Warning!!! Bell Canada = HORRIBLE Customer Service = Thieves = Scam Artists

[Error916]

Went to Teksavvy and am completely satisfied after the atrocious service from Bell

[wqzmbshz]

I placed an order with Sympatico Canada dry-loop for the internet service and was told that there would NOT be any charge for the work being done by technician they were sending in. I asked if I can pick up the modem package from a nearest location but I was told that they had to send in a technician regardless.

So the technician came in and did some wiring works and installed a jack in the basement. A few days later I got a invoice of charge for $104.94 (for inside wiring - work) from Bell Canada apparently for the wiring and jack work he'd done.

Now, here is the problem I have with Bell/Symaptico. I was told there would NOT be any charge for anything. Also I specifically asked the agent if there would be any extra fee for dry loop line and he said no. However, I was charged for something I wasn't informed of AT ALL. I mean, even if they were gonna charge me, the technician should've mentioned the fee before doing any work.

I surely felt that I was being cheated.

Now, first of all, I did eventually get the matter resolved but it took me about an hour and a half and had to spoke to 6~7 different agents. The experience overall was disgusting to say the least and especially the agents I spoke to were the most incompetent creatures on the face of Earth.

• The first and second ones I spoke to had very bad attitude problem and had hard time understanding the core issue. (one of them tried to argue the difference b/w installation of a jack v.s. wiring work. she's being a complete moron)
• The third lady I spoke to try to defend Bell's shabby business practice when I said that what Bell is doing is taking advantage of customer, a hidden charge, a way of stealing $$ off people. Her defense was that there are a lot more hidden charges out in the world and blah blah blah. How SHAMEFUL... So what she was saying is that Bell is like any other cricks out there...
• I went through a few more agents and finally... I was advised to call back at Sympatico to see if they could credit the charge. (This charge was on a separate system [Bell Canada], so technically it had nothing to do with Sympatico)
• All of the reps I spoke to kept giving me all kind of excuses and kept transferring me. I got hung up twice... LAME!!!!
• The last rep I spoke to at Sympatico was very very professional, very friendly and understandable. He took care of the issue in about 3 mins time.

I've never had such a horrible experience with any company before. After this fiasco I can conclude that Rogers has a much better customer service than Bell...

On the side note, if I had no concern for money, I would've sued Bell for this. For not informing the customer for the hidden charge.

Bell internet service is bull*****. They used to claim for 5Mbp internet free for 3 months, and when I switched to their service and did a speed test it was actually 500KB/s, what a freaking lie. And when there are problems with my connection i called their technician and to my suprise the technician told me in the phone, :" wait let me search on google about your problem", which i clearly remeber. Wow, thats the quality of trouble shooters bell is hiring. Then I decided to switch back to rogers and got so many "threatenings" from them. Then I finally got rid of this BS company for paying my 100 bucks penalty. Rogers all the way!!!!!!!!!!!!!Never ever, will I use Bell again!!

[gman]

Went to Teksavvy and am completely satisfied after the atrocious service from Bell

I won't even take that chance (I assume you are using DSL). The reason is a Bell line is involved. I just would not take any chance that I may have any slim possibility that I have to call Bell, wait for Bell technician, wait for Bell to finish their part of job directly or indirectly, etc. BTW, is Bell still throttling Teksavvy's customer?

[jedijome]

yes they are at least as far as i know.


i'm never ever going back to bell again. after they started throttling my connection and imposing download limits, i cancelled all my services with them and switched to primus/teksaavy i honesly pay so much less and get much better service. the funniest thing is every couple of weeks or so bell sends me stuff in the mail asking me to come back and give them a try and what not.i guess that's what happens when you have 8 years of spotless history with them. anyways all their crap goes straight into the recycling bin once i tear off my address. i hate them and i won't even consider them anymore.

[MtX]

Bell is my biatch. I'm on 7MB, "unlimited", and I only pay $28 a month for a 12-month contract...but it didn't come easy. I had to go through over 15 hours of hassling and mindless arguments to get what I was promised. Probably gonna join TS once my contract is over in November...

Remember guys, if you ever have any problems, Kevin Crull (manager of operations) is your best friend...

[soulflare]

I still remember when I went to add local Bell phone service to my apartment which was on Bell DSL at the time, and following one act of incompetence after another, I went through A FULL MONTH where both services never worked simultaneously. The Sympatico guys would kill my phone line. The phone guys would fix the phone and kill my DSL. Every time I'd call in I'd get bounced around several business units because no one knew what to do with someone who had added phone service after DSL and not vice versa. It was pathetic.

[Phikshin]

any work a bell tech does inside your house you have to pay for. Any work a bell tech does outside your house is free. They only have to maintain it until it reaches your house. After that its not their fault.