Computers & Electronics

What can I do about slowdowns with my Rogers Hi-speed in the evening?

  • Last Updated:
  • Nov 2nd, 2009 6:51 pm
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Deal Guru
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Feb 24, 2003
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Toronto

What can I do about slowdowns with my Rogers Hi-speed in the evening?

I live in Toronto (High Park area) and my downspeeds during the day are great (9 to 9.8 as per speedtest.net). From approximately 7:00 pm to 11:00 pm, the downspeeds are terrible and range anywhere from 1.5 to 3 as per speedtest. I've called Rogers and they said it was my router (wrt54g v2, stock Linksys firmware). I didn't think that the router was the problem because I am able to hit 9.5 consistently with my router during the day when many people are at work or school. I removed the router and connected the modem directly to my pc. Guess what? The speed didn't improve at all.

Is there anything I can get Rogers to do to improve the speed in the evening? I doubt it but I thought I would ask here. I'm seriously thinking of going back to Bell since I could get a consistent download speed of 6.5 or higher.
46 replies
Deal Expert
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Aug 18, 2005
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1. I found that power cycling the DSL Modem did give a noticeable speed boost.

2. Call and complain.

3. Switch to DSL.
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[OP]
Deal Guru
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Feb 24, 2003
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Power-cycled the modem about an hour ago and it made zero difference. Changed the splitter as well and it also made zero difference. Stuck at 2.

i tried speedtest.net just now and the downspeed has increased to 4 Mbps. Ping latency is still around 50 ms.

If there was a problem on my end, I can't seem to find it because the speed increases each night and, after approximately 11:00 pm, it's almost back to normal without me making any hardware/software changes.
Deal Fanatic
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Feb 10, 2007
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Not much u can do, everybody get home from work and start surfing the net. Then goto bed at around 11.
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sexyj wrote:
Oct 19th, 2009 10:51 pm
Not much u can do, everybody get home from work and start surfing the net. Then goto bed at around 11.
I'm not sure that's a complete explanation because this started happening over the past 2 weeks. I never dropped below 8 Mbps down, .4 Mbps, and pings were between 20 and 25 in the evening. Pings have hovered around 52 in the evening for the past two weeks.

Image
Member
Jan 22, 2009
256 posts
North York
same here in richmond hill, because your neighbours are downloading crazy,but I switched to dsl, will cancel rogers tomorrow
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Deal Guru
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Feb 24, 2003
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It's getting slightly better now.
ImageImage
[OP]
Deal Guru
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Feb 24, 2003
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ffkly wrote:
Oct 19th, 2009 11:03 pm
same here in richmond hill, because your neighbours are downloading crazy,but I switched to dsl, will cancel rogers tomorrow
Who is your dsl provider? Are you getting close to the advertised max download speed?
Deal Addict
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Oct 9, 2005
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same problem with mine...its terrible
Banned
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Oct 15, 2005
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whoever made that comment about dsl is wrong.

with dsl your speeds are always the same regardless of what time of day it is.
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Deal Guru
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Feb 24, 2003
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Results from speedtest.com @ 7:05 am, EST from Toronto server:
Image

Again, no changes whatsover to software or hardware changes. This is with my wrt54g running stock firmware over a wired connection.
Sr. Member
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Jun 4, 2007
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audit13 wrote:
Oct 19th, 2009 10:59 pm
I'm not sure that's a complete explanation because this started happening over the past 2 weeks.
Yup. Same thing started happening for me about 2 weeks ago. An I'm not talking downloads, just simple browsing. It's terrible. I have yet to call Rogers about it... but I already know the answer :( .
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Oct 15, 2005
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trust me guys rogers knows.
if you call you will get the routine power down the modem powe back up...clear your cookies blah blah blah.
and they will act like nothing is wrong.
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