Where to get Intel CPU warranty?

[kevin_Lee]

Bought a boxed Intel Pentium D 930, It might be broken.
Does anybody know how to get warranty service?
Thxthxthx

my computer is driving me crazy..

[nsx]

"Who do I contact to obtain warranty service?

Boxed Processor family
Contact your original retail outlet, distributor or OEM from whom you purchased your processor or system, or contact Intel Customer Support."

http://www.intel.com/support/process.../cs-020033.htm

OR

E-Mail Intel Technical Support:
http://supportmail.intel.com/scripts...lcome.aspx?id=

Processor Technical Support:
1-916-377-7000
07:00-17:00 PST Monday-Friday

[LNahid2000]

I contacted intel customer support when my heatsink broke a couple years ago. They sent me a new one next business day, no questions asked. Very good service.

[Noob1ee]

Go to where you bought the CPU from and see if they will give a replacement, if not, contact Intel.

[kevin_Lee]

I contacted intel customer support when my heatsink broke a couple years ago. They sent me a new one next business day, no questions asked. Very good service.

Wo!Cool! They didnt even ask you to send back the HSF first?

[kevin_Lee]

I have those phone #s but they are US based as well as the mailing address. Detail procedure of RMA is not explained on the website. If I have to send my CPU first to the US and then waiting for a replacement, dat will surely kill me.

I called the number today and suddenly found it is independence DAy....wth.../_\

[JustMike]

Email them... they're usually helpful and quick to respond.

BTW, what's wrong with it?

[kevin_Lee]

Email them... they're usually helpful and quick to respond.

BTW, what's wrong with it?

the whole system cannot even start and no output to monitor.
Video card and mobo has been tested and found no problem.
It must be a problem with either CPU or PSU.

[JustMike]

I'd blame everything before the CPU... try a different PSU before you go on a wild goose chase. Nothing more irritating being convinced it's one component causing the problem, waiting for a replacement, and then finding it wasn't.

Intel's QA is very good. Never seen nor heard of a DOA Boxed Intel CPU.

[LNahid2000]

Wo!Cool! They didnt even ask you to send back the HSF first?

Nope, I guess the heatsink wasn't worth much to them and it was less of a hassle for them to just ship a new one.

[kevin_Lee]

I'd blame everything before the CPU... try a different PSU before you go on a wild goose chase. Nothing more irritating being convinced it's one component causing the problem, waiting for a replacement, and then finding it wasn't.

Intel's QA is very good. Never seen nor heard of a DOA Boxed Intel CPU.

wasnt a DOA cpu...I used it b4 I sold my old mobo.
Almost for a whole week, it had been placed on my bookshelf.

Hmm, yea. also possible a problem of PSU...but a guy in a cmputer store said if PSU has some problem, at least we can see postscreen.

btw, anybody knows if I can use old P4 PSU, the 20pin one in 955x mobo?

[JustMike]

wasnt a DOA cpu...I used it b4 I sold my old mobo.
Almost for a whole week, it had been placed on my bookshelf.

Ok, in that case, barring any self-inflicted issues, CPUs don't die. Period.

Hmm, yea. also possible a problem of PSU...but a guy in a cmputer store said if PSU has some problem, at least we can see postscreen.

Not necessarily. Don't believe people in computer stores. They're usually wrong.

btw, anybody knows if I can use old P4 PSU, the 20pin one in 955x mobo?

Not if it's a 24-pin board PSU connector on-board.