Wild Credit Bureau Situation - Need help Please
So basically I have monthly claims on my credit report from koodo for $18 since 2018. I had no clue this was going on and assumed this bill was settled a long time ago. The issue is Koodo is telling me they sent it to a collection agency. The collection agency is saying they don't have it. I call equifax; they tell me koodo is making the claims and there is no collection agency on my file. See below for the sequence of events.
*Funny part: I even have a recording of the collection agency on speakerphone and a koodo representative on speakerphone (on seperate phones), both of them claiming they don't have the file and can't do anything about it. I had to do this because neither was willing to put what they are saying in writing.
07-20-18:
I receive an email from koodo saying it is my last chance to pay an outstanding bill of $17.45. At my earliest convenience, I tried calling them but they said it got sent to collections. So I called collections and they said they didn’t have it. I was told to wait to hear from them and they would call me.
Since then:
I never heard from them. Fast Forward
02-20-20
Recently I pulled my credit report and see a claim from Koodo for $18 still. These claims are being made monthly, without my knowledge or any type of notification call/email. I have not been contacted or heard from anyone since 2017
02-26-20
I called Koodo and they claimed that it was sent to purgcs 1-866-333-4559 for collections back in 2018.
02-26-20
I call Purgcs and they say it doesn’t exist in their system. They have no claim against me.
I call Koodo back and they say that it was sent for sure.
I call Purgcs back and they say they 100% don’t have it.
02-26-20
I call Equifax to see who is making the monthly claims and they tell me Koodo is. However, Koodo is denying that they are. So I have no way to rectify this. I never had a way to rectify this from the start.
*Funny part: I even have a recording of the collection agency on speakerphone and a koodo representative on speakerphone (on seperate phones), both of them claiming they don't have the file and can't do anything about it. I had to do this because neither was willing to put what they are saying in writing.
07-20-18:
I receive an email from koodo saying it is my last chance to pay an outstanding bill of $17.45. At my earliest convenience, I tried calling them but they said it got sent to collections. So I called collections and they said they didn’t have it. I was told to wait to hear from them and they would call me.
Since then:
I never heard from them. Fast Forward
02-20-20
Recently I pulled my credit report and see a claim from Koodo for $18 still. These claims are being made monthly, without my knowledge or any type of notification call/email. I have not been contacted or heard from anyone since 2017
02-26-20
I called Koodo and they claimed that it was sent to purgcs 1-866-333-4559 for collections back in 2018.
02-26-20
I call Purgcs and they say it doesn’t exist in their system. They have no claim against me.
I call Koodo back and they say that it was sent for sure.
I call Purgcs back and they say they 100% don’t have it.
02-26-20
I call Equifax to see who is making the monthly claims and they tell me Koodo is. However, Koodo is denying that they are. So I have no way to rectify this. I never had a way to rectify this from the start.