Warranty: Well done SONY!
In 11/2012, I bought an OBox SONY 5K for $399 with a free 2-year extra warranty from FS.
I was always in a nice camera pouch and was not used that much. This spring there was some "shadow" on the LCD screen alike to some coating going off. I went to FS which referred me back to SONY (first year is the manufacturer's warranty, after it is FS).
I brought it in myself to SONY repair facility in Burnaby. They kept me informed of the process by e-mail. The last one signalling me that the repair was completed and the 5K on its way.
Eh... They send me an all new 5K in a shiny packaging box! Thank you SONY.
This is a reminder to myself who lately orders a lot from the U.S. that warranty is indeed important.
P.S.: A few years ago, FUJI wanted to make me pay a ridiculous amount for an LCD that was half garbled despite me buying their P&S because of their 2-year warranty. I guess some brands are to be trusted more than others, isn't it Mr Fuji.
I was always in a nice camera pouch and was not used that much. This spring there was some "shadow" on the LCD screen alike to some coating going off. I went to FS which referred me back to SONY (first year is the manufacturer's warranty, after it is FS).
I brought it in myself to SONY repair facility in Burnaby. They kept me informed of the process by e-mail. The last one signalling me that the repair was completed and the 5K on its way.
Eh... They send me an all new 5K in a shiny packaging box! Thank you SONY.
This is a reminder to myself who lately orders a lot from the U.S. that warranty is indeed important.
P.S.: A few years ago, FUJI wanted to make me pay a ridiculous amount for an LCD that was half garbled despite me buying their P&S because of their 2-year warranty. I guess some brands are to be trusted more than others, isn't it Mr Fuji.