Warning: Rogers (data roaming bogus charges) RESOLVED
If you are unfortunate enough to be a Rogers cell phone user, then do not take your phone with you when you travel outside Canada.
Rogers charged roaming data charges against our account when my wife and I visited the U.S. in early August.
When we crossed the border, a prompt appeared on my wife's phone saying she had to accept roaming charges. She declined. My phone's roaming setting was always disabled, from day 1. We both turned off our phones for the duration of the trip.
Our bill from September shows $191.38 roaming charges ($14.50 + $176.88) from our trip to the U.S. in August, despite the fact that we declined roaming charges and then kept our phones turned off for the duration of our 6 day trip.
For 3 months Rogers hassled my wife to pay the bill, and my wife told Rogers each time to phone me on my Rogers cell phone. Each time Rogers said they would call me. They never called me.
In December my wife received an automated message stating that our account would be terminated because we have not paid the full $191.38 roaming fees from August.
I phoned customer support and asked politely, then demanded, that the charges be dropped. The representative, Christy, kept interrupting me to say "the system shows that data was being used" during our trip. She was the rudest customer service representative I have ever dealt.
I asked to speak to her manager, and after an hour of sitting on hold, Christy returned to tell me that I would have to wait much, much longer to speak to a manager.
I then emailed the Rogers ombudsman 1 month ago.
I will be filing a small claims suit against Rogers. If anyone has other suggestions as to how to get my money back, I would very much appreciate hearing them.
If you are stuck on a Rogers contract, do NOT take your cell phone with you when you travel outside Canada.