Want the real deal at FS?

[nighthawk26]

I work at Future Shop, and I have for 8 years. As with any business there is good and bad, lets not kill ourselves.

I will offer you people this. Want to know what it's like on the other side of the fence? Want to know what might get you that deal you're looking for and what wilL CERAINLY get you nothing?

And to know the best "tricks" while working within ethical lines, I have no problem telling any of it. I'm about as straight as they come. I treat every customer the way I would want my mother to be treated if she went to a store on her own. YEs there are things you should buy "warranty" on. And various reasons why you should. And yeah there are things personally I wouldn't buy warranty on. I have no peoblem sharing anything I can.

Just do yourselves a favour and get in the minds of the people you are working WITH to get you that deal, and avoid working AGAINST them. Cause in the end of the day as people will say, we are on comission and sure we want your business and the comission that goes with it, but it's often harder to sell our managers on things than it is you. So with that....

ASK AWAY!

[kjs]

Oh, I was hoping for an actual deal... Wrong forum

[coeternity]

i think u shld post at least one good deal so the thread wont be moved to off topic

and oh ya my question is can you tell me when the next shipment of wii and ps3 is on fs?

[belfour]

How come staff at FS don't know how to post in the correct forum?

One of those "Ask me anything about .... " threads...hehe

[mannyb]

Do you price match against 2001 Audio Video? I've seen some threads that imply that FS does not because of 2001's 15% restocking charge? And why is the price match policy not always the same in all the stores? Shouldn't it be the same for all FS stores? Is it lack of training or is it subjective on the salesperson's part?

[nighthawk26]

i think u shld post at least one good deal so the thread wont be moved to off topic

and oh ya my question is can you tell me when the next shipment of wii and ps3 is on fs?

I wish I knew. They are drop shipped. But FS policy is to not put them on the floor the day they come in, but to post a note in the window for the following day at open. Then first come first served. NO staff can buy either system!

[twinstar]

Do you price match against 2001 Audio Video? I've seen some threads that imply that FS does not because of 2001's 15% restocking charge? And why is the price match policy not always the same in all the stores? Shouldn't it be the same for all FS stores? Is it lack of training or is it subjective on the salesperson's part?

seriously, the price matching thing is a HUGE pain. I've heard every excuse under the sun why they don't wanna pricematch:

"bestbuy is the same company"
"online sites need to have a physical retail location"
etc...

I leave FS frustrated, but with them eventually matching the price, EVERY TIME :S

[nighthawk26]

Do you price match against 2001 Audio Video? I've seen some threads that imply that FS does not because of 2001's 15% restocking charge? And why is the price match policy not always the same in all the stores? Shouldn't it be the same for all FS stores? Is it lack of training or is it subjective on the salesperson's part?

There are a few answers to your question.

First. All futureshops should work the same. The breakdown happens with the size of the company which isn't an excuse, just an explanation. Training is an issue ESPECIALLY this time of year as more than half the store are seasonal, and don't know much which is unfortunate!

As for 2001, this 15% restocking fee must be in the GTA which I am not. They don't do returns at all from all my experience (8 years). We will always price match as long as it's in stock and it's on the same model of course. My advice to you is be courtious, ask nicely to speak to a manager and have them explain why they won't do something. More often then not you will get what is rightfully fair. Worst case, you ask for the head office number or email, and direct your concerns there. It will always come back to the same person who likely said no in the first place saying take care of this customer. This is why almost always it's done in the store casue managers know it will happen in the long run so why make you angry and instead make it a pleasant experience for you. Does that answer your question?

[bubble.tea]

How come staff at FS don't know how to post in the correct forum?

One of those "Ask me anything about .... " threads...hehe

OUCH....well to OPs defence their reg date is like...NOw...so regardless of profession., being a forum n00b tends to result in posting things in the wrong place.

I saw welcome to RFD., and prepare to be inundated with questions.

[nighthawk26]

Was just about to say my appologies for postin gin the wrong forum. If there are mods here please feel free to move it where it be more useful. And thanks for the welcome.

I also have no problem answering questions. Anything I can do to help people make better and smarter decisions while feeling good about their purchases and perhaps enlightening them as to how we see thigns on the other side of the fence is a great benefit to all parties involved!

[someguy91]

Why is it that FS always has somebody give you a hard time when you try to PM something? Is it in your training in order to deter further price matching?

[nighthawk26]

seriously, the price matching thing is a HUGE pain. I've heard every excuse under the sun why they don't wanna pricematch:

"bestbuy is the same company"
"online sites need to have a physical retail location"
etc...

I leave FS frustrated, but with them eventually matching the price, EVERY TIME :S

You're right, and it can and does happen. It is a shame, and understand frustrating to people like myself who frankly sometimes even call customers to come for the price match. Best thing I can suggest is if you buy a lot of electronics, establish a relationship with one salesperson. They will apprecaite you and your business and will want to do what they can for you. I have had repeat customers for YEARS, and they all refer people. It's how I make my living. Not by pissing people off by saying no all the time.

As for your above objections for a brice beat. Kindly ask for a manager as soon as you hear the bestbuy thing. Thats a load of crap. The two companies are marketed, and advertised by different companies. One hand NEVER knows what the other is doing. Although we are the same, we are run as completely seperate businesses.

As for the online thing. It's a fine line. The real only objection there is we take into account if there is shipping charges. Has to be a canadian store, and MUST be an authorized dealer of the product you are buying. I think those are all reasonable. Do you object to that?

[nighthawk26]

Why is it that FS always has somebody give you a hard time when you try to PM something? Is it in your training in order to deter further price matching?

There is nothing in training with regards to saying no to a price match. As long as it's legit there should be no problems. If you have a specific example I'd be happy to go over it with you and give any advice that may help.

[someguy91]

There is nothing in training with regards to saying no to a price match. As long as it's legit there should be no problems. If you have a specific example I'd be happy to go over it with you and give any advice that may help.

It was just that day that Dell had the G7 mouse for 59.99 and FS had it for 149.99 I think. That was one of the times. Got a lot of resistance for that. So I'm just curious if there's nothing in training, why are some employees so hesitant to give out legitimate price matches?

[nighthawk26]

It was just that day that Dell had the G7 mouse for 59.99 and FS had it for 149.99 I think. That was one of the times. Got a lot of resistance for that. So I'm just curious if there's nothing in training, why are some employees so hesitant to give out legitimate price matches?

Honestly, a variety of reasons most likely. Bad day? Power trip? another customer was an ass to them, and you're the poor buggar who is next in line. Who knows. I assure you thought there is nothing in training other than the policies that are covered for a PP in the first place. Legitimate store, they have it in stock, and it's the same model. Also CAN NOT be limited to 5 per store sort of thing, and they have to be an authorized dealer of that product.