparing something very important, and that is HDR performance. For LEDs, brightness is a significant component of HDR performance. Mind you, it may be less important to you (or the OP), so YMMV.
Fair enough; I just clicked your link and had a look. However from my own research:

Q7FN: https://www.rtings.com/tv/reviews/samsu ... 7f-q7-2018
ks9000: https://www.rtings.com/tv/reviews/samsung/ks9000

Identical 8.2 overall scores. 7.8 for HDR movies on the Q7FN versus 8.4 on the ks9000. 717 nits peak brightness on the Q7FN versus 417 nits on the ks9000 (the Q7FN is actually a lot brighter).

I don't think you searched up the right TV. The link I have shown is for the 2018 Q7FN which I believe is what they gave the OP.
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SickBeast wrote:
Nov 17th, 2018 12:29 pm
Fair enough; I just clicked your link and had a look. However from my own research:

Q7FN: https://www.rtings.com/tv/reviews/samsu ... 7f-q7-2018
ks9000: https://www.rtings.com/tv/reviews/samsung/ks9000

Identical 8.2 overall scores. 7.8 for HDR movies on the Q7FN versus 8.4 on the ks9000. 717 nits peak brightness on the Q7FN versus 417 nits on the ks9000 (the Q7FN is actually a lot brighter).

I don't think you searched up the right TV. The link I have shown is for the 2018 Q7FN which I believe is what they gave the OP.
Ah good point. The Q7FN seems to be a noticeable improvement over the Q7F.
[OP]
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Yes guys it’s the Q7FN 65” I haven’t gone in yet to get it need to find someone with a bigger vehicle to help me get it to the store.

Also mine is a 9 series. Am I being downgraded?
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Why not call Samsung Canada Monday morning and ask them that you have this TV and need to get the 2018 model and see what they suggest. Don't mention warranty replacement as that may change the tune. Just tell them what is the equivalent model to what you have and what is a step up.

From what I can see, it looks like a pretty good TV for a warranty replacement :)

Old TV: https://trutone.ca/products/view/samsun ... un65ks9000

New TV: https://gibbyselectronicsupermarket.ca/ ... q7fnafxzc/
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Oct 4, 2006
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ninety5teg wrote: Yes guys it’s the Q7FN 65” I haven’t gone in yet to get it need to find someone with a bigger vehicle to help me get it to the store.

Also mine is a 9 series. Am I being downgraded?
Your going from an older edge lit set to a newer edge lit set so based on features it’s a more than fair swap. If you do allot of dark room viewing you might want to look at the Q8 or Q9 and what the upcharge would be. Both have full array local dimming with the Q9 having about 10 x as many zones as the 8 series. More zones = noticeably less blooming and better contrast. Good luck!
[OP]
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Haven't had a chance to take my TV in yet...Im seeing some nice Sont 4K tvs, Are they better now?
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Jr. Member
Nov 20, 2012
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Just bought the 55" c8 from a visions in Calgary. $2250 with the five year warranty good? I feel sick buying that warranty. Should I return and go with something else? Guy said they covered burn in but who knows

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