At the store, you refused to take no for an answer, holding up other customers and making unreasonable demands of the employee.
Discuss or even question their policy all you want, here or elsewhere. Make your enquiries with corporate - or even the manager at the Customer service desk - all you want. Go right ahead, and good for you. But at the checkout? You and your wife were demanding and acting entitled.
Valid thread. But it's not valid to do that at the checkout.when this thread and my complaint is the lack of transparency on Costco to the staff and customers.
ibid.Like others here, I am simply asking for clarification.
...you want the good news, or the bad news on this one?I will gladly take their word if there are no precedents were made - just like their limited payment method. It is consistent and clearly indicated in their membership regulation.
Why does the cashier need to provide you with a justification or explanation that meets your specifications? Somehow, I think that even if they did 'honestly [tell] me the line is long and I would have to line up again for the fairness of others..." you'd gripe about that and say that you had the right to be served, blah blah blah...If the cashier would honestly tells me the line is long and I would have to line up again for the fairness of others, sure. I will be considerate and line up again. But pulling an ambiguous rule that is not consistently enforced to decline a common request without a proper explanation is just poor judgement on the cashier's part.
...or you could have just gone through with the one transaction and discussed it with a manager/supervisor after the cash point. But you didn't. Because it wasn't convenient to you and because it wasn't what you wanted.Plus, if such rule exist and I am in the wrong, she can always call a supervisor and pull me aside to discuss the issues.
...and I'm sure management uses their discretion to make exceptions to company policy in the interest of customer service, or simply just to shut up a whinging customer. Otherwise, why would they need to even make a decision?Speaking about policy, my workplace has an operation aid on every check out and I can refer to it as they are company policy. We can gladly show it to the customer should there are any issues. There are no such thing as "house rule" in my workplace, if the rules are unclear or need clarification, management on duty makes the decision on the spot.
That would be a good thing. Feel free to share their resolution with the class.I emailed Costco head office with my experience and asked for clarifications on their check out policy in the warehouse. They replied back within the day asking for my phone number and will follow up with me and the store. I guess I got their attention when I inquire about the validity of their house rule vs actual company policy, which ones take priority.
Proud RFD member since January 31, 2007. Feel free to add 3,034 to my post count.