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I just picked one up from Zellers (Richmond Hill) and found out that the box look like it been opened (There is a new seal on top of a broken one). I tried to exchange for a new one but they won't let me. Then I tried refunding it and it say they can't refund it unless there is something wrong with the unit.
After being refused, I went home and decided to call other Zellers to see what's the refund policy was. I called another Zellers (Aurora) and they say say that it is refundable if I haven't opened it yet. So I called the Richmond hill store manager to see if the employee made a mistake, but he told me that I can't refund it cuz they have some kind of policy that said "'products that have warranty cannot be refund'. I told him what the Aurora Zellers told me and they say they aren't the Aurora store. After not going anywhere and he keep insisting it is a new unit, I hang up and called another Zellers (Scarborough) to see what was the return policy. And surprise surprise, I can refund it if it wasn't opened.
So obviously he (the store manager) either lied to me or he is oblivious to their own return policy.
Is there anything I can do? (other than to wait until Monday to call their head office to see what is their official policy and what I can do )
Thanks
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Nov 8th, 2008 05:09 PM #1
Zellers: Lying Store Manager?
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Humankind cannot gain anything without first giving something in return. To obtain, something of equal value must be lost. That is alchemy's First Law of Equivalent Exchange. In those days, we really believed that to be the world's one, and only, truth.
—Alphonse Elric, Fullmetal Alchemist
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Nov 8th, 2008 05:28 PM #2
Return it to a different Zellers. Seems like the easiest solution.
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Nov 8th, 2008 05:46 PM #3
I actually want to exchange it. I guess it's the same process.
More suggestions are welcome
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Humankind cannot gain anything without first giving something in return. To obtain, something of equal value must be lost. That is alchemy's First Law of Equivalent Exchange. In those days, we really believed that to be the world's one, and only, truth.
—Alphonse Elric, Fullmetal Alchemist Reply With Quote
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Nov 8th, 2008 07:19 PM #4Newbie
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Return it to another store just say you bought it as a gift & they do not want it.
Then go buy another one Reply With Quote
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Nov 8th, 2008 09:06 PM #5They had a deal where u get a ps3 + extra controller + resistance for 399.99. It was limited 5 per store. So if I kinda want to exchange rather than return.
Originally Posted by kitty28
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Humankind cannot gain anything without first giving something in return. To obtain, something of equal value must be lost. That is alchemy's First Law of Equivalent Exchange. In those days, we really believed that to be the world's one, and only, truth.
—Alphonse Elric, Fullmetal Alchemist Reply With Quote
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Nov 8th, 2008 10:48 PM #6
bring it in to another store with the reciept and tell them that you want to exchange it for a unopened one because this one was opened, or whatever. Just explain the situation and if it's within in 30 days they should be able to exchange it at a different store.
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Nov 9th, 2008 12:08 AM #7
from the last few posts from this thread
http://www.redflagdeals.com/forums/s...29#post7690629
posts 85 and on, the conclusion was that sony sends a bunch to the US and as Canada needs them they open them, put the french booklet in and re seal it.
Stores wont have sony seals._______________
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Nov 9th, 2008 02:56 AM #8
Kind of off topic, but as I started reading this thread, I thought you just picked up a Zellers store manager... Perhaps I need more sleep.
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Nov 9th, 2008 04:16 AM #9I fully agree esp up to this point Originally Posted by lifeflayer
Zellers: Lying Store Manager?
I just picked one up from Zellers (Richmond Hill) .... Reply With Quote
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Nov 10th, 2008 10:36 PM #10Opps, i sorta copy and paste from my post :O It's a Ps3 btw. Originally Posted by xt21
Yeah, I read. Thanks Originally Posted by cyder
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Humankind cannot gain anything without first giving something in return. To obtain, something of equal value must be lost. That is alchemy's First Law of Equivalent Exchange. In those days, we really believed that to be the world's one, and only, truth.
—Alphonse Elric, Fullmetal Alchemist Reply With Quote
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