WARNING: Leon's Absurd "Free LifeTime" Sofa Cleaning

[Kommander_KornFlakes]

I just want to warn you guys about Leon's absurd and fake "lifetime free sofa cleaning" gimmick.

My mother bought this sofa set that costed her over $3,000 at Leon's. She bought it in part because Leon's told her that if she bought it she would be entitled to have the sofas cleaned for life by "professionals".

Now forward time 10 months later.

She called Leon's that her sofa needed cleansing and they told her that they were "not involved" in that matter, that a 3rd party company will take care of that. WTF? So she calls this 1-800 number and they inform her that no serviceman was going to go and clean her sofas, that they would mail her these cleansing bottles and a sponge but she would have to pay shipping upfront and a "service fee" to "locate the right product". My mother told them "No Thank You" and that she could do it faster by buying a $3 cleaning bottle at Wal-Mart and avoid having to pay a $39.99 "service fee".

Why is it legal for companies and corporations to LIE and de-fraud people once they have their money in their pockets?

[Octavius]

I just want to warn you guys about Leon's absurd and fake "lifetime free sofa cleaning" gimmick.

My mother bought this sofa set that costed her over $3,000 at Leon's. She bought it in part because Leon's told her that if she bought it she would be entitled to have the sofas cleaned for life by "professionals".

Now forward time 10 months later.

She called Leon's that her sofa needed cleansing and they told her that they were "not involved" in that matter, that a 3rd party company will take care of that. WTF? So she calls this 1-800 number and they inform her that no serviceman was going to go and clean her sofas, that they would mail her these cleansing bottles and a sponge but she would have to pay shipping upfront and a "service fee" to "locate the right product". My mother told them "No Thank You" and that she could do it faster by buying a $3 cleaning bottle at Wal-Mart and avoid having to pay a $39.99 "service fee".

Why is it legal for companies and corporations to LIE and de-fraud people once they have their money in their pockets?

Contact the supervisor/owner at the store where your mom got the sofa and complain - chances are it's all a misunderstanding and they will sort it out.

However, if the "agreement" that your mom signed said explicitly that products would be shipped to her and that she would have to pay a service fee - then she was naive in believing the salesmen. Oral amendments to a written contract mean nothing.

Good Luck.

[woof]

LOL. If it sounds too good to be true.....

[CougChaos]

I had a similar thing with a mattress. It came with a stain protection coverage or something like that. So when it got a bad stain we called the company that was contracted to clean it. We had to fax copies of the warranty and prove we had the coverage but once that was done they sent out their vacuum man to do his thing... all he did was use his spray his chemical cleaner on the mattress and then vacuum it up. Not really worth the protection coverage for the mattress as it still didn't get it out very well.

[Kommander_KornFlakes]

I had a similar thing with a mattress. It came with a stain protection coverage or something like that. So when it got a bad stain we called the company that was contracted to clean it. We had to fax copies of the warranty and prove we had the coverage but once that was done they sent out their vacuum man to do his thing... all he did was use his spray his chemical cleaner on the mattress and then vacuum it up. Not really worth the protection coverage for the mattress as it still didn't get it out very well.

At least you had someone go to your house and tried something with the mattress, my mother just got sheer B.S..

[brunes]

Contact the supervisor/owner at the store where your mom got the sofa and complain - chances are it's all a misunderstanding and they will sort it out.

Good Luck.

I wouldn't count on *ANYTHING* ever being sorted out at Leons. That place is run and staffed by scam artists bottom to top, and the managers frankly don't even give a crap what you say about their company as long as they have your money already.

Stay away from Leons. Had a very, very unpleasant experience there last year but I don't want to spend 1/2 hour typing it in right now... was posted on RFD before.

[Kommander_KornFlakes]

Stay away from Leons. Had a very, very unpleasant experience there last year but I don't want to spend 1/2 hour typing it in right now... was posted on RFD before.

Brunes, can you search or type again your unpleasant experience with Leon's? These guys are nice when you have your money in your pocket while at their store, as soon as you hand it to them, they turn into "cocky mode".

[brunes]

Brunes, can you search or type again your unpleasant experience with Leon's? These guys are nice when you have your money in your pocket while at their store, as soon as you hand it to them, they turn into "cocky mode".

For some reason I can't find it anymore! It was a really long post too.

Anyway, here is the story. Let me know I might start a new thread with this story since IMO this is the perfect example of why Leons sucks.

This all happened last year (2006) in July. Leons is selling the Samsung LNS-4051-D LCD HDTV for $3199, or something thereabouts. They have the same TV at Future Shop for the same price. I buy it at Leons though. on their 36 months equal payments no interest plan, since I already had a credit line there. In general, I am happy with the purchase.

Fast forward 4 days later. From RFD, I am made aware of a 24 hour Friends and Family sale going on at Future Shop this weekend. Advertised is 6% off of all HDTVs. On top of that, the TV is on sale now at Future Shop for $3099. So, during this sale, the TV is only 2913 plus tax.

This is significantly less than I paid at Leons only 4 days ealrier.Thankfully, or so I thought, Leons has a price match policy advertised both in store and online.

So the next day, I print off the online ad for the friends and family sale (direct from Future Shop.ca). I then print off the page showing the price of the TV, and even do the -6% calculation on paper. I then go to Future Shop, and confirm that this will be the price this weekend.

Armed with all this PM info, I go to Leons to do the PM, convinced I will have no issues. Boy was I wrong. First, I argue with the salesman for about 10 minutes, who is refusing to do the PM since it is "financed and we don't price match if the purchase is financed". I explain that it doesn't say anything at all about payment conditions on the price match policy, what it is talking about is financing at the other store, and I would not be getting the financing at Future Shop anyway. We argue about this forever, then he finally goes to get the manager.

At this point, i am already pissed off - the whole idea that the policy doesn't apply to financed purchases doesn't even make sense - they are obviously just trying to weasel out of matching the much lower FS price. When the manager gets there, he starts going on about the same thing.

Then - this is where things really start to get messed up - once I point out that the policy doesn't apply to financed purchases - get this - he then asks "How do I know that this ad is even real?" I was flabbergasted.. "huh?"

He then started to accuse me of creating the ad in photoshop since "he had never seen this flyer" and "Future Shop could not be selling at this price". Then he goes "here is what I will do. Buy the TV at Future Shop, bring the new, unopened TV over here along with your receipt showing that you got it for this price. if you can do that I will refund your money.

I was shocked and very pissed, but with no other option and the manager basically claiming I was a bald-faced liar - I got the a-hole to give me that in writing and left the store. That weekend I *DID* go get the TV at FS - now I am sitting here with TWO 40" LCD TVs in my house.

The next day I bring the TV and receipt back to Leons. The manager does cancel out the charge, going "hah I never thought you'd actually do it".

WTF it's $350 freaking dollars! Of course I am going to try to get that back.

Anyway I told him to shove it and that I would never be back in that store again. I don't know what this manager was thinking. He sacrificed basically thousands of dollars of business (the next time we move we will need a lot of new furniture) in the future for a couple of hundred bucks.

I ended up returning the TV to Future Shop the next day as well and ordering a Westinghouse from Best Buy.

[Kommander_KornFlakes]

Then he goes "here is what I will do. Buy the TV at Future Shop, bring the new, unopened TV over here along with your receipt showing that you got it for this price. if you can do that I will refund your money."

The next day I bring the TV and receipt back to lLeons. The manager does cancel out the charge, going "hah I never thought you'd actually do it".

WTF it's $350 freaking dollars! Of course I am going to try to get that back.

I ended up returning the TV to Future Shop the next day as well and ordering a Westinghouse form Best Buy.

Hahahaha!!! You are very clever, I would have never thought of that ploy!

[brunes]

Hahahaha!!! You are very clever, I would have never thought of that ploy!

Yeah. It wasn't really a ploy though. Best Buy had a good deal on the Westinghouse at the time - but I was hesitant to oder a TV online sight-unseen, and if Leons had not been such dicks and had just given me the PM I would have been happy to keep it.

But since the guy was a total jerk, and I already had the purchase canceled out and I knew Future Shop would take it back no hassles, I just decided to try my luck with the Westinghouse.

[Steeve Urkel]

I've never shopped at Leons or the Brick but now I know why I wouldn't want to.

It sounds like what Leons is doing is illegal and something like the competition bureau would probably like to know about this is u have the time to contact them...

My bad furniture experience was EQ3 lyeing to me about what their "leather" furniture was made from. A lot of it is not made of leather- my mom too the cover off a chair that was labeled as being all leather and it was fabric underneath when it was lebeled as leather.
I canceled a $2k order from there because of that...

[sassysue]

sorry to bring up such an old thread but i had the same thing happened to me my couches got stained and i paid extra for it also and they said they can't give me no new couches after all they sent me all there sprays and crap so i called a company and to do it professional for 100.00 for a 3 piece sectional man how much black came out of that deal lol

[smartcdn]

I just want to warn you guys about Leon's absurd and fake "lifetime free sofa cleaning" gimmick.

My mother bought this sofa set that costed her over $3,000 at Leon's. She bought it in part because Leon's told her that if she bought it she would be entitled to have the sofas cleaned for life by "professionals".

Now forward time 10 months later.

She called Leon's that her sofa needed cleansing and they told her that they were "not involved" in that matter, that a 3rd party company will take care of that. WTF? So she calls this 1-800 number and they inform her that no serviceman was going to go and clean her sofas, that they would mail her these cleansing bottles and a sponge but she would have to pay shipping upfront and a "service fee" to "locate the right product". My mother told them "No Thank You" and that she could do it faster by buying a $3 cleaning bottle at Wal-Mart and avoid having to pay a $39.99 "service fee".

Why is it legal for companies and corporations to LIE and de-fraud people once they have their money in their pockets?

contact the BBB at www.bbb.org (i think) tell us what happens. you can just fill in the form online from your local bbb

[trixR4kids]

how come u couldnt return the tv to leons brunes?

[TJ09]

I'll just say I have the utmost respect for Leons here in Etown, 50st location, got a great deal on a loveseat\couch set, with delivery, all for under $800 tax in(microfibre). A long story short within a week had a few friends over to watch a football game and one friend stayed over. I eventually went to bed and my buddy was so pissed he lit up a cigarette(which ticked me right off) and basically passed out and left a burn in the couch the size of a toonie. I called the store about getting material to recover it which they couldn't help. I went into the store and talked to 2 but not 1 manager. I even offered to buy a replacement couch as it was only 1 week old. They went into the office and 5 mins later came out and told me to bring the couch in and they would replace it for FREE, thats right free. I went home, loaded it into my 4X4, took it in, and had a new couch in my truck in 10minutes courtesy of Leons at NO CHARGE. I didn't even get the scotchguard or cleaning options, did that myself with scotchguard from home depot for $20. So in short Leons is not that bad IMO....