website gouging buyers???????
I ordered two separate items from this well known in RFD electronics etailers which is based in China. One came in with no problems nor duty charges. The other one had a COD label on it which the etailer is claiming to be duty imposed by customs. I asked the post office rep and got told that thelabel was printed by the sender and in no way that accounts for custom fees because customs will slap a separate sticker on the item detailing the charges. This was also confirmed by Canada Post customer rep when I called them. After numerous emails, all I could get from them is an answer that the buyer is responsible for duties imposed on the item which I am happy to pay for. What I am disputing is why was it a COD label and not a Customs or Revenue Canada label on the box which they havent fully answered. I even asked them straight up if they are collecting duties on behalf of Revenue Canada to which no reply again. But they offered me compensation from day one from points that i could use to buy stuff on their site, like I would buy from them again. It went from points after contacting them the first time and after four days of emailing back and forth, I am at US$5 which will be refunded to my Paypal account. Still nowhere near the C$14 COD amount that post office wants.
I am not sure if I could name the site but feel free to share your thoughts. Good day.
I am not sure if I could name the site but feel free to share your thoughts. Good day.