Want the real deal at FS?

[kocoman]

Has anyone take a picture of the staff who was unreasonable with PMs or take notes of managers name etc and sent letter to head office? sometimes they won't bother the manager there about the issue and instead send you a gift card or something. there may me templates of how to write compliant letter.

[GLALNP]

I bought the HP Pavilion desktop computer
bundle and they told me that I could come
back and buy an extended warranty.

Is it worthwhile for the desktop and if so
what's the best deal I can get for an
extended warranty?

Thanks for your help!!

[gforce0124]

I would like to know, how come you guys do not Price match with Canada computers when they get all there stock from canadian retailers. Also even though FS and BB are both the same companies, why don't you guys? cause I tried to price match Logitech Z5500 speakers but BB gave me an answer that Canada computers is not a Candian computer store and all of there stock is from the US.

[bruceferns]

I went to the Futureshop at Kennedy 5 years ago, I was looking to purchase a 27" television and home theatre surround sound system.... for my new condo (limited budget as I was moving out on my own)...

I was doing a lot of shopping around, as I wanted the best deal (I did not know of RFD then).

I overheard a Futureshop employee discussing the price of a television with another customer. The customer refused to buy it and left. Since I knew what the salesperson had quoted was a better deal than anything I had heard. I approached him and said I would like the TV for the price he quoted. He said fine. While we were walking towards the television he suddenly said he would not sell it at that price. I reminded him that he had said it is ok. He said and I quote "Oh I changed my mind, I do not want to sell it at that price." I was shocked. I should have sued the F@#$$r and Futureshop. The only thing working in their favour was that I was younger and much more naive.

Anyways.... to make a long story short, ever since I only go to Futureshop when I have to PM them..... all my other purchases are made at Bestbuy. Even when my family members and friends want to go to Futureshop... I convince them to go to Bestbuy. I have convinced at least 60+ people to buy at Bestbuy in the past 3-4 years.

Bruce

No hard feelings to OP..... this just how I feel.

[second2none]

Has anyone take a picture of the staff who was unreasonable with PMs or take notes of managers name etc and sent letter to head office? sometimes they won't bother the manager there about the issue and instead send you a gift card or something. there may me templates of how to write compliant letter.

I'm not certain which boat you just came off.

If you tried to take a picture of me because you were "not satisfied" I would punch you in the face.

[nopn]

what makes you start this thread ?

[nighthawk26]

Thanks so far OP!!!

1. Is it worth it to buy the warranty on video cameras? I just bought a video camera (Canon Elura 100) and feel that i was 'suckered' into the three year warranty. What's your opinion??

2. Do staff get comission on the warranties as well?

3. When can you bargain?

Thanks!
A.B.

I am not a pushy guy when it comes to warranties. I present the facts and the benefits as it may pertain to the product and what how the customer will be using the product. As for video cameras the HUGE benefit is you get free cleanings. This is worth $90 bucks or so. TAKE ADVANTAGE OF IT. It's no different than getting your oil changed. Prolongs the lif. You haev no idea how many people haev a 6 year old camera and can't understand why it's died especially since it's used what, 5-8 times a year. Does't sem like a lot of usage. Anytime a warranty comes with a service seems like an ok deal to me. Get it cleaned the 3 times and it's paid for.


Yes, we get paid commission on warranties.

And you should always try to bargain. can't hurt to ask, just dont be an ass about it. Our stores do shops of all our competitors every single week and we put them in a "shop book". What other store does that for you. And the kiosk terminals are in the store for you to look up competitors, and for the staff to do the same. We give the tools, feel free to use them.

[nighthawk26]

Are they replaced right on the spot? I bought an extended warranty with my Xbox 360 today (3 years cuz I heard the console can break easily). The guy that sold it to me says if I bring it in, they'll have to keep it for repairs.

That is correct. Only a few products are OCE (over the counter exchange). This is not one of them. It's replaced if it's deemed to expensive to repair, which is often the case is all I was getting at. Sorry for the confusion.

[nighthawk26]

I bought the HP Pavilion desktop computer
bundle and they told me that I could come
back and buy an extended warranty.

Is it worthwhile for the desktop and if so
what's the best deal I can get for an
extended warranty?

Thanks for your help!!

Computers unlike TV's run with VERY VERY low margins. 10% and people are EXTATIC. If it was a great deal odds are it's below cost. This is why there are so many services in the computer department. Set up, virus, spyware, etc. The moneys gotta be made back somwhere. People look at this as buying unnecessary stuff and we wanna just make money. Of course, it is a retailer lets not kid ourselves, but not everyone is computer savy. People online always say, dont' do this or that, it's so easy. Sure said the guy in the forum.

Yes on a computer you would have 14 days to go back and buy it. Make sure yuo take the serial number with you and be sure they add that to the warranty sheet as well to ensure no future problems casue without it there most ertainly would be shuold you need to use it. As for a deal on it. There isn't any. The warranties are set up in price bands. Whatever you paid for the computer has a predetermined price for the PSP.

[nighthawk26]

I would like to know, how come you guys do not Price match with Canada computers when they get all there stock from canadian retailers. Also even though FS and BB are both the same companies, why don't you guys? cause I tried to price match Logitech Z5500 speakers but BB gave me an answer that Canada computers is not a Candian computer store and all of there stock is from the US.

Good question. canada computers is not an authorized canadian retailer. Which means they do not offer a warranty. The warranty they offer is through them and not the manufacturer. We are pretty clear on that in paperwork. It's not a legitimate store set up in canada. Does that make sense? I can elaborate if need be.

[nighthawk26]

I went to the Futureshop at Kennedy 5 years ago, I was looking to purchase a 27" television and home theatre surround sound system.... for my new condo (limited budget as I was moving out on my own)...

I was doing a lot of shopping around, as I wanted the best deal (I did not know of RFD then).

I overheard a Futureshop employee discussing the price of a television with another customer. The customer refused to buy it and left. Since I knew what the salesperson had quoted was a better deal than anything I had heard. I approached him and said I would like the TV for the price he quoted. He said fine. While we were walking towards the television he suddenly said he would not sell it at that price. I reminded him that he had said it is ok. He said and I quote "Oh I changed my mind, I do not want to sell it at that price." I was shocked. I should have sued the F@#$$r and Futureshop. The only thing working in their favour was that I was younger and much more naive.

Anyways.... to make a long story short, ever since I only go to Futureshop when I have to PM them..... all my other purchases are made at Bestbuy. Even when my family members and friends want to go to Futureshop... I convince them to go to Bestbuy. I have convinced at least 60+ people to buy at Bestbuy in the past 3-4 years.

Bruce

No hard feelings to OP..... this just how I feel.

No problem Bruce, yuo are entitled to your position. Sorry to hear though.

I'm sure you can see there that it's not FS, it's the idiot employee. Every company has their fair share of bad seeds you certainly must agree!? I hate people like that casue customers label us all with the same brush which is unfortunate. I can tell you with bestbuy buying FS, stuff like that is not tolerated at all. Perhaps he was a hot shot top guy and got away with that stuff in the past. Managers don't tolerate that crap anymore and if they KNOW about it, they deal with it, I can assure you of that! You shuold have talked to a manager about that at the time. If you've ben soured that bad I suppose I don't blame you. remember I am a customer in every other industry so I likely would be the same. Difference is I know sometims my job can get frustrating for a variety of reasons so if someone is like that with me, I look at it with a little more perspective. Did they just have a bad day? Was that customer before a complete ass. Who knows. Doesn't make it right, but I appraoch thigns with a little more understanding. But in the end you see the business strategy right? FS pissed you off so you went to BB. In the end, both companies win casue your money still ended up in the same place in the end!

[nighthawk26]

I'm not certain which boat you just came off.

If you tried to take a picture of me because you were "not satisfied" I would punch you in the face.

Hahaha.. That was kinda an insane suggestion. And completely unnecessary. Honestly I could only imagine how big an ass that person would be making of themselves. Just ask for a name and head office number. You do realize when people are that foolish at the customer service desk that even the other customers in line make fun of you when you leave right?

[nighthawk26]

what makes you start this thread ?

Good Question!

Several reasons. Long story short, I get frustrated sometiems with customers. Demands, attitudes, the I am the customer I am always right I can talk to you how I like. WRONG. I will not deal with that, so this allows me to kinda deal with peoples problems on the other side of the fence without feeling personally attacked.

Another reason is so I can see peoples honest to god concerns without the factor of being in the store. No oens heated and fired up, just talking rationally. Also though so maybe yuo guys can have a little better perspective of what goes on there. That way perhaps you can get that better deal you were looking for, and you are aware of whatever rights yuo have to whatever policy weather it be return or price protection. Which seem to be the most sensitive topics.

[nabby]

...You do realize when people are that foolish at the customer service desk that even the other customers in line make fun of you when you leave right?

Of course, by that time, you've already left and wouldn't care anyway!

By the way, thanks for the information!

[BaboSo]

This is a good thread.

One question, why can't FS price match on 'Instant Rebates"? Isn't instant rebates are like the product is on sale?

Thanks