What kind of customer service

[HandsomeRob]

Leaves you on hold for 20 minutes wasting your air time and then tells you to leave a message.

I'm distgustapated.

[Jimboski]

I've experienced longer.

[HandsomeRob]

But 20 minutes to tell you to leave a message.

No option to wait longer, leave a message or get F'd?

[Jimboski]

Yeah I think It was calling Blizzard for 2 hours to retrieve my secret answer.. Then 2 hours went by and by that time they were already closed.

[george__]

what company was this

[HandsomeRob]

Guess.

[HandsomeRob]

A day in the life of a satisfied ASUS customer.

-Buy motherboard with 26.78% negative rating on Newegg, 13% specifically on bent CPU pins or a dead memory channel, the single biggest defining symptom of bent pins.
-Spend an hour on hold trying to find out what repair cost is, give up.
-Send an email to customer support noting that warranty will almost certainly be void due to bent pins, and inquire about options.
-Customer support sends back RMA authorization.
-Realize that the person who sent the message is ***** and paying for postage is a waste of time, try to call back.
-Spend another hour and a half on hold, in spans of 20 minutes before being hung up on.
-Spend half an hour on hold for web instant chat.
-At same time, spend another hour on hold on phone, get told, 'Going to place you on hold for 1 more minute.'
-Wait another half an hour.
-Spend 30 seconds getting told the warranty is void and repair cost exceeds retail price of the board.

The damage is so insignificant I could probably fix it but I think I'm going to make an office space copier snuff film out of spite. I'll eat glass before I send them another penny.

[george__]

^
Jeez - ASUS customer support is that bad

Don't kill the board ........... I'll fix it

[apvm]

Must have went downhill. My last RMA experience with them was pretty good, that was 5 years ago tho.

[ilovedeals320]

I guess 20 mins is not too bad, I got one for waiting more than 35+ mins...all I do is turn to speaker mode and do my thing at the same time and wait til I hear the voice back

[marc_t]

Vote with your wallet

[JamesA1]

The one time I called Asus support, I did get through to a real human being fairly promptly, although clearly English was not their first language. I was asking where was the WinXP Pro disc that was supposed to be included with my new laptop along with the pre-installed Vista. They told me that they just dropped WinXP from the package without actually informing anyone or changing the published specs. I demanded. They said "ok", and a week later I got a copied CDR with the WinXP drivers for the laptop on it. Actually that resolved my problem, since the disc included some important drivers that were missing from their web site, and I already had a spare WinXP Pro licence. So I give them a C+ overall.

[HandsomeRob]

I guess 20 mins is not too bad, I got one for waiting more than 35+ mins...all I do is turn to speaker mode and do my thing at the same time and wait til I hear the voice back

You misunderstand, it's 20 minutes followed by, "We're not actually going to answer your call, leave a message and we'll call you back when we feel like it."

Overall I spent over 3 hrs trying to get through. ASUS will never get another penny, I don't care if I like their routers and other products or not. Just ridiculous.

[george__]

Sounds like their customer support went downhill ---

http://asussucks.com/




Maybe their service department hasn't grown to their increased amount of different products.....

[HandsomeRob]