Thanks for that!eblend wrote: ↑ I think it depends on which rules you got the credits under. My flight got canceled and the initial terms was a credit with 2 year validity and single use (if credit is for $1500....you book $1000 flight, AC keeps the rest). The newer terms from about a month ago are no expiration and full value redeemable over multiple uses. I don't know if they convert old credits into new. I am still waiting for my credit to arrive, they said up to 30 days and I think I got another couple of weeks before that time comes up. Got a $1600 ecoupon coming
The problem these days is that even the agents don't know the rules. The rules change so often and a lot of the more experienced agents have taken a layoff package.RyanS219 wrote: ↑ So after calling multiple times over last couple weeks, I finally spoke with an AC agent.
The original email I received when the flight was cancelled stated Air Transportation charge for $632.40 and then $264.64 in fees/taxes for a total of $897.04.
The agent said it was a one time use credit for 24 months and the value was for the Air Transportation charge only ($632.40).
Does that sound correct? I thought the full fare paid was held as a credit but I can't seem to verify that as they have changed the policies since Mar 16th.
Is the gift card option available now? I can't seem to find any links and the information I'm getting says "you will soon be able..."dr_torch wrote: ↑ The problem these days is that even the agents don't know the rules. The rules change so often and a lot of the more experienced agents have taken a layoff package.
If you cancelled a previous booking you need to convert it to a gift card. You can do this by entering your booking reference number into the Air Canada site and you should get a page offering you either Aeroplan miles + 65% bonus or a gift card.
Gift cards never expire and can be used more than once. Gift cards can be used for other people.
The old rules (which the agent kind of got correct) is that if you spend less then you lose the difference and SOME taxes may need to be paid again (if you say had a domestic flight and you changed to an international one). However, if you convert to a gift card then you get (somewhat) more flexible rules.
I voluntarily canceled my economy standard tickets in March and my credits were set to expire in December (12 months after initial book date). I chose the voucher with no expiry.As the global impact of COVID-19 continues to evolve, so do our flexible travel solutions.
We noticed that you have a future travel credit on file for original travel between March 1, 2020 and July 31, 2021, and we wanted to let you know that we recently introduced two new flexible options.
As of today, you’re able to convert your travel credit to one of the following:
1. An Air Canada Travel Voucher that’s fully transferable with no expiration date.
2. Aeroplan Miles with an additional 65% bonus miles.
If you’d like to convert your travel credit today, simply click on the link below.
This worked for me:
Interesting, I never received an email like that but I'll keep an eye out.
