Window City & Century window and doors "Customer beware" please read
Century's Sales person stated it was because of the steele frame getting to cold. Long story short ordered all new windows and door. Service ok 3 month later window arrived and installed everything seemed great. Untill the first winter. Son room colder then ever. Ice on glass and frame??? Called Century told me to deal with Window City. Called them they sent a repair person out he stated the door was not sitting properly adjusted and left. No difference. Ice was still building??? Window city came out about 4x they even changed the insullation around the frame to a thicker one. No help. After years finally a "supervisor" came out told me not sure if it even was a Window City door. Stated Frame is warped???? I was told to deal with Century. Century stated we just install them Window City must replace it. Back and Forth Back and Forth no window replaced I have to put up plastic every year. Century stated I will have to do this every year and it is normal??? Front Living room window whistles. Found out poor instullation. Basement windows leak was told by Window City repair guy to place Cotton and the bottom of where the window meet this should help. WHAT stated THIS IS NORMAL BASEMENT WINDOWS ALWAY LEAK NOTHING IS 100% AIR TIGHT. Window City even ordered a home seal inspection done where we all paid $25.00 each the results were door leaks. The "supervisor" even did the smoke test to see if it was air tight. SURPRISE it leaked at the centre and along the right side of the door. However no one will replace it. They both say, CENTURY SHOULD CHANGE IT CENTURY SAYS WINDOW CITY SHOULD CHANGE IT. I am still fighting with them after 4 years. Kept all e-mails going back and forth. I even said if this does not get resolved I will go to small claims court. Window City said go after Century they ordered the windows and installed them. Century said it is a manufacture problem go after Window City. I was also told by Century several times " you get what you pay for" keep in mind they quoted the price and I said ok.. I did not as for a bargin or a discount????
This morning my thermostate stated 15c that is cold. not to mention my gas bill went up rather then down.
All I can say don't look at just the windows but also the company installing them.. I did call a few clients to see if they were happy with the windows and service they all said yes highly recommended. But what company gives you customer names and numbers who are not happy with service. I did do all my home work but still not happy.
All I can say is buyer beware > > > and don't give up keep fighting I will not stop until the problem is solved.. Be sure to keep every conversation in writting.