Weathertech Canada - Poor Customer Service

[TakumiDC5]

I purchased a set of floor mats from my 2003 Civic hatch. I am very picky with mats, which is why I decided to go with Weathertech, since they are known to fit like they are custom-made. And they indeed command such a price, almost $100 after shipping for the mats.

When I received them, I was quite disappointed with the fitment, there was a large gap in the lower right side. Therefore, I decided to email the shipping lady who sent me my confirmation notice, as I wanted to know why a set of $100 mats looked like this.


(yeah i know the car is dirty, its winter :P)

I didn't ask for a refund or anything, just expressed my disappointment and wanted to make sure I got the right mats. Here is my email:

I have received the floor mats, but I have to say I am quite disappointed with the fitment. It seems the lower right corner of the mat is missing on the drivers side. For mats that cost nearly $100 I expected much more.

I have attached a picture, and highlighted the area in red. You can see the original OEM carpet mat underneath. Is it possible I have been sent the wrong size?

Here is her response:

Mr. ****, these are the mats that were shown exactly at the time of ordering on the website and we did send the right ones. These are the best fitting mats we have for this vehicle. If you were not satisified upon receipt it might have been a good idea to request a return before they were used. We do not accept used mats to be returned. ****

For the most part her email is fine, but I definitely found the whole "if you were not satisfied it might have been a good idea to request a return before they were used..." bit to be quite condescending and rude

#1 I was test-fitting the mat, can't really do that with all the packaging they had around it.
#2 I never requested a return in the first place. I just wanted to know what's up, and make sure I received the right product.

She basically just didn't give a sh*t that I wasn't 100% happy. Anyways, long story short, if you buy weathertech, beware that the mats may not fit perfectly (even though you are paying a real premium price for them), and customer service from this particular lady was terrible.


ps. Yes I know you can get mats for $10 from Crappy Tire, but I wanted perfect fitting, nice mats. Which I know weathertech is capable of, since the ones in my parents Honda Odyssey are perfect fit.

[Tomy]

I purchased a set of floor mats from my 2003 Civic hatch. I am very picky with mats, which is why I decided to go with Weathertech, since they are known to fit like they are custom-made. And they indeed command such a price, almost $100 after shipping for the mats.

When I received them, I was quite disappointed with the fitment, there was a large gap in the lower right side. Therefore, I decided to email the shipping lady who sent me my confirmation notice, as I wanted to know why a set of $100 mats looked like this.


(yeah i know the car is dirty, its winter :P)

I didn't ask for a refund or anything, just expressed my disappointment and wanted to make sure I got the right mats. Here is my email:



Here is her response:



For the most part her email is fine, but I definitely found the whole "if you were not satisfied it might have been a good idea to request a return before they were used..." bit to be quite condescending and rude

#1 I was test-fitting the mat, can't really do that with all the packaging they had around it.
#2 I never requested a return in the first place. I just wanted to know what's up, and make sure I received the right product.

She basically just didn't give a sh*t that I wasn't 100% happy. Anyways, long story short, if you buy weathertech, beware that the mats may not fit perfectly (even though you are paying a real premium price for them), and customer service from this particular lady was terrible.


ps. Yes I know you can get mats for $10 from Crappy Tire, but I wanted perfect fitting, nice mats. Which I know weathertech is capable of, since the ones in my parents Honda Odyssey are perfect fit.

that's why i always get mats from the stealership.. yes it's a bit expensive, but it will fit perfectl

[Kiss Kiss]

Is that the same picture that you sent to her? If yes, then I can understand her response because the mat looks very dirty! Even though you weren't asking for a refund you wanted an exchange which means that they have to be able to resell the mats in your picture.

It's too bad that you didn't notice the problem before you used them.

I plan on purchasing the Digitalfit mats from Weathertech and will make sure of the fit.

Thanks for your post and sorry for your experience.

[TakumiDC5]

Is that the same picture that you sent to her? If yes, then I can understand her response because the mat looks very dirty! Even though you weren't asking for a refund you wanted an exchange which means that they have to be able to resell the mats in your picture.

It's too bad that you didn't notice the problem before you used them.

I plan on purchasing the Digitalfit mats from Weathertech and will make sure of the fit.

Thanks for your post and sorry for your experience.

Very dirty? That's from stepping on them twice after installing them. And I wasn't even wearing my outdoor shoes, just my garage slippers. If you live in Edm, you'll know why its that dirty.

If anything, I wanted WeatherTech to know that they don't fit that well, and they should be redesigned. I don't understand why they didn't make that corner of the mat bigger, and allow people to cut-to-fit.

I've looked long and hard, and since Honda doesn't sell mats specifically made for this hatch, these are still the best-fitting ones, so I had no intentions of returning them. I just wanted them to see the poor fitment.

[TakumiDC5]

that's why i always get mats from the stealership.. yes it's a bit expensive, but it will fit perfectl

Unfortunately Honda decided not to make mats for this model of civic.

[afici0nad0]

this an ep3 civic?

yes, i can see your frustration. if you're paying $100 plus for 3rd party vendor mats, they better fit like a glove.

how do the passenger and rear mats fit?

[macnut]

I just wanted them to see the poor fitment.

Yes, it's too bad that many C. S. reps. seem to be geared only toward accepting or refusing returns rather than recording feedback from customers.

You would think it would be in their long-term interests to consider your disappointment, and at the very least make sure that future customers are aware of the fitment that falls short of their usual high standards.

WeatherTech have a brand image that makes people recommend them to friends, similar to TireRack, or Sony, etc., so this is a blot on their copybook.

[TakumiDC5]

this an ep3 civic?

yes, i can see your frustration. if you're paying $100 plus for 3rd party vendor mats, they better fit like a glove.

how do the passenger and rear mats fit?

Yes, its for an EP3 civic hatch. And thanks for your understanding, that's exactly my problem, $100 mats should fit perfectly.

I didn't get the rear mats. The passenger front fit is not perfect either. There is a bit of gap on the sides, but it is better than the drivers front side.

[TakumiDC5]

Yes, it's too bad that many C. S. reps. seem to be geared only toward accepting or refusing returns rather than recording feedback from customers.

You would think it would be in their long-term interests to consider your disappointment, and at the very least make sure that future customers are aware of the fitment that falls short of their usual high standards.

WeatherTech have a brand image that makes people recommend them to friends, similar to TireRack, or Sony, etc., so this is a blot on their copybook.

Exactly! A simple apology would have sufficed, and maybe a promise to look further into the fitment issue in future designs.

[romsan04]

you should of got FloorLiner™ DigitalFit™ these are the best for the winter

[THINKPADT61]

That's why you should get the floorliner! I got them for my 09 Vibe, just love them!

They fit so well!! My gf bought the same stuff you did... I agree, factory stuff are better than that... but floorliner is a different story!

[Kiss Kiss]

That's why you should get the floorliner! I got them for my 09 Vibe, just love them!

They fit so well!! My gf bought the same stuff you did... I agree, factory stuff are better than that... but floorliner is a different story!

Very nice. I purchased the my black RAV4 mats from the dealership and think that I would prefer the grey digitalfit RAV4 mats.

[bembol]

+1 ^ If you are going to spend this much, spend a bit more and get the FloorLiner.

I've seen pics of OP's order on my Coupe and didn't like them. I'm also not ready to spend this much on Floor Mats. LOL The $40 Michelin's at Costco will do. Sure they are custom but they look worst than the Michelin's to tell you the truth.

[TakumiDC5]

Unfortunately, no floor liner available for my model of car. Looks great on your car though.

[nornet]

I'm with the CSR on this and I'm sure the company would have no issues with them being returned unused.