Why do banking associates ask for confidential information via email?
We're talking about stuff like CRA's Notice of Assessment, driver's license, pay stubs, etc.
In each and every request I get, I've asked the reps to provide a secure link for upload or use encrypted email. I'm always told that their email is already secure (I don't expect an understanding of how email servers work), and that additional measures aren't needed. (I've worked with 4 different associates over the last 2-3 years.)
Anyone have any idea if it's lack of training or just that they truly don't have the proper mechanisms for receiving sensitive data? I'd be surprised if it's the latter.
The last time I was requested for the info, I refused to send my information via email. Instead, I sent the associate a link to my personal web server where she could download the encrypted docs (I texted her the password). She was furious as she felt the process was a waste of time, as she needed to get her IT department involved (which I didn't feel sorry about).
From my perspective, once you email information such as these via email (as attachments), the room for trouble is huge... it's just a recipe for disaster.
How do you all handle requests like these?