Where did the customer service go?! Re: Home Internet
I moved to Ontario late June, and have been trying really, really hard to get Internet. First of all I noticed that no one offers students deals here!
Anyways, after much discussion, I go with Start for my apartment Internet. They told me they only work Monday to Saturday 8 - 5 PM, so only Saturday would work for me because I'm at work / university the whole day. They mess up my appointment for the first Saturday and call me to tell me it's on Thursday. Then when I call them back they were rude about it and told me I'd have to wait another 2 weeks because that Saturday is now all booked. That Saturday finally comes and the tech ( from Cogeco) comes while I'm in the washroom for a minute. Buzzes once to my phone, I run down and he's vanished. Now after hours of being on on the phone with them to see if there's anything they can do, I've been told it's my fault and they are no way responsible to help me out and will routinely book another one for me, like in another 2 WEEKS!
I ended up calling bell, didn't initially because I prefer to have cable. Told the lady my story and she said she can get someone Tuesday evening!
Cancelled start.ca 's order. Now they want me to mail them back the modem at my own cost. This was never mentioned to me before and I'd been thinking I'm just gonna drop it off when I cancel. I'm so angry at their service that even if mailing is cheap it's the last thing I want to do.
Wonder how companies function with such poor customer service.
Thoughts?
Anyways, after much discussion, I go with Start for my apartment Internet. They told me they only work Monday to Saturday 8 - 5 PM, so only Saturday would work for me because I'm at work / university the whole day. They mess up my appointment for the first Saturday and call me to tell me it's on Thursday. Then when I call them back they were rude about it and told me I'd have to wait another 2 weeks because that Saturday is now all booked. That Saturday finally comes and the tech ( from Cogeco) comes while I'm in the washroom for a minute. Buzzes once to my phone, I run down and he's vanished. Now after hours of being on on the phone with them to see if there's anything they can do, I've been told it's my fault and they are no way responsible to help me out and will routinely book another one for me, like in another 2 WEEKS!
I ended up calling bell, didn't initially because I prefer to have cable. Told the lady my story and she said she can get someone Tuesday evening!
Cancelled start.ca 's order. Now they want me to mail them back the modem at my own cost. This was never mentioned to me before and I'd been thinking I'm just gonna drop it off when I cancel. I'm so angry at their service that even if mailing is cheap it's the last thing I want to do.
Wonder how companies function with such poor customer service.
Thoughts?