Absolutely appalled by Shaw Customer service reps
I called Shaw (Winnipeg) today to inquire about any sort of promotions or packages they offered, since my girlfriends 3 month promotional package and price was ending soon. I wasn't being mean, aggressive, or anything of the sort. I was just calling to inquire.
The first rep I spoke to immediately got hostile and defensive, saying - you can't expect any sort of discounts, we don't do that, we used to offer discounts but we were losing money so we stopped... all the while, she was speaking to me loudly, and was almost annoyed that I had the nerve to ask the question. I was surprized, but remained calm and talked about MTS, other deals, etc. In the end, she said she would transfer me to cancellations since there was nothing that could be done.
I waited 2 hours to speak to cancellations, and when a rep picked up the call, she asked me a few questions (she was actually polite), and then told me that I had reached the wrong dept to cancel, and I she would transfer me to another dept.
After another 30 minutes of waiting, the cancellation rep came on and asked me what the situation was. I told her that I wanted to cancel, and that we were going with MTS. She proceeded to say:
"So you're going to just keep going back and fourth between companies because you think you'll save money doing that?" And she said this VERY rudely. She actually repeated it a few times!
Really? really. I actually said, and I quote, "no, I'm actually moving from one cable and internet service provider to another who can offer me a more competitive price."
I don't see how a company can get away with treating customers like this. This is terrible.