Food & Drink

Wanna file a complain to McDonald's?

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  • May 21st, 2017 3:56 pm
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Deal Addict
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Aug 5, 2011
2304 posts
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YF
i also had some bad experience with drive-thru, now i check the bag every time before i leave the window.
Deal Addict
Nov 15, 2010
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Since there are tonnes of complaints about customers and no confessions from cashiers I thought I would offer the first one.

I worked at McDonald's about 10 years ago. I'd been working for about 3 months when this happened. One day we had a 2 double cheeseburger for 2 dollar sale. A woman ordered a few things and two double cheeseburgers. I rung up the sale and she complained about the price saying that it was too high. I looked again at what I rung up and it all looked right to me so I told her that it was probably the tax/supersizing/whatever. She took my word for it and left.

A few customers later (after the woman left) someone ordered two double cheese burgers and it came up to $4 or something so I asked the manager why it was the wrong price. It turned out that I had to ring it up differently to get the promotion price because it was a one-off promotion. So anyways, I overcharged her for the double cheeseburgers. I still feel bad about it though.
Sr. Member
Jul 6, 2008
580 posts
96 upvotes
London
Many issues can be solved by asking for a manager. Sometimes they need to know what things occur, most of the staff are part time teenagers who sometimes don't realize their actions. Ive always solved issues by talking to a manager.
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May 8, 2009
44202 posts
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Toronto
Long story short.. The last 3 times I've visited the local McDonalds Is where they messed up my order EVERY time.. It's so stupid how I make It clear to them what I'm ordering and my English Is fluent so I don't get how they don't understand what I'm saying.

Do note It's all taken place at the Drive Thru at around midnight'ish. I always ended up with 1 item short and they don't provide a receipt to make sure If they overcharged me or not but the most recent time that I went the person handing out the food checked the machine and said my order was correct after me saying they're missing an item.

Every time that I went they got It wrong so I just leave, If they don't want to get the order right and TAKE MORE of my money then whatever, Lol.

/rant!

If only I could email them then I would but there Isn't such a thing right? LOL!
Member
May 23, 2011
215 posts
58 upvotes
NORTH YORK
Jimboski wrote:
Aug 4th, 2012 11:37 pm
Long story short.. The last 3 times I've visited the local McDonalds Is where they messed up my order EVERY time.. It's so stupid how I make It clear to them what I'm ordering and my English Is fluent so I don't get how they don't understand what I'm saying.

Do note It's all taken place at the Drive Thru at around midnight'ish. I always ended up with 1 item short and they don't provide a receipt to make sure If they overcharged me or not but the most recent time that I went the person handing out the food checked the machine and said my order was correct after me saying they're missing an item.

Every time that I went they got It wrong so I just leave, If they don't want to get the order right and TAKE MORE of my money then whatever, Lol.

/rant!

If only I could email them then I would but there Isn't such a thing right? LOL!
you can call the manager of the McD specifically to handle that situation.
McD cashier is required to hand the receipt over to the customer either on hand or in the bag.
and if they missed orders, it's likely that midnight shift employees are slacking off because midnight shift is fairly boring unless you are at one of those McD with high number of customers at any given hour.
I remembered when there is a customer wanted to talk to manager about any given dispute, my manager would just cave in because she did not want to escalate the problem to the corporate level.
Newbie
Aug 9, 2012
1 posts
not in Peterborough...they don't give receipts there for some reason. they just throw them away in front of u



aeolus811tw wrote:
Aug 4th, 2012 11:55 pm
you can call the manager of the McD specifically to handle that situation.
McD cashier is required to hand the receipt over to the customer either on hand or in the bag.
and if they missed orders, it's likely that midnight shift employees are slacking off because midnight shift is fairly boring unless you are at one of those McD with high number of customers at any given hour.
I remembered when there is a customer wanted to talk to manager about any given dispute, my manager would just cave in because she did not want to escalate the problem to the corporate level.
Deal Expert
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May 8, 2009
44202 posts
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Toronto
aeolus811tw wrote:
Aug 4th, 2012 11:55 pm
you can call the manager of the McD specifically to handle that situation.
McD cashier is required to hand the receipt over to the customer either on hand or in the bag.
and if they missed orders, it's likely that midnight shift employees are slacking off because midnight shift is fairly boring unless you are at one of those McD with high number of customers at any given hour.
I remembered when there is a customer wanted to talk to manager about any given dispute, my manager would just cave in because she did not want to escalate the problem to the corporate level.
Out of the 5 times I went there I've gotten 1 receipt and MAYBE 2.
The place Is not always busy but when I make an order there Is ALWAYS someone behind me!

I was just hoping to send them an email but they don't have customer support through email so they've saved themselves a rant email LOL. Can't be bothered to call!
Member
May 23, 2011
215 posts
58 upvotes
NORTH YORK
it is McD policy to give receipt to customer as part of the employee training for cashier.
even mystery shopper will look for whether they received a receipt or not and deduct the restaurant's score if not getting it. (it is good to go early in the month because mystery shopper might not have finished that month's checking and the services will generally be better, after 17th ~ 21st of the month you can expect a great deduction in the services and the quality of the food.
also if you don't go during prime time (morning 6 - 8, lunch 11 ~ 2, dinner 7 ~ 9) they will know you are not a mystery shopper and might slack off on your orders.

most customers I know don't bother wanting to get receipt, and that might create bad habit in those cashiers. If you really want one, they have to give it to you. Whether a reprint or the original receipt.
also if the cashier does not have a long line up, it is still considered not busy regardless.

and one major tip: like the above old post by eiad77. Even tho the cashier should have already know how to use promotions at the til, but many cashiers don't bother trying to learn it like that poster. Hence, you might sometime get charged for more than what you should've been charged with. Request for receipt if you don't have one and check how cashier input it.

a meal would have reg priced fries n' drink + discounted burger.
a buy A get B free promotion should have 2nd item marked as free.
a two-can-dine deal should have a specific deal marking beside the burger with fries and drink remain in reg prices
a buy burger make a meal free promote should have reg priced burger with free fries n' drink.

many time I've seen people say items in a meal one by one and the cashier just put them as standalone items, which will generally cost 3 ~ 4$ more on avg for lunch menu and 2 ~ 4$ more for breakfast.
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May 8, 2009
44202 posts
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Toronto
aeolus811tw wrote:
Aug 10th, 2012 6:37 pm
it is McD policy to give receipt to customer as part of the employee training for cashier.
even mystery shopper will look for whether they received a receipt or not and deduct the restaurant's score if not getting it.

most customers I know don't bother wanting to get receipt, and that might create bad habit in those cashiers. If you really want one, they have to give it to you. Whether a reprint or the original receipt.
also if the cashier does not have a long line up, it is still considered not busy regardless.

and one major tip: like the above old post by eiad77. Even tho the cashier should have already know how to use promotions at the til, but many cashiers don't bother trying to learn it like that poster. Hence, you might sometime get charged for more than what you should've been charged with. Request for receipt if you don't have one and check how cashier input it.

a meal would have reg priced fries n' drink + discounted burger.
a buy A get B free promotion should have 2nd item marked as free.
a two-can-dine deal should have a specific deal marking beside the burger with fries and drink remain in reg prices
a buy burger make a meal free promote should have reg priced burger with free fries n' drink.

many time I've seen people say items in a meal one by one and the cashier just put them as standalone items, which will generally cost 3 ~ 4$ more on avg for lunch menu and 2 ~ 4$ more for breakfast.
I buy stuff that doesn't involve coupons but I get what you are saying.
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Dec 7, 2009
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Sep 27, 2006
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I called and emailed the MTL number a couple of times without any people answering or responding back about an issue I keep having lately with MCD's drive-thrus. Besides the usual errors they make, which happens quite often, the most frustrating thing is when you order a meal with a large french fries, the so-called large portion is usualy the same or LESS than a normal portion. Here is one untouched portion of fries I got several weeks ago below. It's usual to have this kind of "large fries" when ordering from drive-through, since most people won't bother with checking their fries amount, MCD can get away easily. You can bet that this won't fly IN the MCD since it's much easier to complain when eating inside.

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Deal Guru
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Dec 3, 2004
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I've seen this at my local McDonald's once too.

Did you talk to the Manager or Supervisor? That evening I brought it up to the attention of the Supervisor, he just said they were understaffed that night and would get someone to clean it all up later in the evening.

I didn't stick around long enough to find out if he did stay true to his word. But your McDonald's situation seems worst!!
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Sep 24, 2005
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belmichel wrote:
Jul 15th, 2013 4:22 pm
Hi, I noticed that, unlike the US counterpart, there are no email services for McDonald's Canadian restaurant comments and/or complaints so I’m posting this here.

I wish to share a frightening situation my family and I witnessed at the 2040, BOUL. LABELLE ,SAINT-JÉRÔME QC J7Y 1S4 restaurant last Wednesday evening on July 10, 2013 around 23h00, a scene far beyond anything I’ve ever encountered in ANY restaurant.

The restaurant was in TOTAL disarray. When I questioned the cashier (along with some of the other customers being served), Xxxxx (nametag) simply shrugged it off without any comments, explanations or apologies.

Basically, a large number of tables were dirty, some with filled cabarets, the garbage cans were ALL flooded with visible garbage (see pictures), there was food on the floor, on the kitchen floor as well (by the boxes in picture), there were open boxes on the ground in the kitchen (see picture) that employees were jumping over to circulate, there was a broom lying on the floor in the kitchen (see picture) that the manager (according to her different uniform) hopped over at least a dozen times while we were waiting for our food... What a mess!!! We decided to eat in the car that night (and avoid the washrooms).

I’m providing a few of the pictures we took to illustrate. I am only a monthly basis customer but I would like to know why the staff seemed unaffected by this situation. It was not particularly busy in the restaurant; there were at most 5 customers already inside and another 5 at the counter for the duration (long) of our waiting time.

I called the Toronto head office and they told me (CS) that they don’t want anything to do with this at the corporate level. They don’t want the pictures and they confirmed that they don’t have any EMAILS setup (maybe in the future...). Their proposal is that they would contact the franchise owner and he will contact me... So the person hopping over the boxes might call me!!! How irresponsible...

Boxes and food on the ground (Apple pie?) :
[IMG]https://dl.dropboxusercontent.com/u/269 ... 20food.jpg[/IMG]

A Broom on the ground which the staff jumped over for the duration of our wait at the counter... :
[IMG]https://dl.dropboxusercontent.com/u/269 ... /Broom.jpg[/IMG]

Garbage galore:
[IMG]https://dl.dropboxusercontent.com/u/269 ... rbage1.jpg[/IMG]

More Garbage :

[IMG]https://dl.dropboxusercontent.com/u/269 ... rbage2.jpg[/IMG]

PS. Sorry for large image size :(
it's a fastfood restaurant. they get busy. it will not be impeccable every single moment of the day. move on.
“Children see magic because they look for it.”
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Dec 3, 2009
4552 posts
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Toronto
At 11:00pm if a McDonalds looked like that I would assume they were understaffed all day and pumping out orders...if its not 24h they would clean up the whole place when it closes.

If it didnt take long to get your order you will know the priority was on your food at that time before the restaurant conditions, not saying conditions aren't important.
Remember to be an RFD-er and NOT a degenerate.

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