Xbox RROD warranty - do they send me a box?

[e-man]

My Xbox just RROD'd. I setup the warranty repair on-line, but I'm confused. Are they sending me a box to ship it back to them, or do I use my own box and just ship it using their prepaid label?

When I did the paperwork (on-line), it looked like they were sending me a box, but I read that they cancelled that policy in June of this year? They also sent me a label via e-mail (versus including it in the pre-paid box) which suggests I use my own box? Anyone know?

[Emancipated]

A box with foam inserts.

[Geologic]

I believe they changed this policy as well, they no longer send you a box. If you received the shipping label, I assume they are not going to send you a box.

[ttthai]

I just called xbox support as well, my 360 rrod on saturday. From what I understand, they send you a label and you have to supply your own box.

[LaserEnvy]

I had to make my own box. They used the same box to send back a replacement machine.

[e-man]

I had to make my own box. They used the same box to send back a replacement machine.

I just called and they said I should use my own box. He said I should use newspapers to stuff the box (eek!).

When you read the e-mail they send you, they are very clear that you should not use your original box because they won't ship it back to you, so I'm kinda surprised that they shipped the same one back...unless you shipped it in a coffin-style box?

[gatorb6]

I just called and they said I should use my own box. He said I should use newspapers to stuff the box (eek!).

When you read the e-mail they send you, they are very clear that you should not use your original box because they won't ship it back to you, so I'm kinda surprised that they shipped the same one back...unless you shipped it in a coffin-style box?

You have to find your own box to ship it to them and put the label they email to you on it. They don't send that box again at least in my case. Got my Xbox back in coffin-style box with the foam inserts. Good to keep just in case I get RROD (2 x so far for me)

[e-man]

What are the turnaround times now? Given that they depot is 15 mins from my place, I'm hoping it is pretty quick.

[LaserEnvy]

I just called and they said I should use my own box. He said I should use newspapers to stuff the box (eek!).

When you read the e-mail they send you, they are very clear that you should not use your original box because they won't ship it back to you, so I'm kinda surprised that they shipped the same one back...unless you shipped it in a coffin-style box?

Well if you use the original box, it might get stolen. I just took some think cardboard and made it into a box that was slightly larger than the system.

[aplayaz2000]

The box that came with your Xbox.

[game_fanatic]

My roommate sent off my Xbox a few weeks ago, MS does not supply a box, but they do supply a shipping label. Turnaround time was about 1.5 weeks.

[gatorb6]

What are the turnaround times now? Given that they depot is 15 mins from my place, I'm hoping it is pretty quick.

They always say 1.5 - 2 weeks but based on my experience and others I know, it's extremely quick. I dropped mine off on a Tuesday and got a new one delivered by the same Friday!

[noob666]

you need to get your own box, i have been sending back and forward xbox for the past few years.

they use to provide box for customer but not anymore. i just have my shipped back last month

the turn around time is very quick, i received mine back within the same week. you just need to print out the shipping label from the email they sent you. it's from UPS.

Shipped out Monday
Received on Tuesday at 3 pm
inspected and send back at 5pm
Wednesday it's with the purolator
and received it back on Tuesday.

they don't check your xbox for RROD problem they just ship another unit to you right away. i just bs them about the RROD because i got a trade in Xbox from EBgames for there august promo. And now i have refub from them and it still has the 3 yrs of RROD warranty

[dmdsoftware2]

you need to get your own box, i have been sending back and forward xbox for the past few years.

they use to provide box for customer but not anymore. i just have my shipped back last month

the turn around time is very quick, i received mine back within the same week. you just need to print out the shipping label from the email they sent you. it's from UPS.

Shipped out Monday
Received on Tuesday at 3 pm
inspected and send back at 5pm
Wednesday it's with the purolator
and received it back on Tuesday.

they don't check your xbox for RROD problem they just ship another unit to you right away. i just bs them about the RROD because i got a trade in Xbox from EBgames for there august promo. And now i have refub from them and it still has the 3 yrs of RROD warranty

?!? Why lie and get a replacement for RROD when your xbox isn't suffering RROD?

[trick91]

?!? Why lie and get a replacement for RROD when your xbox isn't suffering RROD?

maybe his dvd drive was going out or something