I applied for the CM role only externally (as I never applied for and was never in the EA pool) on Apr 3rd 2018, for the posting that just ended May 4th. My application status on WSIB says the generic meets pre-screening requirements etc but so far no invite email yet for the online test, nor an in person interview. But I am still hopeful!
Anywho... While the salary range of this CM job is very attractive, TBH at this point in my life and career what matters to me most is work/life balance. Peace of mind. & NON financial PERKS. I understand the job is stressful but would like to hear more about what a WSIB CM's actual workday/work week is like.
1. Are CMs allowed or able to work remote or from home? If so how often (1 day/week, all days)? If so, does WSIB provide them with company laptops or cellphones to facilitate this?
2. Does WSIB allow CMs to work flexible hours (ie different start/end times), shortened/compressed work week or does everyone work a 9-5?
3. Do CMs travel for work from site to site or are they attached to one particular office? Do they assess claims solely over the phone or in conjunction with face to face interactions?
4. Do CMs have to log in / out of the phones during the day (to record/capture their attendance & productivity) ? I know calls are recorded for QA purposes but are CMs like glorified CSRs stacked side by side like sardines in a closely monitored call centre like environment, or do they work in their own office or desk with some degree of autonomy?
5. How many claims are they expected to handle each day, week or month? Are quotas strictly enforced or is the employer lackadaisical?
6. How easy is it to get vacation time especially during summer and winter holidays? Does it go by seniority or first come first served?
7. Last what is the overall vibe, morale and culture of the people who work there? Are they generally happy or just unhappily there to do the work, collect a cushy pay check and dip?
Really looking forward to any and all feedback re the above from seasoned WSIB staff, past and present.