Nope. I found that strange too. I have a pending charge on my credit card though.
Davids Tea
$12 mugs - Day 10 (12 Days of Holideals) + Rakuten 2%
- SCORE
- Reason
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- Not a good price
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- Derringdo
- Deal Addict
- Nov 9, 2003
- 1072 posts
- 815 upvotes
- Toronto
- silverele
- Deal Addict
- Apr 9, 2010
- 2841 posts
- 3451 upvotes
- Toronto
I did get a confirmation, but reading the recent comments on their Facebook and Instagram makes me wary. They are apparently backlogged to November orders. I don't think I'll be getting my order before I need to give it to someone for Christmas.
- popo
- Deal Addict
- Jun 7, 2006
- 1754 posts
- 574 upvotes
I eventually got it. Now worried as I got for a gift as well. Fingers crossed.
- kaboom987
- Deal Addict
- Sep 20, 2018
- 1082 posts
- 1622 upvotes
- Montreal
Are DavidsTea ever gonna ship any of my stuff lmao some of this is for xmas gifts
- Thackers
- Member
- Jul 3, 2017
- 200 posts
- 231 upvotes
- Southern Ontario
I had an order from the end of November that I received last week. Only ever got an order confirmation, but never a shipping update.
Got an order confirmation for this one as well but I won't hold my breath for a shipping one.
Glad I didn't pay for shipping for either order or I'd be a bit pissed paying for such crappy turn around time and lack of notifications.
Got an order confirmation for this one as well but I won't hold my breath for a shipping one.
Glad I didn't pay for shipping for either order or I'd be a bit pissed paying for such crappy turn around time and lack of notifications.
- Derringdo
- Deal Addict
- Nov 9, 2003
- 1072 posts
- 815 upvotes
- Toronto
Finally received my order confirmation email 20 hours after ordering. I've never seen this with any other retailer. Good thing these aren't Christmas gifts.
- yallamtl
- Newbie
- Oct 27, 2022
- 21 posts
- 92 upvotes
My order randomly showed up as well.
I ordered on December 4th.
I did not receive any email that my order was shipped and I just received it today !
So keep an eye for everyone that ordered around that period.
I ordered on December 4th.
I did not receive any email that my order was shipped and I just received it today !
So keep an eye for everyone that ordered around that period.
- lcmt
- Deal Fanatic
- Jul 24, 2009
- 6578 posts
- 9073 upvotes
Order in Dec 10th. Just received email it is shipped and also provide the tracking information.
- dimesntreys
- Jr. Member
- Jul 8, 2018
- 170 posts
- 246 upvotes
mugs got delivered. weren't the ones I ordered and one was broken.
- silverele
- Deal Addict
- Apr 9, 2010
- 2841 posts
- 3451 upvotes
- Toronto
My mug from my December 10 order was delivered yesterday as well, but thankfully the right one and in good shape. The box was a bit beat up, but the mug was fine. For some reason it was wrapped in a single layer of tissue paper instead of bubble wrap. Not the best choice for items made of glass.dimesntreys wrote: ↑ mugs got delivered. weren't the ones I ordered and one was broken.
I did get the same 4 delayed delivery messages before I finally got a shipped email. I got the mug just in time too because I ended up meeting the recipient late and gave the mug to her today.
- dimesntreys
- Jr. Member
- Jul 8, 2018
- 170 posts
- 246 upvotes
if you got the glass ones I think that's the only one they have left. I had ordered one of the ceramic ones and i suspect that they oversold those and then tried to fill the order with the glass ones instead.silverele wrote: ↑ My mug from my December 10 order was delivered yesterday as well, but thankfully the right one and in good shape. The box was a bit beat up, but the mug was fine. For some reason it was wrapped in a single layer of tissue paper instead of bubble wrap. Not the best choice for items made of glass.
I did get the same 4 delayed delivery messages before I finally got a shipped email. I got the mug just in time too because I ended up meeting the recipient late and gave the mug to her today.
- RationalSpender
- Newbie
- Nov 25, 2021
- 54 posts
- 59 upvotes
My glass latte mug is still MIA with no updates, lmao
- BobyYoo
- Deal Addict
- Oct 23, 2005
- 1772 posts
- 484 upvotes
- Montreal
I bought on Dec 10 and received my order on jan 4
I bought 4 cups and they sent 3 cups that was not the ones I ordered. 3 transparent, I guess they ran out of colour
Did anyone tried to return. I guess it will be a headaches to return. Especially that online orders cannot be return in-store. I'll probably have to wait 3 hours on the phone. Maybe I should just charge back to my credit card.
Last time I'm buying stuff from them. Never again, what a shame.
I bought 4 cups and they sent 3 cups that was not the ones I ordered. 3 transparent, I guess they ran out of colour
Did anyone tried to return. I guess it will be a headaches to return. Especially that online orders cannot be return in-store. I'll probably have to wait 3 hours on the phone. Maybe I should just charge back to my credit card.
Last time I'm buying stuff from them. Never again, what a shame.
- rakeon
- Newbie
- Apr 13, 2008
- 46 posts
- 91 upvotes
Ordered a ceramic mug, got a glass mug instead. The lid was shattered when it arrived. Talk about poor order fulfillment
- lcmt
- Deal Fanatic
- Jul 24, 2009
- 6578 posts
- 9073 upvotes
If you cannot reach them by phone, try Facebook and private message them with the problem and your order number. It seems they will have someone contact/email you to solve the case, but I don't know how long. They have many complaints about the delay shipment there.
https://www.facebook.com/DAVIDsTEA
https://www.facebook.com/DAVIDsTEA
BobyYoo wrote: ↑ I bought on Dec 10 and received my order on jan 4
I bought 4 cups and they sent 3 cups that was not the ones I ordered. 3 transparent, I guess they ran out of colour
Did anyone tried to return. I guess it will be a headaches to return. Especially that online orders cannot be return in-store. I'll probably have to wait 3 hours on the phone. Maybe I should just charge back to my credit card.
Last time I'm buying stuff from them. Never again, what a shame.
- dimesntreys
- Jr. Member
- Jul 8, 2018
- 170 posts
- 246 upvotes
lol you can't even wait 3 hours on the phone. after 10 minutes it kicks you out of hold and says either try again or request a call back. Spoiler: they don't call back.BobyYoo wrote: ↑ I bought on Dec 10 and received my order on jan 4
I bought 4 cups and they sent 3 cups that was not the ones I ordered. 3 transparent, I guess they ran out of colour
Did anyone tried to return. I guess it will be a headaches to return. Especially that online orders cannot be return in-store. I'll probably have to wait 3 hours on the phone. Maybe I should just charge back to my credit card.
Last time I'm buying stuff from them. Never again, what a shame.
- BobyYoo
- Deal Addict
- Oct 23, 2005
- 1772 posts
- 484 upvotes
- Montreal
Oh you're right, you get kicked out after 10mim on the phone. There is a glitch on the chat, I can't see what they type which basically is useless.dimesntreys wrote: ↑ lol you can't even wait 3 hours on the phone. after 10 minutes it kicks you out of hold and says either try again or request a call back. Spoiler: they don't call back.
I was able to find their email address. Let see if they respond.
customerservice@davidstea.com
I want my refund for those ugly cups that they sent me as a replacement.
- beepboop7
- Jr. Member
- Jun 25, 2022
- 136 posts
- 92 upvotes
my ceramic mug lid got broken before i could even use it
- akaoruhu
- Member
- Sep 19, 2021
- 267 posts
- 648 upvotes
Randomly got a refund on my CC for my order. Logged into my account and saw that my order was cancelled. I contacted them and they said that my item is OOS. It took them just over a month for them to find that the item in my order was OOS. They never even notified me that it is OOS and that my order is being canceled.. The best part was that 2 days before the refund randomly showed up on my CC was an email from them requesting me to write a review for the product.
Did anyone else receive an order cancelation? lol
Did anyone else receive an order cancelation? lol
- SomeOtherDude
- Deal Fanatic
- Nov 23, 2008
- 7140 posts
- 3513 upvotes
thanks for the tip!akaoruhu wrote: ↑ Randomly got a refund on my CC for my order. Logged into my account and saw that my order was cancelled. I contacted them and they said that my item is OOS. It took them just over a month for them to find that the item in my order was OOS. They never even notified me that it is OOS and that my order is being canceled.. The best part was that 2 days before the refund randomly showed up on my CC was an email from them requesting me to write a review for the product.
Did anyone else receive an order cancelation? lol
I was wondering why my second mug order went missing and after I checked my CC statement I found a refund on Jan 4
Hilariously, David's tea emailed to ask for a product review writeup for that mug which I never received, LOL
What an all around F-Up.... never again!!