Warning about switching to Bell tv "FIBE"
I had recently purchased, and activated, the Bell Fibe 7 internet package with the 4-months promo package from Dell.
I intended to add the Bell Tv Fibe plan on top of it, since the Fibe 7 internet plan is mandatory to get Bell Fibe Tv.
Well, I called Fibe TV to add the TV plan, and just to be safe (thank goodness I did) I asked if it would change anything to the 4 prepaid months I had (after all, they're 4 "free" months but I did PAY fr that Dell pack). Well, I was stunned by the answer : NO! You will LOSE it and we will NOT even consider anything close to honouring the offer. Your Bell "Internet" will be CANCELLED and replaced by Bell TV, although it's the exact same plan (Fibe 7) offered by BELL.
Apparently, Bell TV doesn't "speak" to Bell Internet, and vice-versa. Although, as I said, clearly they do speak to each other because they both use the fiber optic lines and offer the exact same PLAN. Actually, on the Bell Fibe Tv website, there's no mention of the internet plans, just the TV plans. So, one would think if they're already subscribed to the proper internet plan, they're good to go.
Well, it isn't so.
Man, they don't want my 65$ per month. Their ONLY viable alternative? Wait 4 months before you subscribe to Bell TV!!!!
Or, just FORGET your 4 months that you paid for (at rebate, yes, but still...) and pay full price for these 4 months of Internet (Fibe 7 is 44,95 or 34,95 after bundle discounts, so 140$ over 4 months).
They're rather send out technicians TWICE, lose 4 months of 65$ a month on TV plan, than SIMPLY grant me the 4 months of internet, which I'll be GLAD to pay for starting on the 5th month.
I've never had that much DIFFICULTY to BECOME a customer somewhere. That's a big fail. If they weren't so much cheaper than Videotron, I'd simply forget about them altogether.
I know Bell rants are common for existing customers, but... man, even treating a NEW customer like that? They STILL have a LONG LONG ways to go to regain any type of acknowledgment for improving their customer service.