Do you see the refund or they only told you they will do it? I only got the email with store creditbpboop wrote: ↑ Update: just got off the phone with them, they said it's because the piece that pierces it isn't great and is poorly positioned and the water can bubble up and boil over (which happened when i tried it lol) causing burns, but not that theres any kind of like contamination or anything. refund + $10 credit.
I wonder what happens if you don't return the item