OldMarriedGuy wrote: ↑May 2nd, 2017 7:55 pmThey look for insurance, banking or government related backgrounds (generally, but any high pace customer service roles seem comparable as well). You don't need an insurance background for this job but it doesn't hurt.
To be a good fit in this role you need to be able to work under pressure with high case loads and little guidance in terms of making correct decisions. Everyone thinks they can work in a high pace role but the people that are unsuccessful in this role can't keep up with the pace or deal with the stress/being on the phone frequently.
Thank you for your response. Its given me something to consider.