WIND MOBILE Account Fraud

[omaiiir]

Hey there,

Unfortunately for me I received a letter from wind mobile in the mail stating that I have an outstanding balance and my account has been temporarily suspended. The weird thing is that, I have never created a wind account nor have I ever inquired about one. At first I remained calm and contacted wind about this to open up a ticket to get this resolved quickly as possible. Of course that didn't happen as I had to call back about a week later to follow up with it. In a nut shell, someone has used my name and address and possible credit card info to create a Wind account with three lines and have an outstanding balance. I was able to find out that this is a monthly account and it has my credit attached to it. I don't know what to do as I'm afraid credit will now be ruined. I contacted the police to obtain an incident number and was told to now contact Equifax to notify them of fraud alert.

Anyone able to help me with more information on what to do. It would be much appreciated.

[will888]

Wrong forum, my friend. If you are here to criticize wind mobile, then welcome to the conversation...

[XxXSnake23XxX]

Cell phone fraud happens everyday all the time.

Protect your information is all you can do.

From what i have heard from a friend that works @ Wind
He told me it their system is one of the tightest when it comes to security.

He told me when a person activates the system insures that the address linked to the CC provided is exactly the same adress on a drivers licence.
So someone must of got a hold of both a CC and a Drivers Licence with your name on it.
Most places, at least from what i have heard dont do this since most fraud is done on just valid CC#'s where the adresses are made up.

Have you activated a phone within the past 3-6 months?

[omaiiir]

Damn....
Nope haven't done anything that requires a credit check in the past 4-5 years. Just the usual credit card purchases for day to day transactions.

[skrr]

This happened to me as well. I did a credit check only at wind about 2-3 months ago, but did not sign up for anything and signed nothing.
Recently i went to wind to sign up for one of their plans, and there's a fraudulent wind account with my info and 4 lines attached to it. I have not received any bills yet and there are no charges on my credit card.

Seems like this happens ALOT with wind... I've filed a police report and cancelled my credit card. Wind customer service is horrible as usual, so I'm just hoping i dont get a bill in the mail.

anyone know what would happen if I just don't pay the fraudulent bill?

[TheRed]

Wow...inside job?

[skrr]

Not sure but a quick google search gets this post:

http://www.fileacomplaint.ca/index.p...gly-unhelpful/

If i start getting bills for this I will be in a pretty crappy position.

[wilsonlam97]

Oh man this sucks for OP.

I wish you luck. Damn fraudsters.

[Royalsoldier]

It definitely sounds like an inside job.

[eblaz]

Hi

I just got the same letter and would like some advice on how to go about clearing it up. Any info would be appreciated

[djemzine]

It definitely sounds like an inside job.

Most likely...

[gkm123]

Hi

I just got the same letter and would like some advice on how to go about clearing it up. Any info would be appreciated

Initial thoughts:
1) Call Wind and tell them that someone else used your information to create the account. Ask Wind what info is on your account. ie Credit card info, drivers licence etc
2) If any info is incorrect then you know that the fraudsters don't have all your info.
3) If they have your credit card info, contact they cc company and let them know.
4) Get Wind to close down the account and not send you any bills. You will probably have to speak to a regional manager in order to get this to happen.
5) Contact equifax and transunion, ask them to put a fraud alert on your file until this is cleared up.
6) Get reports from both companies and make sure to check every single request in your credit history.
7) Other than the Wind request, if their are no others that are not initiated by you then your probably ok. If there are others then your identity may have been stolen. You will then need to address this if it is the case.

Good luck

[sixer]

Nothing to do with Wind, as mentioned they have excellent security in place and this can happen with anyone. Most likely inside job, call them and have it shut down, good luck.

[Keas]

Nothing to do with Wind, as mentioned they have excellent security in place and this can happen with anyone. Most likely inside job, call them and have it shut down, good luck.

nothing to do with Wind but inside job.... well Wind should be i would hope checking this out - if not then they don't have good security. If you let your employees steal from your customers like this then you might as well take the blame for it unless your doing everything that a business can to negate this from happening. just saying.

[Agafaba]

nothing to do with Wind but inside job.... well Wind should be i would hope checking this out - if not then they don't have good security. If you let your employees steal from your customers like this then you might as well take the blame for it unless your doing everything that a business can to negate this from happening. just saying.

Its not that hard for an individual to steal information if they work for the company. I could have easily stole hundreds of T-Mobile customers credit card numbers if I felt like it while working in their call centre.