To me that has nothing to do with "goodwill"will888 wrote: ↑ It is totally evident that Zoomer has a virtually unwavering policy with respect to handling cases like mine. If their policy was flexible, then yes they run the risk that I would share my experiences with others. That comes with the territory of a flexible policy. Personally, I am a firm believer that all inflexible systems must have certain flexibility. There is never such absolutes as a "one size fit all". As great as their customer service is, they will be hurt by this. It is a mark against customer service. Don't expect any kind of goodwill from this brand.
You essentially bought a phone with an agreement to pay it off in monthly installments and you want to reneg on that agreement and not pay what you owe them.
What do you think a car dealer or appliance store would say if you bought one of their items on a payment plan and then after a few payments called them to waive the rest of the payments?