Warning!!! Never Buy multiple items at once from Best Buy online
I called back about an hour later because I wanted to know how fast their process was going to take since this was my daughters Christmas gift. They said no problem and it should probably be rectified by Christmas. I decided that night to be safe that I would re-order the same item again just to be sure and return one of them when they get it sorted out. Three days past and no calls or emails from BB. I called back and was told I had to submit the info again for a lost shipment, so I did. Another two days past and no call or email. I then logged an issue on BB web forum, I received a message from a mod that they would escalate my issue. Three more days past, still nothing.
I called a 4th time and was told I needed to log another case on the lost item. By this time my second order had arrived and I got my new ipod. Another 3 days past and then I received an email from a CSR at Futureshop and she said she was going to follow-up with my lost item. 2 days later I received an email asking for details again about the lost shipment. They figured that it went missing during delivery. I again told them the box that was shipped was in perfect sealed condition. I then got another email asking about the box it was shipped in. I lost it because this was now the 6th time giving them info. I was told that the email was a form letter that everyone gets. I was told they needed 8-10 days to get info back from their shipping department about my shipment.
Finally on Dec 26th 3:50 in the morning I get an email stating that based on the shipment weight they have determined that my ipod was never in the box they sent me. So it took them almost 4 weeks to determine they never shipped my item. They have indicated they have sent their banking department an email to issue a credit for the item that never shipped. I just can't believe a company of this size couldn't deal with a problem quicker than this. Just glad I re-ordered my item.
I will follow-up when I receive a credit. I will never order multiple items at one time again.
Received an email today that I was being credited back for the item they never sent.