Is worldline (long distance company) good?
I am just wondering if anyone tried this service and if it's good deal?
Any good long distance call deal there?
Jun 13th, 2007 2:49 pm
Aug 15th, 2007 3:03 pm
Aug 15th, 2007 3:42 pm
Aug 15th, 2007 4:06 pm
Haha oops! I guess I shouldn't have bumped...Didn't realize it was in the wrong forum...I just searched for worldline and this post reflected almost exactly what I was looking for
Aug 15th, 2007 4:21 pm
Jan 8th, 2008 8:04 pm
Mar 31st, 2008 11:17 pm
Apr 12th, 2008 4:22 pm
Nov 17th, 2008 2:43 pm
sunnybono wrote: ↑Aug 15th, 2007 7:42 pmAlthough you have posted this question in the wrong forum, I will give you my $0.02 worth!!!!
I don't think its that great of a deal. I use onlinetel for all of my LD within ontario and it's about $37/year (father inlaw pays for it, I just use it ). However for the rest of the LD calling (within Canada, The US, The UK, Sweden & India) I use babatel. Their rates are decent!!!!
Jul 15th, 2009 9:55 pm
Oct 14th, 2011 1:56 pm
Reece wrote: ↑Jul 15th, 2009 9:55 pmSo this has been my experience with Worldline:
My boyfriend has been using the company for years with no complaints. After about a year of not using it he decided to cancel his subscription with the idea of starting it up again when he needed it. The other day he received a voice mail on his phone from someone at Worldline asking him to update his account because the credit card he has on file has expired. He canceled the membership 10 months earlier. He called up the customer service line and explains this to them. They ask him what his cancellation number was. The person he asked to cancel never gave him one. At this point he's tired of explaining to them that he canceled (10 min into the call) so he asks them to cancel it now and just put an end to everything. The guy at the other end says "well you owe us $13 so we cant cancel". They have already taken money off of his credit card until the money was cut off and he was ready to walk away and now they are asking for $13. He asked again to cancel and then asked for the cancellation number so it wouldn't happen again and the guy refused. My boyfriend then demanded to talk to the supervisor and when he did the supervisor said its policy for their employees to give out cancellation numbers (which apparently they want you to remember about a year later if they ever screw up and don't cancel....which come to think of it doesn't make much sense because if they didn't actually cancel it when he asked them to, a cancellation number would not pop up on the screen for them to give and there is no way the computer would revert a cancellation. ) So basically the Supervisor was saying that its my boyfriends problem that his account wasn't canceled. Again my boyfriend asks for his account to be closed and for the precious number. The Supervisor says no and that he owes them $13....even after they took at least $40 from him. He refuses out of principle. The super' then tells him the they will send it to collections and that they will trace back to the day that he said he called (which my bf never specified because why would he remember the exact date) and listen to the call he made to the customer service person to prove he didn't cancel...I used to work a CSR on one of the biggest online dating sites and I know how call centers work and how CSRs live for drama with clients but this was ridiculous. Horrible customer service, empty threats about taking him to court... all over $13 that they have already taken from him twice over by not canceling his account in the first place.
In conclusion. Worldline does not know the first thing about customer service and should be avoided.
Oct 14th, 2011 4:10 pm
Nov 25th, 2011 8:00 pm
jello_bob wrote: ↑Oct 14th, 2011 5:56 pm... I have to concur with the person above. Their customer service is ridiculously bad. I've worked for the devil (ie. Rogers) and their customer service representatives, although some may argue otherwise, are very well-trained compared to what Worldline offers. My first time calling them, the service rep had me waiting for almost 15 minutes while he "pulled up my file". ...
I haven't experienced problems with their service yet and thus haven't had reason to call in and sort anything else out... I will admit though, I'd rather troubleshoot any problems I did have on my own rather than having to deal with the incompetence on the other end of the line when dealing with their customer service.
Dec 11th, 2011 2:00 am
Dec 12th, 2011 7:55 am