Warning: Maki Maki Japanese all you can eat (Mississauga)
Hi guys,
If you are looking to visit them, you MUST read this post
I posted up a thread yesterday to ask for a place for Japanese all you can eat: http://www.redflagdeals.com/forums/show ... p?t=334191
So i had my mind set on umi until today i heard on the radio that there's a restruant just around the corner, which is called Maki Maki, a very new restruant.
I went in there, it look nice, but don't get fooled. Tables are small, very crowded. You can't even talk, the next table will basically be be hearing your discussion.
I got my seat very quickly, it was around 6:40pm i entered the resturant. They sattle us in a small table in the middle of the place, then i asked for the sofa seat, which looks far more comfortable than the one we were at. They fullfilled our request. 5 mins later, they come back and tell us "Sorry it's been reserved, you have to move". Turns out it was reserved for their friend/family. So i move back to the original table which is basically RIGHT next to the another table.
Ok fine, table is a table, i came here for food. Decent menu, but not even close to the markham ones. The promotion is supposed to have free crab leg, steak and also big tampura shrimp. So i put through the first sheet of order and patiently waited for the food to arrive. Waited for 10 mins, nothing. Waited for 25, nothing. Asked the waiter, he said it's coming shortly. Alright, that's fine. Waited another 10 mins (35 mins total now), asked another waiter, he tells me "Sorry because alot of people put through an order at the same time, so we can't fullfill all" and walked away. Meanwhile, i see people that are coming in later than us got their food?!?! 2 mins later, i found out they are the friend of the employees there. We were about to walk out, 10 mins later (now 45 mins), a plate of steak pieces came!!! OMG. Took us 30 second to finish it (that's how small it was, and we are small people). That's fine, as long as foods are coming and it's "all you can eat", what do i care? The steak didn't taste too bad, so we were looking forward to the other dishes. Waited another 30 mins (1hr 15mins at this point), the second dishes arrived and guess what it was? SALAD.
This continutes to go on until 2 hr into the dinner, we have came to a conclusion that the 15 dishes we ordered on the first sheet, only 4 came and the other got lost. So we put through another order. At this point, we only want to eat and get out. We put through another 8 dishes or so. VERY quick this time: 50 pieces of sushi + shashimi arrived for 2 person!! We were SHOCKED!! We thought about it, we were convinced that they put the first and 2nd order together, on top, they added more! Mind you, there's a policy of $0.5/pcs for left over food. So now what? We have to finish all. We got ourself jammed with 50 pcs of sushi and shashimi, we can't even try other food. We had to tell them to stop bringing the food up.
Cost? $20.99/person. Two person = $41.98. 10% service charge = $4.2 and of course tax on top. Guess what? They charged us $41.98+tax then 10% on the total = $4.9 in service charge??
I wasn't the only one that got upset. THe two table next to me turns out to be a "walk in" customer as well. Co-incidence, they got the exact same service. They told me they rather drive to markham than wasting money there. What does that tell us?
I would stay away from them until other positive review comes up. I was a very very very upset customer seeing them serving all their friends and family before us. Kicking us away from a table because their friends wanted it. Missing order of food, then just throw us a plate of rice to make us full. Charge us service charge on the taxed amount. I think this is as bad as customer service can go. Food is decent, but service is horrible. Why don't i go to T&T and buy some Japanese food for less money. At least i wont' expect customer service, on top of that, I can sit in front of my TV watching my favourite TV show while enjoying JAPANESE food. Enough said, horrible restruant, don't WASTE your money there, please do yourself a favour.
In order to survive in this competitive market of business, customer service could be the key.
Chris
If you are looking to visit them, you MUST read this post
I posted up a thread yesterday to ask for a place for Japanese all you can eat: http://www.redflagdeals.com/forums/show ... p?t=334191
So i had my mind set on umi until today i heard on the radio that there's a restruant just around the corner, which is called Maki Maki, a very new restruant.
I went in there, it look nice, but don't get fooled. Tables are small, very crowded. You can't even talk, the next table will basically be be hearing your discussion.
I got my seat very quickly, it was around 6:40pm i entered the resturant. They sattle us in a small table in the middle of the place, then i asked for the sofa seat, which looks far more comfortable than the one we were at. They fullfilled our request. 5 mins later, they come back and tell us "Sorry it's been reserved, you have to move". Turns out it was reserved for their friend/family. So i move back to the original table which is basically RIGHT next to the another table.
Ok fine, table is a table, i came here for food. Decent menu, but not even close to the markham ones. The promotion is supposed to have free crab leg, steak and also big tampura shrimp. So i put through the first sheet of order and patiently waited for the food to arrive. Waited for 10 mins, nothing. Waited for 25, nothing. Asked the waiter, he said it's coming shortly. Alright, that's fine. Waited another 10 mins (35 mins total now), asked another waiter, he tells me "Sorry because alot of people put through an order at the same time, so we can't fullfill all" and walked away. Meanwhile, i see people that are coming in later than us got their food?!?! 2 mins later, i found out they are the friend of the employees there. We were about to walk out, 10 mins later (now 45 mins), a plate of steak pieces came!!! OMG. Took us 30 second to finish it (that's how small it was, and we are small people). That's fine, as long as foods are coming and it's "all you can eat", what do i care? The steak didn't taste too bad, so we were looking forward to the other dishes. Waited another 30 mins (1hr 15mins at this point), the second dishes arrived and guess what it was? SALAD.
This continutes to go on until 2 hr into the dinner, we have came to a conclusion that the 15 dishes we ordered on the first sheet, only 4 came and the other got lost. So we put through another order. At this point, we only want to eat and get out. We put through another 8 dishes or so. VERY quick this time: 50 pieces of sushi + shashimi arrived for 2 person!! We were SHOCKED!! We thought about it, we were convinced that they put the first and 2nd order together, on top, they added more! Mind you, there's a policy of $0.5/pcs for left over food. So now what? We have to finish all. We got ourself jammed with 50 pcs of sushi and shashimi, we can't even try other food. We had to tell them to stop bringing the food up.
Cost? $20.99/person. Two person = $41.98. 10% service charge = $4.2 and of course tax on top. Guess what? They charged us $41.98+tax then 10% on the total = $4.9 in service charge??
I wasn't the only one that got upset. THe two table next to me turns out to be a "walk in" customer as well. Co-incidence, they got the exact same service. They told me they rather drive to markham than wasting money there. What does that tell us?
I would stay away from them until other positive review comes up. I was a very very very upset customer seeing them serving all their friends and family before us. Kicking us away from a table because their friends wanted it. Missing order of food, then just throw us a plate of rice to make us full. Charge us service charge on the taxed amount. I think this is as bad as customer service can go. Food is decent, but service is horrible. Why don't i go to T&T and buy some Japanese food for less money. At least i wont' expect customer service, on top of that, I can sit in front of my TV watching my favourite TV show while enjoying JAPANESE food. Enough said, horrible restruant, don't WASTE your money there, please do yourself a favour.
In order to survive in this competitive market of business, customer service could be the key.
Chris