Are the two offices very far apart? In Richmond they are about a 5 minute drive apart.pathfinder35 wrote: ↑Nov 13th, 2015 7:30 pmHere's my self-clearing package from UPS story so far:
I called on Monday to tell them I am self clearing package and asked them to email me the commercial invoice. They said they would - next day - no email. I called again - they said I would have it in 24 hours. Next day still no email. Called them again and they said I could get it after the shipment was delivered to my door. Shipment arrived and told the UPS guy that I was self clearing - he had no idea what that was - I told him to just hold the package at their storage/office and give me a copy of the shipment invoice.
I again called UPS and asked for the commercial invoice to be emailed and I received it in 5 minutes. I took the printed shipment invoice and the commercial invoice and my order invoice to my local CBSA office and paid the taxes and received a stamped B15 form. I called UPS to ask where should I email/fax it to and they had no idea - they thought it should be listed on the B15 form! They took my phone number and said they would call back in 24 hours.
BTW I am following the steps from this document - http://trueler.com/2010/11/24/self-clea ... erage-fee/
What I did was go to the UPS depot, the staff there printed off the commercial invoice. I got the stamped form from CBSA, then I went back to the depot, they made a copy of the form for my records, took the original and released the item to me.
Of course it works better if the staff know what they're doing and I figured I'll try the depot since they probably deal with this more often than the phone CSRs. Note, this was at the depot and not a UPS store that might also hold items for pickup (in which case I wouldn't be surprised if the staff wouldn't know what to do).