What happenes to item that's exchanged or refunded?

[joeb]

So many people nowdays exchange or refund goods that they have purchsaed. I am wondering, what happened to these items?

If a customer buys a cd writer from a big store (like futureshop) and returns it because is defective (or so he claims), will futureshop test the cd writer and sell it if it "works"?

what about clothes? They are returned very often. Do the retailers just wash them and sell them again?

[KevC]

Open box.

[Singh_21]

. Do the retailers just wash them and sell them again?

roflmao

[Singh_21]

4 possibilities



1-back to the shelf
2-back to manufacturer
3-into the trash compactor
4-sold to people who sell used/broken items over the internet at a fraction of the manufacturer price

also could end up at their outlet stores if its a big chain store like sears,bay etc but if its in a perfect condition they just sell it at the full price again.


If the item was defective. Item is returned to the manufacturer and the store gets full refund back.

[joeb]

roflmao

I won't be suprised if that happenes, especially at smaller stores.....

[Cruel_Angel]

as for clothing, usually it goes back on the floor, this is only if it's in brand new condition. Underwear is never refunded so you never have to worry about buying "worn" underwear. As for stuff that gets returned worn, or defective, usually stores just write them off.

[peterbrowne]

IF i was a retailer and someone returned a defective product manu. by a hard-to-deal-with company it would be OPEN BOX INCLUDES EXTRA VENTUREONE CARD; REQURIES RMA.

[B40]

4 possibilities



1-back to the shelf
2-back to manufacturer
3-into the trash compactor
4-sold to people who sell used/broken items over the internet at a fraction of the manufacturer price

Don't think 1 or 3 happens regularly if at all

[Headhunter]

4 possibilities

1-back to the shelf
2-back to manufacturer
3-into the trash compactor
4-sold to people who sell used/broken items over the internet at a fraction of the manufacturer price

I find it's usually #1.

[CSR]

depends on wat and wat store

[AudiDude]

4 possibilities



1-back to the shelf
2-back to manufacturer
3-into the trash compactor
4-sold to people who sell used/broken items over the internet at a fraction of the manufacturer price

What happened to possibility number five? Sell to MDG Computers so they can scam everybody in Canada (now even the U.S.)

[blainehamilton]

There are 4 possibilities at the store I work at.

1. Item is in the factory seal - goes back on the shelf as a brand new product.
2. Item is opened but complete and tests fine - goes back on the shelf at a discounted price (sometimes the customer is a moron and can't understand the concept of why his new CD writer wont work with his IBM PCjr)
3. Item is opened and is defective or missing parts - send it back to the manufacturer and they give us credit for a new one (in some cases the item is complete and works fine, the manufacturer just doesn't want an opened item sold as they feel it harms their image - this depends on the manufacturer)
4. Item is opened and is defective or missing parts - send it to the garbage (This is usually reserved for unservicable items - cables, items too costly to repair, etc)

In my stores case a third party company takes care of #3 and #4. I assume they liquidate stock thru auction or otherwise. XS Cargo has to get its crap stock from somewhere...

[TrevorK]

Don't think 1 or 3 happens regularly if at all

Some manufacturers dictate that items be crushed instead of shipped back to them, so #3 happens more than you think...

[NLI10D]

There are 4 possibilities at the store I work at.

1. Item is in the factory seal - goes back on the shelf as a brand new product.
2. Item is opened but complete and tests fine - goes back on the shelf at a discounted price (sometimes the customer is a moron and can't understand the concept of why his new CD writer wont work with his IBM PCjr)
3. Item is opened and is defective or missing parts - send it back to the manufacturer and they give us credit for a new one (in some cases the item is complete and works fine, the manufacturer just doesn't want an opened item sold as they feel it harms their image - this depends on the manufacturer)
4. Item is opened and is defective or missing parts - send it to the garbage (This is usually reserved for unservicable items - cables, items too costly to repair, etc)

In my stores case a third party company takes care of #3 and #4. I assume they liquidate stock thru auction or otherwise. XS Cargo has to get its crap stock from somewhere...

response to #2
I've bought a couple of stuff from Staples and Futureshop, thinking its brandnew. Lo and behold when opening the plastic package, there's scratches, stuff not properly packaged (its obviously a return)

[gman]

I won't be suprised if that happenes, especially at smaller stores.....

I will be very surprise if they wash it.