$1000 Rogers Bill...?!
So, I text people in the US through iMessage, not SMS. I send picture messages, etc. We have a group chat where some people are from Canada and some are from the US. I got my bill in a few days ago from Rogers and it was $983. Everything checked out, except for the "1098 Int'l Picture/Video Messages", which I didn't send 1100 of... maybe 20, 30 max...
Only thing is I tried to call them, the wait times are 1-3 hours, and the one time I finally got through the guy picked up, said "hello? I can't hear you," and then hung up. Which reeeeally set me off. Live chat is a joke, the page refreshed itself and I lost my session. Is there any way I can just talk to a human? I don't even think this would take very long to clear up, I just need my charges revisioned because obviously $1000 for a phone bill is just unacceptable, especially if it wasn't my fault. Also, why wouldn't they tell me periodically... "hey, Rogers user, your phone bill is nearing $200..." etc. (funny thing - they warn you when you're $30 over but that's it).
Any advice on how to tackle this?
Only thing is I tried to call them, the wait times are 1-3 hours, and the one time I finally got through the guy picked up, said "hello? I can't hear you," and then hung up. Which reeeeally set me off. Live chat is a joke, the page refreshed itself and I lost my session. Is there any way I can just talk to a human? I don't even think this would take very long to clear up, I just need my charges revisioned because obviously $1000 for a phone bill is just unacceptable, especially if it wasn't my fault. Also, why wouldn't they tell me periodically... "hey, Rogers user, your phone bill is nearing $200..." etc. (funny thing - they warn you when you're $30 over but that's it).
Any advice on how to tackle this?
Last edited by titaniumtux on Dec 18th, 2017 11:49 am, edited 1 time in total.
Reason: foul language
Reason: foul language