Why I won't set foot in Aden Camera again.

[donot521]

My wife just bought a canon DSLR from them online
but after reading some of the reviews on this site, I starts to worry about the camera.

Does Aden carry REAL stuff or r they from grey market?
should I worry?

[Albin]

My wife just bought a canon DSLR from them online
but after reading some of the reviews on this site, I starts to worry about the camera.

Does Aden carry REAL stuff or r they from grey market?
should I worry?

They are authorized dealers, nothing to worry about. If you want to return your camera, different story, but they have very good prices.

[Mac10]

The few times I have been to Blacks, I've been pretty impressed. Great service and very knowledgeable people. I never shop at Aden, just price match their prices at Henry's.

[nikonex]

After searching for great prices on the web and visiting other stores, I found that Aden does indeed have competitive prices. BUT unfortunately, I was disgusted by how rude the (owner/employees/salestaff) were. Absolute 100 percent opposite when it comes to customer service compared to Henrys, Vistek or even the big stores like Bestbuy or Futureshop. After reading this thread I felt relieved that others have had the same experience. If Blacks does indeed do price matching, I will definately check them again as I've been there and salespeople were very friendly and patient OR even go to Henrys because of their superb customer service!!

BEWARE of ADENS!

[squall458]

After searching for great prices on the web and visiting other stores, I found that Aden does indeed have competitive prices. BUT unfortunately, I was disgusted by how rude the (owner/employees/salestaff) were. Absolute 100 percent opposite when it comes to customer service compared to Henrys, Vistek or even the big stores like Bestbuy or Futureshop. After reading this thread I felt relieved that others have had the same experience. If Blacks does indeed do price matching, I will definately check them again as I've been there and salespeople were very friendly and patient OR even go to Henrys because of their superb customer service!!

BEWARE of ADENS!

What happened exactly? How were they rude? Which location? Were you trying to buy or just browse?

[ChakKee]

The way I see it, without Aden Camera's low prices on the Internet, we won't get good deals at Black's or anywhere else.

[skystride]

I bought a 7D body from the same Aden store as the OP. I had not read this thread or had any previous experience with Aden before. When I asked about their store warranty, the sales guy laughed and said "what store warranty?". Other than that, nothing to report on customer service. He seemed helpful.

[mikeone1000]

I was buying a Sony Alpha Vertical Grip!!!
SAME EXACT EXPERIENCE

WEBSITE SAYS ON THING THE PEOPLE BEHIND COUNTER SAY SOMETHING ELSE.

Whats even more lame is the one further south on younge street is soooooooooooo bad.
I was waiting in line and the younger guy behind the counter was just standing there, so i asked, what is the price on this?
he pointed to his mom and said 'ask her'. I was ready to drop 3k on a nikon d3 and i stopped because of someone being stupidly rude.
I wont go back to aden again........

[mlawhkcan]

if you guys are talking about the old guy i think i know who he is... and yes he's the boss even though his sons do a lot of the management now. they do business with people who know what they're getting and what they want. the boss is actually quite funny if you get to know him, especially when you work with him xD and all prices on the sales floor should always match the website price, sometimes instore specials too. i didn't know that my stores' service is viewed so poorly... and i'm totally new, find me and i'll be sure to treat you with respect LOL

[alexhk]

I purchased a canon SD 1200 digital Camera from Aden Camera Website for a sale price of $169 on November 23rd/2009.
The camera was sent immediately. Then on November 28th I checked their website again and saw that they were offering the same Camera PLUS a leather case for the same price of $169...I immediately called them to find out if they could either give me a case or simply exchange. They informed me that I could NOT...I even spoke to the manager and he basically said it was up to the discretion of the store whether they would do the exchange or not.
Aden Camera's exchange policy is very very bad...All sales are final. You can only return an item if it is defective and only if returned within 10 days...(What about Christmas gifts???)...Anyway I would steer clear of this company if I were you....Deal with Sears/Futureshop/BestBuy/Henrys ....anyone but them.
They have certainly lost me as a customer forever...and I will continue to warn as many people as I possibly can....Larry Dallan

I agree with you. Recently had the same experience. I bought a Canon 5D Mark II, they never mention about their return policy to anyone. I didn't open and use the camera, I want to get a refund because I change my mind for a smaller camera. They can definitely take it back and resell it. But they only do exchange the same product if defective. They also stop answer my question from email.

I will never buy anything from Aden Camera again! Very unhappy! Worse customer service.

[BigJonsson]

My sister was buying a camera at Blacks and the salesperson went online to see what Aden was charging for it and gave my sister the lower price, she didn't ask for her to check or anything lol