Water Softener Discussion

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I have been in water treatment for over 25 years with Cugllian, Water Depot and on my own, water testing is important yes, however if you say live in Kitchener (city water supply) and I know that city's water is 25 grains hard, why would I need to test each House? Having worked for these big Company's I also have been trained to make that appointment to get in the house and sell! sell! so I don't do that to people but I give them the choice and do not force anyone to get me to their home. Almost all of our coustomers that call have done their homework and know quite allot about water softeners (which is a great thing), so also why would I try to grind them even more as these so called big company's try to. Also FYI I left Cugllian because they were sold to an American Company about five years ago that company fired all the so called experts so who know what kind of advice consumers are receiving these days. As far as our water softener quality, I could sit here and tell you how great Excalibur water softeners are, but I won't because if you can find a softener with a better warranty, I'll use that Brand instead, because at the end of the day however manufactures develop warranty's that we all relay on to expect how long they will run trouble free. Why would someone put a 20 year warranty on a product if they tested it to last less time? My office offers free water test and when I talk to callers I ask them those questions. I hope this answers to your understanding why people treat me as a friend also, it's because I try also to be one.
Peter.

I live in Kitchener, Doon South area. As mentioned by another poster, the hardness of tap water varies in the Kitchener-Waterloo area. The south end has the hardest water.
The harness of city tap water in Doon South is 35. I phoned the Region of Waterloo and got the water hardness data for our area before the contractor set up my softener.
If you used 25 for all K-W customers, I wonder if you should advise some of them and adjust the settings accordingly.
K-W residents can phone Region of Waterloo 519-575-4426 for water hardness before installing the water softener.

[lambros]

Update:
I had my Chlor-A-Soft unit installed by Peter's son last summer and I have no issues.

[waterworkcompany]

Thank you for your response Peter.

Regarding the private issue, although I'm dying to know the details of this I don't think that I'm going to call you to pry on the matter. I just figured that as a business owner being slandered that you'd want to take a chance to defend your name and reputation.

I'm a satisfied customer and have nothing bad to say about your service or the products you sell, I just found it odd that out of 21 pages of users praising your service that all of a sudden someone had this huge problem and is claiming damage to his property. Once that happened, others came out of the woodwork to deter others from using your service. I don't agree with the latter part of that, and i have my doubts about the claims made against you.

If I'm ever in Steel town I'm going to take a picture of your sign and claim $100 worth of gas :P

It's a deal, let me know!!! I am not sure of the value it would bring me, except to vent some anger to what he did, as my reputation is still, I believe is a good one. It's a very legal issue and frankly if I were getting advise on things from this person to help me make a decision on a product and found out his true colours as I have, I would not join this forum. It's to bad because I understand the value of Red Flag, but at the end of the day we have to go with our gut. I am still thinking about explaining it, I have asked my Lawyer weather it would be a good thing to do or not. My Mother told me once it's better to let some say your an ass that to open your mouth and prove it, he has done this to himself, because after all his unit is still running perfect and he is still happy with the results of his water and the workmanship we provided as he did not mention any of that just to say as you said he was concerned we were a fly by night company, yet we are still here! ready to continue doing business and on this Forum ready to help. If I were fly by night why would I give a heck and be talking to you or anyone on here. His un-posting leads you to believe that he is showing true concern for others on here, not to buy from a Fly By Night Company when in fact he is the one deceiving all of you, right now this is starting to anger me as I write this out and I feel I should just say it and be over with it all, I am biting my tongue right now. I will tell him however and your self that his attempt to ruin our business failed as we have corrected what he did ( I am not talking about his post) and we are as strong as ever. I also hope that it brings you a little closer to understanding the relationship we had with him to our Company.
Peter.

[ricedion]

Finally received a very long email from Peter the next day after he failed to show up in the 4th appointment with no call. The email goes on telling me that after thinking for a long time, he decided not to install my RO system. He also said that he does not like my behaviour (which I have no idea what did I do to make him feel that way since I only met him once when he was installing the Water Softener) and for smirking at him over the phone. Quite frankly, I think I have the right to smirk at him for missing 4 mutually agreed appointments with no phone calls, making me wait for him all day. This is such a shame that all this had happened because all I want is to have my RO system installed, simple as that and how hard can that be.

I truly understand that he has personal issue to deal with (father passed away) for missing the first appointment. I’m sorry to hear that, and I was ok with him not showing up without prior notice. However, the second appointment was made 2 weeks after that at a mutually agreed day and time, but he failed to show up and no phone calls. Same issue happened to the 3rd and 4th appointment. And from his previous response posted on RFD, he mentioned that the RO system I requested is still on backorder, then why would he continue making appointment with me, instead of explaining the situation to me? You can judge that for yourself.

I have no issues with the quality of the product or his workmanship but failing to show up in all these mutually agreed appointments with no phone calls and decided not to install the RO system and finally telling his customer that he did not like the customer’s behavior is simply irresponsible and unprofessional.

As a customer, it is not my problem that he has too much business that he can’t handle, but failing to fulfill a business contract is considered a Fraud.
Perhaps some of you have a better luck with him because I certainly didn’t. My advice is if you are getting the bundle (Water Softener + RO System) from him; make sure he installs both units at the same time because you might ended up in my situation. Or maybe not, if you have better behaviors than I do.

[hands]

Gone for awhile and all these development.

I will contact you via PM Peter, since you convenient forget who I am but remember to txt me when I posted first. I early await your reply.

Yes I've contacted my insurance company, but I have to shell out quite a bit for my deductible.

[The_Professor]

I just had Peter's son install the chlor-a-soft system in our new home this past week and I have nothing but good things to say. Arrived on time, clean installation, took the time to answer my many questions, and charged me what they said they would.

Two thumbs up as far as I'm concerned.

[waterworkcompany]

Gone for awhile and all these development.

I will contact you via PM Peter, since you convenient forget who I am but remember to txt me when I posted first. I early await your reply.

Yes I've contacted my insurance company, but I have to shell out quite a bit for my deductible.

Thanks,please do.
Peter.

[waterworkcompany]

I just had Peter's son install the chlor-a-soft system in our new home this past week and I have nothing but good things to say. Arrived on time, clean installation, took the time to answer my many questions, and charged me what they said they would.

Two thumbs up as far as I'm concerned.

Thank You glad your happy, any questions or concerns, please call us.
Peter.

[waterworkcompany]

Finally received a very long email from Peter the next day after he failed to show up in the 4th appointment with no call. The email goes on telling me that after thinking for a long time, he decided not to install my RO system. He also said that he does not like my behaviour (which I have no idea what did I do to make him feel that way since I only met him once when he was installing the Water Softener) and for smirking at him over the phone. Quite frankly, I think I have the right to smirk at him for missing 4 mutually agreed appointments with no phone calls, making me wait for him all day. This is such a shame that all this had happened because all I want is to have my RO system installed, simple as that and how hard can that be.

I truly understand that he has personal issue to deal with (father passed away) for missing the first appointment. I’m sorry to hear that, and I was ok with him not showing up without prior notice. However, the second appointment was made 2 weeks after that at a mutually agreed day and time, but he failed to show up and no phone calls. Same issue happened to the 3rd and 4th appointment. And from his previous response posted on RFD, he mentioned that the RO system I requested is still on backorder, then why would he continue making appointment with me, instead of explaining the situation to me? You can judge that for yourself.

I have no issues with the quality of the product or his workmanship but failing to show up in all these mutually agreed appointments with no phone calls and decided not to install the RO system and finally telling his customer that he did not like the customer’s behavior is simply irresponsible and unprofessional.

As a customer, it is not my problem that he has too much business that he can’t handle, but failing to fulfill a business contract is considered a Fraud.
Perhaps some of you have a better luck with him because I certainly didn’t. My advice is if you are getting the bundle (Water Softener + RO System) from him; make sure he installs both units at the same time because you might ended up in my situation. Or maybe not, if you have better behaviors than I do.

http://forums.redflagdeals.com/water...ussion-960323/

[water_boy]

As a long standing water professional, in the GTA area I have been following this thread with some interest. I have no issue at ALL, however to all homeowners I would request them to thoroughly check for insurance from ANYONE and EVERYONE coming into you home to do work. With that in mind, looking out for my RFDers, I will tell you clearly that there is a difference for insurance and liability on a store front, a place that retails water and water equipment since any issue would fall to the manufacturing company, and for those INSTALLING it. Liability for entry into a home or office to do work can result in leaks and flood damage up into the hundreds of thousands and some cases millions in a commercial building. If the proper insurance is not obtained, you as the homeowner can be left footing the bill. Ensure that any work done is properly insured, or else you can be stuck in the event of a leak. This is just friendly advise I would give to all.

****please see attached file from one of my companies. showing the purpose of installation of water coolers. This should be had by anyone coming in to do work**** IF ANY CONTRACTOR COMING INTO YOUR HOUSE DOES NOT SHOW THAT THEY ARE PROPERLY AND FULLY INSURED, LET THEM IN AT YOUR OWN RISK.

[water_boy]

Once again, I do not know waterworks so I am not speaking against them. I am merely stating information that anyone can use.

[yummie]

I have had my system in place for over a year and no problems. (Chlor-A-Soft and RO)..My only regret was I should of done it sooner..

[waterworkcompany]

Finally received a very long email from Peter the next day after he failed to show up in the 4th appointment with no call. The email goes on telling me that after thinking for a long time, he decided not to install my RO system. He also said that he does not like my behaviour (which I have no idea what did I do to make him feel that way since I only met him once when he was installing the Water Softener) and for smirking at him over the phone. Quite frankly, I think I have the right to smirk at him for missing 4 mutually agreed appointments with no phone calls, making me wait for him all day. This is such a shame that all this had happened because all I want is to have my RO system installed, simple as that and how hard can that be.

I truly understand that he has personal issue to deal with (father passed away) for missing the first appointment. I’m sorry to hear that, and I was ok with him not showing up without prior notice. However, the second appointment was made 2 weeks after that at a mutually agreed day and time, but he failed to show up and no phone calls. Same issue happened to the 3rd and 4th appointment. And from his previous response posted on RFD, he mentioned that the RO system I requested is still on backorder, then why would he continue making appointment with me, instead of explaining the situation to me? You can judge that for yourself.

I have no issues with the quality of the product or his workmanship but failing to show up in all these mutually agreed appointments with no phone calls and decided not to install the RO system and finally telling his customer that he did not like the customer’s behavior is simply irresponsible and unprofessional.

As a customer, it is not my problem that he has too much business that he can’t handle, but failing to fulfill a business contract is considered a Fraud.
Perhaps some of you have a better luck with him because I certainly didn’t. My advice is if you are getting the bundle (Water Softener + RO System) from him; make sure he installs both units at the same time because you might ended up in my situation. Or maybe not, if you have better behaviors than I do.

Thank for making note of our workmanship and product and now that is out of the way I will deal with the rest of your e-mail. Please read it a couple of times to enable you to understand why I decided not to install your RO. I will also post the e-mail I sent you, but will remove your name as it appears no where on this forum. The difference between you and I right now is that there are hundreds of positive post that are not my comments but it's of other members as your self. Let me tell all it's heart warming to see them and I so much appreciated your business and brief friendship we had when you permitted our Company to work for you, thank you!!!

You received my e-mail the same day we were to install your RO and not sometime later as you say. I also asked you to post the e-mail I sent for a couple of reasons and you decided not too,therefore decided not to share what I did with you to help others but instead not look within and say maybe I could have taken some of this on myself but instead smirk once more and exclaim "make sure he installs both units at the same time because you might ended up in my situation. Or maybe not, if you have better behaviors than I do."

The day we were to install your RO I called you and explained that the Chrome Tap was back ordered and told you I would call you when it came in. The second time my Father passed and I did not call you, I apologize for that and you did wait another week until my next call, I guess in your frustration mean while instead of trying to work out with me you posted on Red Flag about your credit card charge and how I just didn't show up, which led to post that assumed that we did it on purpose and post's that we did not even exist because hey we could not be seen on Google Earth as if it was not hard enough to run a business and deal with what I explained in my e-mail that led me to my decision not to install it, now had to deal with your post.
My first question is why did you want to continue having me working for you? and my second question is why would I want to continue working for you? and my third question, was you post intended to help or expect you would have it installed? Also a Company as consumers have the right to decide with whom they do business with.

Please find my e-mail to you, please read it carefully and understand that what the first poster did cause us to complete one year worth of work in less that a month in order for us to continue doing business and along with every thing else had to deal with your post and the repercussions of that did not make it any easier.

Hi , I have decided to not install the RO unit. I have been thinking about this for a while because your behaviour has bothered for some time now and the hesitance you sensed towards you were because of the following . When we last spoke you had a smirk to your voice that I did not like. I'll admit that you have been waiting for your RO but I hope you understand that it is not me that could not get a chrome tap and I am under contract to only buy from Excalibur Water. I had other things that came up as well that you also were told about. I have many things to deal with and do each day to get our work done. We spend many hours, travell many miles and expense to make sure that our services and pricing are the best we can offer our coustomers. You went on Red Flag Deals and complained and started comments that were unfair. First I let you know the delay we had was because my Father passed away and he was not just sick. Your credit card charge is not completed my my self, the number is forwarded and it was a mistake done in their office, that said it was returned to you in a timely manner, yet our Company name was questioned on Red Flag along along with our very existence because of a Google earth map is about three years old. There are some on there that think only of them self and forget that we have hundreds of great post on Red Flag that no one gave us, that took a lot of hard work and an incredible amount of hours and personal sacrifice to accomplish. You seem intelligent enough for me to question why you would want to continue doing business with me after I read what you thought on Red Flag, it can't be workmanship or else you would have gone else where, if it was product quality or you would have done the same, so it must be price I guess but by posting what you did on Red Flag Deals and along with some other post from other members your only stopping others from great products and pricing we offer and also makes our job even harder and that I did not need.

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I hope you understand my position as I won't let anyone damage my company and still want to do business with me, weather you post all or some of this e-mail is up to you, but our business is as strong as ever because of our hard work, time, expense but mostly because we really do care about our coustomers and is why I am even sending you this e-mail. Waterwork will always still stand behind your Softener without any malice and you are welcome to call us any time. You can also call Excalibur Water to have the unit serviced if you do not want to call us.

Best Regards,

Peter Cameron.

[dondavies]

Just got it installed yesterday and am pretty happy with the results so far. Peter Cameron knows his stuff well.
I had called in advance the manufacturer of the softener, located in Barrie, and they confirmed Peter as one of their dealers. They gave me a list of a couple of more dealers, and when I called them - these guys quoted me 1300+299 installation=$1600 for the same unit. I'd say $1100 is a much better price that includes installation.

The only downside in the lifetime warranty, is that it's not transferable when you sell your house. But, you can take your unit with you to your new house if you decide - it's very easy to disconnect from the shut-off valve.

Two thumbs up for www.waterworkcompany.com and Peter Cameron..

Yeah these guys are cheap but try to get service from them after the equipment is installed. GOOD LUCK! I have called in another dealer to deal with my problems. Peter Cameron knows water, but knows nothing about customer service and isn't that half the battle? Two thumbs down to the WATERWORKCOMPANY and Peter Cameron!!!!

[woof]

Yeah these guys are cheap but try to get service from them after the equipment is installed. GOOD LUCK! I have called in another dealer to deal with my problems. Peter Cameron knows water, but knows nothing about customer service and isn't that half the battle? Two thumbs down to the WATERWORKCOMPANY and Peter Cameron!!!!

Frankly, as far as I'm concerned malicious first posts from newbies don't really have a lot of credibility behind them, especially with no details given.