I take it you have the fortune of not dealing with Scotiabank. Recently I spent about 20 minutes watching employees physically follow a paper trail at a branch, and I do mean paper trail. Phone customer service directs me to a branch at least half the time. Some things are completely inaccessible to them because there is simply no online record. One time they told me they couldn't pull up a file because someone else had it at the time. Let me repeat that - someone else had the file... in their office. When I needed a copy, I had to take it to work to scan it myself because they don't even have digital scanners, just basic photocopiers. A Scotiabank branch is less like a wireless store and more like a historical exhibit.MadCanadian wrote: ↑Jun 12th, 2018 2:37 pmThe only thing that the bank ever needs to be changed is the address in which the bank keeps, this determines where to mail your info. Modern accounts are no longer tied to branches as there is no paper trail to follow at a branch, it would have been scanned and uploaded to your account. Banks treat branches like wireless cell stores, they have physical employees to help you out, they have phone customer service who has the same powers as a teller, anything requiring physical location just needs you to be at a branch to sign or verify.
You need someone with an umbrella not a fork