Food & Drink

Worked from Home as a Pizza Pizza order taker...ask me anything!

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Aug 9, 2013
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Worked from Home as a Pizza Pizza order taker...ask me anything!

Many people might not know this but whenever you call Pizza Pizza you are calling someone that is probably sitting by their computer at home taking your order. If you don't sell anything you don't make anything, it's all commission based. This might explain why whenever you have an issue with your order they take absolutely no time to transfer you because they know it's a $0 sale. Ask me any questions I will be happy to answer.
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Nov 20, 2010
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Here's my original question from this thread below Post #111.

http://forums.redflagdeals.com/anyone-e ... -907811/8/
Was hoping somebody here can help me. Has anyone ordered Pizza Pizza's "Pickup Specials" on their website? Not sure if I am allowed to order as a "guest" or I have to create an account?

https://www5.pizzapizza.ca/catalog/prod ... 1/delivery

Here's my question. Why is there a delivery charge of $3.75 during the checkout? My order I'm specifically trying to do a pickup and get the pickup special and it's not a delivery.
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Jan 7, 2007
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How much do you make per hour?
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How many orders/calls would you take per hour?
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Feb 16, 2018
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How/where did you apply for this job? It it a skype based interview or something?
[OP]
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sandikosh wrote: How much do you make per hour?
Based on sales, 2.5% commission. Friday and Saturday nights you get bumped up to 3%. It's pre-tax not post tax commission. They also charge you a fee for direct deposit.
gr8dlr wrote: How many orders/calls would you take per hour?
You need to follow a script, people can get really nasty placing an order (drunk, high, stupid, calling back because they forgot something). Those are all time wasters and you get $0 unless they place an order. You can average around 15 calls per hour but subtract the non-commission ones.
HghSsociety wrote: How/where did you apply for this job? It it a skype based interview or something?
Apply online, pay a fee ($50 non refundable) and you get sent a video session which you then do tests on. Once you pass the test you can start working. You need to give them Remote Access to your computer to let them install the program and configure it for you.
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OrangeBerry wrote: You need to follow a script, people can get really nasty placing an order (drunk, high, stupid, calling back because they forgot something). Those are all time wasters and you get $0 unless they place an order. You can average around 15 calls per hour but subtract the non-commission ones.
Have you received time to time those soundboard prank callers ie. Jack Nicholson, Arnold Schwarzenegger, Dr. Phil? What was the funniest prank order call you got?
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Think of the Childre…
Do you answer calls in just your undies sometimes?

WOULD SOMEBODY THINK OF THE CHILDREN!!!
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Why is the Pizza Pizza from Scotia bank arena so much better than the cardboard bs you get from most other locations?
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Strafe1 wrote:
Have you received time to time those soundboard prank callers ie. Jack Nicholson, Arnold Schwarzenegger, Dr. Phil? What was the funniest prank order call you got?
Never
Cheapo-Findo wrote: Do you answer calls in just your undies sometimes?
99% of the time, it's not like anyone is looking.
ShoNuff2 wrote: Why is the Pizza Pizza from Scotia bank arena so much better than the cardboard bs you get from most other locations?
Exactly how would I know the answer to your question if this thread is about order taking from a phone inside your home? But I can take a wild guess, first off Pizza Pizza locations inside theatres or events like at the CNE don't apply the same methods as they would inside a retail store and that is because these locations are setup as a mobile station so all their inventory comes on a daily basis. The dough for example is different in the sense that their slices are smaller than the typical slice you would find at a retail location because they use a smaller size pan sheet but still like to charge the full price. Pizza Pizza's biggest delivery size is XL while in-store offers XXL for slices only. At the mobile locations they are probably using XL pies and cutting them into 6, not that it changes the flavor of the pizza but more often than not they are using a pizza press that uses heat to compress the dough into a circle using oil. This gives the pizza a different texture and changes the dynamics of the pizza. Also believe they might be using a different distributor for the cheese as it's probably not grated in-store so they buy it in prepackaged bags and it might come with sharper tone. Lastly, some mobile locations don't have a full size traditional convection ovens like you typically see in retail locations so they step it down a notch and install an electric conveyor oven like the ones you remember seeing at Wing Machine or Dominos, this outputs a product in a different type of finish which melts the cheese even more. Ever notice Pizza Pizza in theatres how the cheese is more burnt than the retail locations??? That's a combination of using conveyor belt ovens and most likely cheese is shredded into miniature small balls versus stringy cheese. All these small things change the chemistry of the Pizza.
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Feb 16, 2018
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How much money are you making per hour doing this on average? Are there times where you are sitting there for 45 minutes doing nothing other than watching netflix or playing games?
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Jul 24, 2019
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Canada
OrangeBerry wrote: Based on sales, 2.5% commission. Friday and Saturday nights you get bumped up to 3%. It's pre-tax not post tax commission. They also charge you a fee for direct deposit.


You need to follow a script, people can get really nasty placing an order (drunk, high, stupid, calling back because they forgot something). Those are all time wasters and you get $0 unless they place an order. You can average around 15 calls per hour but subtract the non-commission ones.



Apply online, pay a fee ($50 non refundable) and you get sent a video session which you then do tests on. Once you pass the test you can start working. You need to give them Remote Access to your computer to let them install the program and configure it for you.
$50 fee to get a job? Was it worth the fee vs the income made? Are you still doing this job? Thx
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Can you do this while out and about? Can you do this while doing another job?

Just a comment about taking phone orders. Myself, I honestly can't remember the last time I placed a pizza order over the phone - though it's certainly before 2005. I've been orderiing pizza online for years.
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HghSsociety wrote: How much money are you making per hour doing this on average? Are there times where you are sitting there for 45 minutes doing nothing other than watching netflix or playing games?
You can average slightly above minimum wage if you put in the effort and work the weekends at night. It all depends on how big the orders go through. Personally College/University orders were the worst because they had a special code for each college and then the student plans on using their student card, wants special requests and then sometimes messes up on the instructions.
kimmelite wrote:
$50 fee to get a job? Was it worth the fee vs the income made? Are you still doing this job? Thx
The $50 is essentially to prove to the employer that you want the job and you are serious about it, think of how many people would apply and the people recruiting them would spend on each one just for them to later say, "f*ck it!". It puts the person forking out the money to make the extra effort and make it work. I quit the job because it was suppose to be a side thing but they were expecting me to work weekend nights and I had to be up early in the morning for my actual job.
DiceMan wrote: Can you do this while out and about? Can you do this while doing another job?

You have to be stationary next to a laptop or desktop with your mic on your head to take calls. A lot of punching of the keyboard and mouse clicking required. Unless you're asking if you can take your work on the cottage and work for a few hours then the answer is yes as long as you have internet connection.

Just a comment about taking phone orders. Myself, I honestly can't remember the last time I placed a pizza order over the phone - though it's certainly before 2005. I've been orderiing pizza online for years.
I usually order online to take advantage of the survey code to get free promos but I typically call in when I have a problem with an order.

Would like to add to anyone reading, say you take an order for $100 pre-tax your commission is $3. Doesn't seem like a lot but it adds up. However if you complete the sale and the customer CALLS in to cancel the order (which you won't know if someone else takes the call), you are OUT the $3, sucks! Also, say someone else took the order for $100 and they call back to add a side of chicken wingsand you pick up, because you weren't the original order taker you wouldn't collect the commission on that sale so you are basically working for free in both scenarios.

Lastly, if you accidentally put down the wrong dipping sauce in the order and it turns out it was you who made the mistake (they listen to each call when customer complains), if they find you at fault you not only lose out on the commission but you get dinged for the screw up. I sometimes tell people it's like a casino, the house always wins.

So you pick your schedule online and submit it, sometimes more often than not you logon on a Wednesday at 4pm and if it gets really dead or slow the REP will come online and send you a chat and tell you to logoff because you are not required. You have no choice but to logoff as it's an order. Sucks when you have free time to take calls and they tell you you're not needed even though you are scheduled to work.

With all this being said, I remember taking orders during the day for lunch Schools would call and place pizza orders. Now I am not trying to freak anyone out but this job requires absolutely no background checks and anyone who has the slightest shady intentions can become troublesome. I say this because when I used to take pizza orders from school they are required to prepay for their order over the phone and give you their credit card number, expiration date and secret number on the back of the card. That is enough information to cause serious damage whoever is taking your phone call. Just food for though. Nothing is encrypted
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ShoNuff2 wrote: Why is the Pizza Pizza from Scotia bank arena so much better than the cardboard bs you get from most other locations?
Pizza Pizza from places run by Aramark (SBA, Centreville, office cafeterias, etc.) are usually quite good, whereas the regular locations are very hit or miss.
I think the regular locations sometimes have owners who try to use as few sauce, cheese and toppings as they can get away with, while that's not a concern for the high-margin places.

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