2 ACs broke in 3 years, is this normal?
Our new built comes with 2 air conditioners (Goodman GSX130301BF and Comfort Aire CMA18SB-1) installed by the builder.
The Goodman AC takes a long time to cool the rooms. First I thought its due to improper sizing until one day I saw the outside unit has a frozen pipe (low in freon?)
The Comfort Aire one does not cool at all. Running it for 2 hours and the rooms are just getting hotter and hotter. It feels greasy when touching the connection point in between the unit and the pipe - maybe its the point where freon leaks?
I suspect the builder did not do a proper job installing the units. Contacted the builder's HVAC contractor and was told they can send someone in next week and will charge service call for $125 * 2 (for both units).
To me, this is a rip-off.
What are the chances that both two AC units installed by the same company break within 3 years? Of course, the warranty won't help as the Goodman one only has 5-year parts whereas the Comfort Aire one only has a one-year warranty.
Should I bite the bullets and let them fix it? I heard freon leakage is tough to fix and may still need to be refilled after 1-2 years.
Or should I just ask other HVAC company to fill the freon and move on?