Wanna file a complain to McDonald's?

[IMWHFMPC]

i also had some bad experience with drive-thru, now i check the bag every time before i leave the window.

[eiad77]

Since there are tonnes of complaints about customers and no confessions from cashiers I thought I would offer the first one.

I worked at McDonald's about 10 years ago. I'd been working for about 3 months when this happened. One day we had a 2 double cheeseburger for 2 dollar sale. A woman ordered a few things and two double cheeseburgers. I rung up the sale and she complained about the price saying that it was too high. I looked again at what I rung up and it all looked right to me so I told her that it was probably the tax/supersizing/whatever. She took my word for it and left.

A few customers later (after the woman left) someone ordered two double cheese burgers and it came up to $4 or something so I asked the manager why it was the wrong price. It turned out that I had to ring it up differently to get the promotion price because it was a one-off promotion. So anyways, I overcharged her for the double cheeseburgers. I still feel bad about it though.

[ericlewis91]

Many issues can be solved by asking for a manager. Sometimes they need to know what things occur, most of the staff are part time teenagers who sometimes don't realize their actions. Ive always solved issues by talking to a manager.

[Jimboski]

Long story short.. The last 3 times I've visited the local McDonalds Is where they messed up my order EVERY time.. It's so stupid how I make It clear to them what I'm ordering and my English Is fluent so I don't get how they don't understand what I'm saying.

Do note It's all taken place at the Drive Thru at around midnight'ish. I always ended up with 1 item short and they don't provide a receipt to make sure If they overcharged me or not but the most recent time that I went the person handing out the food checked the machine and said my order was correct after me saying they're missing an item.

Every time that I went they got It wrong so I just leave, If they don't want to get the order right and TAKE MORE of my money then whatever, Lol.

/rant!

If only I could email them then I would but there Isn't such a thing right? LOL!

[aeolus811tw]

Long story short.. The last 3 times I've visited the local McDonalds Is where they messed up my order EVERY time.. It's so stupid how I make It clear to them what I'm ordering and my English Is fluent so I don't get how they don't understand what I'm saying.

Do note It's all taken place at the Drive Thru at around midnight'ish. I always ended up with 1 item short and they don't provide a receipt to make sure If they overcharged me or not but the most recent time that I went the person handing out the food checked the machine and said my order was correct after me saying they're missing an item.

Every time that I went they got It wrong so I just leave, If they don't want to get the order right and TAKE MORE of my money then whatever, Lol.

/rant!

If only I could email them then I would but there Isn't such a thing right? LOL!

you can call the manager of the McD specifically to handle that situation.
McD cashier is required to hand the receipt over to the customer either on hand or in the bag.
and if they missed orders, it's likely that midnight shift employees are slacking off because midnight shift is fairly boring unless you are at one of those McD with high number of customers at any given hour.
I remembered when there is a customer wanted to talk to manager about any given dispute, my manager would just cave in because she did not want to escalate the problem to the corporate level.

[heyyouthere]

not in Peterborough...they don't give receipts there for some reason. they just throw them away in front of u

you can call the manager of the McD specifically to handle that situation.
McD cashier is required to hand the receipt over to the customer either on hand or in the bag.
and if they missed orders, it's likely that midnight shift employees are slacking off because midnight shift is fairly boring unless you are at one of those McD with high number of customers at any given hour.
I remembered when there is a customer wanted to talk to manager about any given dispute, my manager would just cave in because she did not want to escalate the problem to the corporate level.

[Jimboski]

you can call the manager of the McD specifically to handle that situation.
McD cashier is required to hand the receipt over to the customer either on hand or in the bag.
and if they missed orders, it's likely that midnight shift employees are slacking off because midnight shift is fairly boring unless you are at one of those McD with high number of customers at any given hour.
I remembered when there is a customer wanted to talk to manager about any given dispute, my manager would just cave in because she did not want to escalate the problem to the corporate level.

Out of the 5 times I went there I've gotten 1 receipt and MAYBE 2.
The place Is not always busy but when I make an order there Is ALWAYS someone behind me!

I was just hoping to send them an email but they don't have customer support through email so they've saved themselves a rant email LOL. Can't be bothered to call!

[aeolus811tw]

it is McD policy to give receipt to customer as part of the employee training for cashier.
even mystery shopper will look for whether they received a receipt or not and deduct the restaurant's score if not getting it. (it is good to go early in the month because mystery shopper might not have finished that month's checking and the services will generally be better, after 17th ~ 21st of the month you can expect a great deduction in the services and the quality of the food.
also if you don't go during prime time (morning 6 - 8, lunch 11 ~ 2, dinner 7 ~ 9) they will know you are not a mystery shopper and might slack off on your orders.

most customers I know don't bother wanting to get receipt, and that might create bad habit in those cashiers. If you really want one, they have to give it to you. Whether a reprint or the original receipt.
also if the cashier does not have a long line up, it is still considered not busy regardless.

and one major tip: like the above old post by eiad77. Even tho the cashier should have already know how to use promotions at the til, but many cashiers don't bother trying to learn it like that poster. Hence, you might sometime get charged for more than what you should've been charged with. Request for receipt if you don't have one and check how cashier input it.

a meal would have reg priced fries n' drink + discounted burger.
a buy A get B free promotion should have 2nd item marked as free.
a two-can-dine deal should have a specific deal marking beside the burger with fries and drink remain in reg prices
a buy burger make a meal free promote should have reg priced burger with free fries n' drink.

many time I've seen people say items in a meal one by one and the cashier just put them as standalone items, which will generally cost 3 ~ 4$ more on avg for lunch menu and 2 ~ 4$ more for breakfast.

[Jimboski]

it is McD policy to give receipt to customer as part of the employee training for cashier.
even mystery shopper will look for whether they received a receipt or not and deduct the restaurant's score if not getting it.

most customers I know don't bother wanting to get receipt, and that might create bad habit in those cashiers. If you really want one, they have to give it to you. Whether a reprint or the original receipt.
also if the cashier does not have a long line up, it is still considered not busy regardless.

and one major tip: like the above old post by eiad77. Even tho the cashier should have already know how to use promotions at the til, but many cashiers don't bother trying to learn it like that poster. Hence, you might sometime get charged for more than what you should've been charged with. Request for receipt if you don't have one and check how cashier input it.

a meal would have reg priced fries n' drink + discounted burger.
a buy A get B free promotion should have 2nd item marked as free.
a two-can-dine deal should have a specific deal marking beside the burger with fries and drink remain in reg prices
a buy burger make a meal free promote should have reg priced burger with free fries n' drink.

many time I've seen people say items in a meal one by one and the cashier just put them as standalone items, which will generally cost 3 ~ 4$ more on avg for lunch menu and 2 ~ 4$ more for breakfast.

I buy stuff that doesn't involve coupons but I get what you are saying.

[Syne]

[BiGD33nS]

I called and emailed the MTL number a couple of times without any people answering or responding back about an issue I keep having lately with MCD's drive-thrus. Besides the usual errors they make, which happens quite often, the most frustrating thing is when you order a meal with a large french fries, the so-called large portion is usualy the same or LESS than a normal portion. Here is one untouched portion of fries I got several weeks ago below. It's usual to have this kind of "large fries" when ordering from drive-through, since most people won't bother with checking their fries amount, MCD can get away easily. You can bet that this won't fly IN the MCD since it's much easier to complain when eating inside.