Im in Quebec. Lady told me they can't change my plan because I have one. I'd have to cancel and sign up again.no8t4 wrote: ↑ I just called into see if they would extend the promo, which was refused and then I was transferred to loyatly and they offere $10 /month for 12 months or $15 /month for 6 months. I then proceeded to say that's not in anyone's best interest. Then got put on hold and was told this:
- $30 adjustment because my promo expired last month
- their back office is working on a 50% retention code that should be coming out soon (i don't know how much I believe this)
- once the retention code is made, it will be applied automatically to my account
- in case the code isn't generated before my next bill cycle, I just call in and get another bill adjustment... potentially perpetually for 12 months...
It's sad that there is no universal response and the reps don't know what's available because clearly people have been getting it.
P.S.
I'm in Ontario.
EDIT: Cancellation guy... no luck too.
EDIT2: Cancellation guy somehow found a code to apply on my account. I lose the 10$ credit I have but gain the new 20$ credit.
Thanks RFD