Will stores give you money back if you're coupon is more than the total.

[LisaB]

My sister and I have been having this discussion all week. She went with my mom to PM a Swiffer vacuum at Zellers on Senior's Day, so that my mom could also get the senior's discount. I think it came out to $19, and my mom also had a $20 off coupon. Zellers said yes they will honour the PM and the coupon. Zellers ended up giving my mom a dollar back, because tax and everything is included in the coupon's value.

Here's where my sis and I are not agreeing. She says Zellers was supposed to give our mom the dollar back, because the coupon's value was for $20, and Zellers will be reimbursed for $20 by Swiffer, regardless of the Senior's discount. But I say that Zellers didn't owe my mom anything back.

Who's right?? Does anyone know what stores are supposed to do in situations when the coupon has more cash value than the actual price of the item you're buying?

[Zerius]

NO you don't get the money back from a coupon. Somwhere on the coupon it should say no cash value.

My sister and I have been having this discussion all week. She went with my mom to PM a Swiffer vacuum at Zellers on Senior's Day, so that my mom could also get the senior's discount. I think it came out to $19, and my mom also had a $20 off coupon. Zellers said yes they will honour the PM and the coupon. Zellers ended up giving my mom a dollar back, because tax and everything is included in the coupon's value.

Here's where my sis and I are not agreeing. She says Zellers was supposed to give our mom the dollar back, because the coupon's value was for $20, and Zellers will be reimbursed for $20 by Swiffer, regardless of the Senior's discount. But I say that Zellers didn't owe my mom anything back.

Who's right?? Does anyone know what stores are supposed to do in situations when the coupon has more cash value than the actual price of the item you're buying?

[TrevorK]

Many posters here report getting cash back when they are using high value coupons at grocery stores. Usually, it's with their entire grocery purchase so the "cash back" is just applied to the rest of their bill.

[blainehamilton]

Why not just stick a gun at them and tell them to empty the till??

As another poster mentioned, NO CASH VALUE is stated, and means just that.

[mabba18]

You should get it back, or at the very least the amount of your total.

When the stores sends the coupons to be redeemed they will receive the full face value from the manufacturer, so there's no reason they shouldn't give you the full face value as well.

[Shaner]

You should get it back, or at the very least the amount of your total.

When the stores sends the coupons to be redeemed they will receive the full face value from the manufacturer, so there's no reason they shouldn't give you the full face value as well.

Sure there is. The coupon specifically states "no cash value." That means you don't get a penny back, you only get money off your total owing

[zoro69]

Its a discount off the specific product, not a gift certificate. it happens sometimes when your buying a bunch of stuff and cashier just puts in the coupon total as is...but that obviously isn't what the manufacturer intended.

[Cheap Cat]

Coupons used to have a value attached to them if you redeemed the coupon for cash ie not against the product. Values were usually less than a cent, like 1/10 of a cent. "No Cash Value" means that the coupon has no value unless redeemed against the product. When a retailer submits coupons to the clearing house, they get reimbursed the full dollar value of the coupon plus a handling fee. Zellers would still get $20 back from Swiffer regardless of the price that your mother paid; therefore, they should have rung in the coupon as $20 and given her the dollar back. Many retailers refuse to do this and IMO this is fraud.

I have frequently had to point out to cashiers that many coupons state that taxes are included in the coupon value. Many times this will take care of the price difference.

[zoro69]

Coupons used to have a value attached to them if you redeemed the coupon for cash ie not against the product. Values were usually less than a cent, like 1/10 of a cent. "No Cash Value" means that the coupon has no value unless redeemed against the product. When a retailer submits coupons to the clearing house, they get reimbursed the full dollar value of the coupon plus a handling fee. Zellers would still get $20 back from Swiffer regardless of the price that your mother paid; therefore, they should have rung in the coupon as $20 and given her the dollar back. Many retailers refuse to do this and IMO this is fraud.

I have frequently had to point out to cashiers that many coupons state that taxes are included in the coupon value. Many times this will take care of the price difference.

I am certain there isnt a single manufacturer who would agree with the notion that the customer should get the extra back in cash, or have it applied to something else (so potentially mccain would end up paying for part of your kraft purchase,or whatever the case).

This comes up all the time on another site where they are furious at the stores for not treating their coupons "the same as cash", in the ops scenario or where they use free/high value coupons with the intent to return the items and literally convert the entire coupon value into cash/store credit.

whatever goes on between the manufacturer and store in these unusual circumstances isn't really the customers concern, but there is no way any manufacturer would intend to give the customer a further gift beyond their own product for using their coupon

[deep]

Earlier posters don't understand the meaning of "no cash value". Cheap Cat has it right.