Woman hit with $32,000 bill to break furnace, air conditioner rental contract, after paying $7000 in rental fees
After paying more than $7,000 total in monthly rental fees since 2016, she was told she'd have to pay another $32,406 to buy out her contract, giving her ownership of the appliances.
According to her contract, Spence's furnace and air conditioner had a combined "cash selling price" of $10,798. That's a far cry from the approximately $40,000 she'd be out for renting the appliances and then buying out the rest of her 10-year contract — which includes service and warranty protection.
"I feel so completely stupid for getting myself involved in this," said Spence, who was sold on the rental deal by a door-to-door salesperson.
Crown Crest's external legal counsel said that an error had been made in quoting Spence a $32,406 buyout price.
"It was just something everyone missed," said lawyer Alfred Apps. "We're going to step in and resolve this positively in favour of the customer."